We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hospital

Yakima Valley Memorial Hospital

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MultiCare Yakima Memorial Hospital ****************** sent my bills to collection without notifying me that I had a bill(s). I received a statement from evergreen 10/3/24 for statements back in 2023, I know the hospital has been changed owners or names and I am not sure if that had anything to do with the delay in receiving statements from them. I attempted to call the billing department and spoke to ********* shes a supervisor or a manger, she was very rude and unprofessional I asked her to please pull my bills out of collections as I know they have the authorization to do so, and I could pay them directly so I could use my HSA account. The supervisor was very rude and she was not willing to help at all.

  • Initial Complaint

    Date:04/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had surgery 01/26/2021. The hospital finally billed me in January 2023. I paid the bill, but they kept billing me for adjustments that our insurance provider said I didnt owe. My wife kept taking my paperwork to them and meeting with the billing office, but they couldnt explain what I owed and how the payments were applied. She just kept getting the run around. Finally, she met with a new person from MultiCare on 05/19/23. He said the account was zero and they were actually sending us a refund. I thought the issue was resolved. Then in March 2024 they sent me to collections with no warning. Again, my wife went to the billing office. Luckily, the person still worked there. He removed us from collections and said he would have the account reviewed. My wife has called the person that called us requesting more information, but she works from home and is only in the office once a week. Again we are getting the run around. They are still billing me and cant explain the account to me or my wife and why they think I still owe them money. I will gladly pay the money if they prove to me that I owe it. Per my insurance company EOBs, I have paid what I owe based on the bills they have sent me. I just don't want to end up in collections again and want this matter resolved.

  • Initial Complaint

    Date:08/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a very high bill I called the billing department 2 times left voice-mail for someone for someone to return my call this date of service was for June 6 2023 which I was approved for charity care and approved during a six month period from 5/9/2023 to 11/9/2023 any bills that are Received are suppose to be looked I am leaving my job on medical leave for a surgery so I will have limited income for 3 months I am getting sick and tired of playing phonetag I'm about to contact the insurance commissioner

  • Initial Complaint

    Date:07/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am really not sure where to start , I will say that I did receive great service as a patient on the day I was there. How ever the billing thing is just, what can I say but lazy. And what I mean by that is not one time was I contacted by the billing department to come up with a payment plan. Now I know you must be saying well that is the patients job, what I will say is by sending the account to collections you will not receive the full amount. Now I understand as I have owned 2 business and you can always use write offs , but what are you paying employees to do? and are you teaching them to be a productive employee No! Having said that I am requesting a full billing statement. AND I would really encourage the hospital to take a good look at your billing practices, people don't always look at a bill and understand that they do offer options and a representative should be able to make those sometimes uncomfortable calls to truly help with this and get the hospital all the amount owed instead of just using for a write off. Support your community with understanding, compassion and respect that the economy is hard on all of us at this time. Thank You *****************************

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** received a bill from Yakima Valley Memorial Hospital for a service done a year ago. Is it legal fir a business to wait a year to bill you and am I responsible for it now?

Yakima Valley Memorial Hospital is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.