Complaints

This profile includes complaints for OfferUp, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  OfferUp, Inc.

  1745 114th Ave SE Bellevue, WA 98004-6968

  
• 

  OfferUp, Inc.

  227 Bellevue Way NE Ste 57 Bellevue, WA 98004-5721

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WE ARE LOOKING TO HIRE A FEW OFFICE POSITIONS (SECRETARY AND HUMAN RESOURCES STAFF) . WE PAID OFFER UP TO POST THESE JOB POSITIONS AND THEY FAILED TO DO SO. SO WE NEED A RESOLUTION AND NEED THE **** POSTED . WE TRIED TO REACH OUT TO THEM OVER AND OVER AND THEY CONTINUE TO IGNORE US .

  Business Response

  Date: 06/03/2025

  Hello ******,

  My name is **** and I'm handling your BBB complaint.

  I understand that you're experiencing trouble while posting job listings to OfferUp. Ive followed up with you directly under support ticket #*********. In that ticket, I stated that we weren't able to locate the job listings associated with the email mentioned here, and require further information to track down these listings in question.

  Please respond on that ticket, or reach out to us at ********************************** if there's anything else we can help with.

  Kind regards,
  **** | OfferUp

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Team,I am submitting a formal complaint against OfferUp due to the unfair and unexplained restriction of my account, and the complete lack of response from their ********** 2023, I listed a broken laptop for sale on OfferUp. The device had been purchased by my husband in 2016 and no longer worked. I clearly stated in the listing that it was being sold for parts. Since it was so old, we no longer had the receiptwhich is normal in such cases.After listing it, a woman messaged me and claimed the laptop had been stolen from her near a gun store. I was shocked. But I am completely sure the laptop belonged to our family. I didnt argueI immediately contacted OfferUp support to report the situation.Soon after, I noticed my listings no longer received any views. I deleted my account and created a new one, but the issue remained. It seems like a shadow ban. Eventually, I used my husbands OfferUp account on his phone, and his listings performed normally. However, I would prefer to use my own ********** original account had a ****** rating and no complaints. I was always an honest seller with satisfied buyers. I believe it was unfair to be blocked based only on someones unverified claim, without investigation.I wrote to OfferUp three times but received no reply at ****** previous account was likely connected to ******************** and the phone number *************. My new account uses ***************@gmail.com.I didnt file a complaint earlier because I only recently learned about BBB. I had an issue with another company (********), and only after contacting BBB did they finally send me the necessary documents. I believe BBBs involvement made a difference, and I now hope the same can happen here.The only document I still have is a confirmation message from OfferUp dated May 15, showing that my message was received. Unfortunately, I did not receive any further response.Thank you for your time and help.

  Business Response

  Date: 05/29/2025

  Hello [customer name],

  My name is ****** and I handle our BBB complaints.

  I understand that you are having issues with getting your account reinstated. *** created a ticket on your behalf to further troubleshoot this issue. Your ticket number is *********. In that ticket, we stated that our investigation into your account is now completed and your account is reinstated.

  If you still need assistance, please continue working with your agent in that ticket or reach out to us at ************************************************************.

  Kind regards,
  Maleka | OfferUp

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  
  I have reviewed the response made by OfferUp regarding complaint ID ******** and confirm that my account has been reinstated.
  I am satisfied with the resolution and appreciate the support from BBB in helping resolve the issue.
  
  
  Sincerely,
  ***** ********
  
  

• Initial Complaint

  Date:05/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Offer up has been giving me the run around in regards to my payment for Transaction Number *********. The item was purchased 5/10, shipped 5/13 and Item was received 5/15. I followed all the guidelines when shipping them it. It arrived on time and I received confirmation from the buyer. I understood that the buyer has two days to inspect which means I funds would not be released until 5/20. Initially they said they payment was pending even though that status was not reflected on my end. I reached out to them again and they said there was an issue with making the deposit. My debit card on file is correct and accurate. On the payments page it states "Add your debit card as deposit account to enable Fast Deposit for free on your shipping sales." When I click to update the bank account, its asks for my debit card. I am now being ignored when I asked to escalate the matter to a supervisor who can help me. BBB Please help.

  Business Response

  Date: 05/23/2025

  Hi *****,

  Thank you for reaching out regarding your payment issue with Transaction Number *********. I understand how frustrating this situation must be for you.I wanted to let you know that I have sent an email offering further assistance on your ticket #*********.

  Please keep an eye on your inbox for this communication.

  If you have any additional questions or concerns, feel free to reach out by responding to the email correspondence in ticket #*********.

  Thank you for your patience as we work to resolve this matter.

  *** - Manager, Escalations

• Initial Complaint

  Date:05/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ************************** I only post items that I know I am allowed to sell but recently OfferUp has been removing items that are not against the rules. I posted some nails that were simply just press on nails that were brand new and they removed the item, also today I posted two trash bins and they removed one of the trash bins with no explanation and I know it is not against the rules because I see other trash beans listed, my trash being is brand new so there was no reason for it to be removed. So I went to the customer service area so that I can speak with someone about this matter and I have been on hold for over two hours. It said I was next in line several times and when it is my turn it keeps putting me back in the back of the line telling me I am number 20 and 14 in line 20 to **************************** Agent will be with you shortly, you are up next but then it puts me back into the back of the line making me wait again even though its saying that Im next in line. I managed to finally get to an agent two hours later but when I begin to tell the Agent my issue they put me back in line even though the agent being to hold a conversation with me and I was very kind with my words. as of now I have been sitting here waiting to speak with another agent and it has almost been another hour although it says I am next in line and the agent is just sitting here not saying anything to me and something isnt right about that. The agent I was speaking to name was *********

  Business Response

  Date: 05/16/2025

  Hi there,

  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you've faced with the removal of your posts. After reviewing the situation, we've determined that both of your listings were flagged in error.

  We're pleased to inform you that your press-on nails and trash bin have been restored to your account. We appreciate your patience and understanding as we resolved this issue.

  If you have any further questions or need assistance, please dont hesitate to reach out.

  Thank you for being a valued member of our community!

  Best regards,

  *** - Manager, Escalations

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So i sold an item, a diesel performance tuner on offer up recently shipped it and then the buyer received it. Once received the buyer messages me saying that his truck a ss ***** 2005 got stolen, and he would like to refund the tuner. ( the tuner he bought was for diesel trucks specifically listed in the listing Diesel about 3 times, also stating does not turn off emissions. Buyer then says package was well packed n good condition. Next message buyer states the box was never opened and that it shouldn't be a problem to return it. (Contradicting the first message saying it was well packed.) 3rd or fourth message (refund request) states that its not the right model and item description wasnt correct. Well of course its not going to work its marked a diesel and this man bought it for a SS gasoline truck . Offer up then still decided to side with the buyer. Scamming me out of $300 usd . Anyone that uses it for selling n shipping i highly advise you take your shipping off your listings. I believe this is a new scam thats going to be arising

  Business Response

  Date: 05/15/2025

  Hi ****,

  We have addressed your concerns further in ticket #*********. Please check your email inbox for this correspondence, and any further communication will continue there.

  Thank you,

  *** - Manager, Escalations

  
  

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23324401
  
  I am rejecting this response because:

  they still havnt gave me back my $300+ item, nor deposited the money in  my account. YET they banned my account for language now ill never recieve the item or money
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 05/23/2025

  Hi ****,

  We have been working with you to ensure a fair experience in this claims process.On May 21, 2025, we requested that you provide photos of the item you received back from the buyer. Unfortunately, you have not submitted these photos. If we do not receive the photos by the end of the day on May 23, 2025, the claim will be approved, and the buyer will be refunded.

  Additionally, we want to remind you that your account was removed from OfferUp due to the use of inappropriate language directed at our staff and users, which is not tolerated on our platform.

  Best regards, 

  *** - Manager, Escalations

• Initial Complaint

  Date:05/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6, 2025 an item that I was selling was purchased on OfferUp. I was not aware that OfferUp would be sending a pre-paid shipping label so I went to ******** and purchased one myself, sending the package out on May 7th 2025. On May 10, 2025 I asked OfferUp customer service for help and they informed that, because I used an outside shipping label, they are unable to release my payment and are supposedly issuing a refund to the purchaser, who now has the items. They informed me that they could do nothing and simply suggested that the purchaser pay me outside of the OfferUp platform, essentially allowing the person to have the items without paying for them. Despite all of this communication occurring within the OfferUp app, they refused to help me in any way and said there was no way they could help me if the person decided not to pay.

  Business Response

  Date: 05/13/2025

  Hi *******,

  My name is **** and I'm handling your BBB complaint.

  One of our escalations agents, ******, recently reached out to you in ticket #*********. We've agreed to issue you a one-**** ****** accommodation for this sale. Please refer to that ticket for more information.

  If there's anything else you need, please continue working in that ticket, or reach out to us at ************************************************************.

  Warmly,
  Emma | OfferUp

• Initial Complaint

  Date:05/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just joined OfferUp, and even made a sale/bought an item within my first day of doing so. However I was banned immediately afterwards with no explanation, just says my account was disabled once I signed in. This is ridiculous, and shouldnt have expected much from such an awful app in the first place. Want this fixed now, already had an awful experience trying to contact support they have no help whatsoever!

  Business Response

  Date: 05/13/2025

  Hi ****,

  My name is **** and I'm handling your BBB complaint. I am so sorry to hear about your experience on our platform, especially as a new user. This is not the warm welcome we aim to provide.

  I see that one of our support agents restored your account in support ticket #*********. If you still need assistance, please continue working in that ticket, or reach out to us at ************************************************************.

  We hope your next experience on our platform is more positive! We're here to help should you need anything.

  Warmly,
  Emma | OfferUp

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having problems being paid for something I have sold on Offer Up. I have tried contacting support many times with no success.

  Business Response

  Date: 05/06/2025

  Hi ****,

  My name is **** and I handle our BBB complaints.

  I see that youve been working with our agents regarding payment for your recent sale. In ticket #*********, we stated that sellers are paid 2 days after the item has been delivered. Your item was delivered to the buyer yesterday, May 5th, which means payment will be released tomorrow, May 7th.

  Typically, funds are available within 24 hours for debit card deposits and 3-5 days for bank accounts. Please also factor in that your bank might have its own processing or hold times, potentially adding another 1-2 days.

  If you still need assistance, please continue working with your agent in that ticket or reach out to us at ************************************************************.

  Kind regards,
  Emma | OfferUp
  
  

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to make purchases on their app/site and it never fails that every other purchase goes wrong, as far as the seller ends up accepting my money and never ships my item and then OfferUp will take forever to even refund my money or respond to a seller I've had to report etc... it's so past ridiculous.

  Customer Answer

  Date: 05/10/2025

  It's a completely different issue and purchase.  I continue to have issues with them. 

  Business Response

  Date: 05/14/2025

  Hello ******,
  
  My name is *****, and I handle our BBB complaints.
  
  I understand that you have concerns regarding your refunds. *** created a ticket on your behalf to troubleshoot this issue. Your ticket number is *********. In that ticket, I stated that there were no transactions made on our platform. I requested a transaction ID. Please provide that information in that ticket, and I will review it.
  
  Kind regards,
  ***** | OfferUp

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my wedding dress on offerup. I made sure to ship the dress in the required time. *********** informed me I couldn't use the prepaid label since my package was bigger than 8oz. I go to offer up site trying to find away to update the package size but there was nothing. I ended up shipping the dress with my own label. I have verbal confirmation from the buyer that she did receive the dress. But offer up wouldn't release my payment. All the **** that responded to my multiple emails basically said because I didn't use there label there was nothing they could do but suggest I reach out to the buyer and try to make other payment arrangements. Which I did & the buyers response was "no, you idiot"! What are you talking about the funds have already been taken out of my account. I once again emailed offerup and I got the same answer which was basically tough luck. You didn't use our label so there is nothing we can about your payment. So I'm now out $115, & basically lost my dress.

  Business Response

  Date: 04/28/2025

  Hi *******,

  Thank you for reaching out regarding your transaction for the "Wedding or Prom Dress" with ID *********. We want to assure you that we have processed your payment of $87.10 on April 24, 2025. As noted in our previous communication on ticket #********* dated April 22, 2025, your payment details have been confirmed. If you have any further questions or need additional assistance, please feel free to reach out.

  Thank you for your understanding.

  Best regards,  
  
  *** - Manager, Escalations

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  However  I find it funny that my payment didn't appear until after I posted a 2nd negative review and threatened to report them to the bbb.
  Sincerely,
  
  ******* ****