Complaints

This profile includes complaints for OfferUp, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  OfferUp, Inc.

  1745 114th Ave SE Bellevue, WA 98004-6968

  
• 

  OfferUp, Inc.

  227 Bellevue Way NE Ste 57 Bellevue, WA 98004-5721

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ************************** I only post items that I know I am allowed to sell but recently OfferUp has been removing items that are not against the rules. I posted some nails that were simply just press on nails that were brand new and they removed the item, also today I posted two trash bins and they removed one of the trash bins with no explanation and I know it is not against the rules because I see other trash beans listed, my trash being is brand new so there was no reason for it to be removed. So I went to the customer service area so that I can speak with someone about this matter and I have been on hold for over two hours. It said I was next in line several times and when it is my turn it keeps putting me back in the back of the line telling me I am number 20 and 14 in line 20 to **************************** Agent will be with you shortly, you are up next but then it puts me back into the back of the line making me wait again even though its saying that Im next in line. I managed to finally get to an agent two hours later but when I begin to tell the Agent my issue they put me back in line even though the agent being to hold a conversation with me and I was very kind with my words. as of now I have been sitting here waiting to speak with another agent and it has almost been another hour although it says I am next in line and the agent is just sitting here not saying anything to me and something isnt right about that. The agent I was speaking to name was *********

  Business Response

  Date: 05/16/2025

  Hi there,

  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you've faced with the removal of your posts. After reviewing the situation, we've determined that both of your listings were flagged in error.

  We're pleased to inform you that your press-on nails and trash bin have been restored to your account. We appreciate your patience and understanding as we resolved this issue.

  If you have any further questions or need assistance, please dont hesitate to reach out.

  Thank you for being a valued member of our community!

  Best regards,

  *** - Manager, Escalations

• Initial Complaint

  Date:05/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6, 2025 an item that I was selling was purchased on OfferUp. I was not aware that OfferUp would be sending a pre-paid shipping label so I went to ******** and purchased one myself, sending the package out on May 7th 2025. On May 10, 2025 I asked OfferUp customer service for help and they informed that, because I used an outside shipping label, they are unable to release my payment and are supposedly issuing a refund to the purchaser, who now has the items. They informed me that they could do nothing and simply suggested that the purchaser pay me outside of the OfferUp platform, essentially allowing the person to have the items without paying for them. Despite all of this communication occurring within the OfferUp app, they refused to help me in any way and said there was no way they could help me if the person decided not to pay.

  Business Response

  Date: 05/13/2025

  Hi *******,

  My name is **** and I'm handling your BBB complaint.

  One of our escalations agents, ******, recently reached out to you in ticket #*********. We've agreed to issue you a one-**** ****** accommodation for this sale. Please refer to that ticket for more information.

  If there's anything else you need, please continue working in that ticket, or reach out to us at ************************************************************.

  Warmly,
  Emma | OfferUp

• Initial Complaint

  Date:05/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just joined OfferUp, and even made a sale/bought an item within my first day of doing so. However I was banned immediately afterwards with no explanation, just says my account was disabled once I signed in. This is ridiculous, and shouldnt have expected much from such an awful app in the first place. Want this fixed now, already had an awful experience trying to contact support they have no help whatsoever!

  Business Response

  Date: 05/13/2025

  Hi ****,

  My name is **** and I'm handling your BBB complaint. I am so sorry to hear about your experience on our platform, especially as a new user. This is not the warm welcome we aim to provide.

  I see that one of our support agents restored your account in support ticket #*********. If you still need assistance, please continue working in that ticket, or reach out to us at ************************************************************.

  We hope your next experience on our platform is more positive! We're here to help should you need anything.

  Warmly,
  Emma | OfferUp

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having problems being paid for something I have sold on Offer Up. I have tried contacting support many times with no success.

  Business Response

  Date: 05/06/2025

  Hi ****,

  My name is **** and I handle our BBB complaints.

  I see that youve been working with our agents regarding payment for your recent sale. In ticket #*********, we stated that sellers are paid 2 days after the item has been delivered. Your item was delivered to the buyer yesterday, May 5th, which means payment will be released tomorrow, May 7th.

  Typically, funds are available within 24 hours for debit card deposits and 3-5 days for bank accounts. Please also factor in that your bank might have its own processing or hold times, potentially adding another 1-2 days.

  If you still need assistance, please continue working with your agent in that ticket or reach out to us at ************************************************************.

  Kind regards,
  Emma | OfferUp
  
  

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to make purchases on their app/site and it never fails that every other purchase goes wrong, as far as the seller ends up accepting my money and never ships my item and then OfferUp will take forever to even refund my money or respond to a seller I've had to report etc... it's so past ridiculous.

  Customer Answer

  Date: 05/10/2025

  It's a completely different issue and purchase.  I continue to have issues with them. 

  Business Response

  Date: 05/14/2025

  Hello ******,
  
  My name is *****, and I handle our BBB complaints.
  
  I understand that you have concerns regarding your refunds. *** created a ticket on your behalf to troubleshoot this issue. Your ticket number is *********. In that ticket, I stated that there were no transactions made on our platform. I requested a transaction ID. Please provide that information in that ticket, and I will review it.
  
  Kind regards,
  ***** | OfferUp

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my wedding dress on offerup. I made sure to ship the dress in the required time. *********** informed me I couldn't use the prepaid label since my package was bigger than 8oz. I go to offer up site trying to find away to update the package size but there was nothing. I ended up shipping the dress with my own label. I have verbal confirmation from the buyer that she did receive the dress. But offer up wouldn't release my payment. All the **** that responded to my multiple emails basically said because I didn't use there label there was nothing they could do but suggest I reach out to the buyer and try to make other payment arrangements. Which I did & the buyers response was "no, you idiot"! What are you talking about the funds have already been taken out of my account. I once again emailed offerup and I got the same answer which was basically tough luck. You didn't use our label so there is nothing we can about your payment. So I'm now out $115, & basically lost my dress.

  Business Response

  Date: 04/28/2025

  Hi *******,

  Thank you for reaching out regarding your transaction for the "Wedding or Prom Dress" with ID *********. We want to assure you that we have processed your payment of $87.10 on April 24, 2025. As noted in our previous communication on ticket #********* dated April 22, 2025, your payment details have been confirmed. If you have any further questions or need additional assistance, please feel free to reach out.

  Thank you for your understanding.

  Best regards,  
  
  *** - Manager, Escalations

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  However  I find it funny that my payment didn't appear until after I posted a 2nd negative review and threatened to report them to the bbb.
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered offer up online website services to sell retail. Received 3 days for $1.00 {one dollar} with the condition to cancel after 3 days if not satisfied. Today is day 3 & I tried to cancel my ********************* no way of doing so. I tried calling & a recording with no info to pay as well as no format on the app

  Business Response

  Date: 04/24/2025

  Hello *******,
   
  My name is *****, and I handle our BBB complaints.
   
  I understand that you are unable to cancel your subscription. *** created a ticket on your behalf to further troubleshoot this issue. Your ticket number is [#*********]. In that ticket, instruction was provided to cancel your subscription. Since this was an in-app purchase, you will need to cancel it in the App Store. 
   
  If you still need assistance, please continue working with your agent on that ticket or reach out to us at ************************************************************.
   
  Kind regards,
  ***** | OfferUp

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my phone on there site and shipped it out already and my payment is pending and it should not be

  Business Response

  Date: 04/23/2025

  Hi ******,

  
  My name is **** and I handle our BBB complaints.

  I see that youve been working in close contact with our agents regarding your payment for the item you have shipped. In ticket 104584956 we stated that our policy for funds to be released to the Seller is that the item has to be delivered and the buyer has 48 hours to inspect the item prior to payment being released. We also linked the article in our help center to answer any additional questions you may have. I see the item is scheduled for delivery on April 26th. Once the item is delivered and the buyer does not request a refund within 48 hours your funds will be released to the account you have placed on file.

  If you still need assistance, please continue working with your agent in that ticket or reach out to us at ************************************************************.

  
  Kind regards,
  **** | OfferUp

  Customer Answer

  Date: 04/26/2025

   

  I still have not received my payment from the offer up company the item was delivered 

   

  They won't send me the item back nor pay me for the item 

  Business Response

  Date: 05/08/2025

  Hi ******,

  My name is **** and I handle our BBB complaints.

  I see that youve been working in close contact with our agents regarding your shipping sale. In ticket 104634123 we stated that the buyer submitted a refund request and had shipped the item back to you. Tracking shows the item was delivered on May 2, 2025. The Buyer has been refunded. If there is an issue with your return please continue working with your agent in your return ticket 104634123. 

  If you still need assistance, please continue working with your agent in that ticket or reach out to us at ************************************************************.

  Kind regards,
  **** | OfferUp

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im requesting refund for buyer. I sold a jar for $20 which was received by the buyer damaged. She would like refund, however, I never received funds as it is held by OfferUp. I notified the company about the situation but have not received any response/resolution. They have 100% of the money and will not release it back to buyer nor myself.

  Customer Answer

  Date: 04/21/2025

  Thank you for your fast response to this matter. OfferUp contacted me and stated they would refund by today. I will wait to hear back from the buyer tomorrow to confirm she received the funds. Thank you again for your assistance! 

  Business Response

  Date: 04/22/2025

  Hello ********,

  My name is **** and I handle our BBB complaints.

  I understand that you have not been paid for your recent sale, which unfortunately arrived damaged to the buyer. Ive followed up with you on support ticket #********* to address this issue. In that ticket, we stated that a processing error resulted in a refund for the buyer but unfortunately a missed payout for you. We sincerely apologize for this oversight. We've gone ahead an issued a payment for $17.42, and you should see a deposit to your bank account in a few business days.

  If you still need assistance, please reply on that ticket or reach out to us at ************************************************************.

  Kind regards,
  **** | OfferUp

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a sale on offer up.When the item arrived it seems to have been delivered to the incorrect state. Upon further contact I reached out to offer up for assistance. They have not replied to me and stole my sale and cancelled it despite the item not being in my possession no longer. This company is very corrupt. When I reached out to their legal team, they closed my account. It seems to be one of those situations(if we get rid of him, he will stop bothering us). I'm going to pursue this further legally because they stole my money and my item without any help

  Business Response

  Date: 04/11/2025

  Hi *****,

  My name is ****** and I handle our BBB complaints.
  I see that youve been working in close contact with one of our agents regarding the misdelivery of your package. In ticket ********* we stated that we will need documentation from **** to process your claim and get your account back up and running. I have taken over your ticket so that any reply will come directly to me to expedite a resolution.

  If you still need assistance, please continue working with your agent in that ticket or reach out to us at ************************************************************.

  
  Kind regards,
  Maleka | OfferUp