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Business Profile

Business Consultants

Bos' Optimal Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Consultants.

Complaints

This profile includes complaints for Bos' Optimal Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bos' Optimal Solutions, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired ******* to reorganize my Quickbooks account for my business. The contract was drawn up on 2/20/24, I needed to get funding by ************************** and didn't signed the contract until 5/7/24. I got a respond by her stating she had received the payment send by ************************** on 5/8/24. From what I can remember, she mention it was going to take a month or so to organize my book so I gave her the time. I emailed her on 6/11/24 for an update and got no respond. I emailed again on 6/19/24 and 7/2/24 along with phone calls on 6/21/24 and 6/25/24. The receptionist said she will give her my message and I haven't heard back from her. At this point, I haven't heard from her and I no longer trust her to have her continued the services we agreed upon. I would like the money back since it looks like she hasn't done any work from the look of my end of the business.

      Business Response

      Date: 07/29/2024

      There was additional mitigating factors but not worth discussing.  Funds have been refunded.

    • Initial Complaint

      Date:03/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bos Optimal collected $900 in retainers for work that was agreed by both parties NOT to begin.Charges for services were paid and I was informed by email sent 1/18/2023 the retianers would be returned.I have had no response to 3 inquiries as to how and when the retainers would be returned.

      Business Response

      Date: 03/02/2023

      I am not sure why **************** decided to file this complaint considering BOS' Optimal Services has already refunded the retainers identified.  These retainers were originally provided in February 2022 and were held for almost a year due to ******************** being unsure of how to proceed with his business.  With that said, his refund check was cut on 02/28/2023 as check #**** when it was realized that it did not get processed during the end of January billing cycle which is our our normal practice.  ************* is fully aware, January thru ***** is the busiest time for anyone in the accounting services and his refund was provided the next billing cycle upon realization that it hadn't been done at the end of January.  This was explained to ****************, in subsequent correspondence which he responded to that he would have been fine waiting waiting 60 days.  So based on that alone, the retainer was provided prior to an acceptable deadline date identified by ****************.

      Customer Answer

      Date: 03/04/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      As of Saturday 3/4 I have not recieved any check.  I see it was "cut" but can't get an answer how it was to be delivered.

      From my perspective this is consistent with my experience and I have no trust that a check was sent. ******** to ****** mail is usually delivered next day.

      Regards,

      ***************************

      Customer Answer

      Date: 03/13/2023

      It has been 2 weeks since I was told my retainer of $900 was mailed.  I live in the next town over. I have left phone messages but no reply.

      Customer Answer

      Date: 03/16/2023

      Optimal has offered for me to pick up a check at their office.  I was planning to visit tomorrow

      Thanks for all your help for this

      ***

      Business Response

      Date: 03/27/2023

      I have put a stop payment on the original check and **************** has picked up a replacement check.

    Bos' Optimal Solutions, LLC is NOT a BBB Accredited Business.

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