Business ProfileforRevamp Fence and Deck

One of the biggest mistakes i made was choosing them and believing the ** sales pitch given by their salesman. Much higher price for same or better quality of fence from others...They sold me on the 'custom cutting and building on-site'...fence will follow property line. On the day of installation, the fence pieces arrived all pre-cut and were put together like a jig saw puzzle. So...there are many dips in the fence line that I tried to avoid and the matching gates wouldn't open fully so they used a different style of fence for the 2 gate areas. It took 3 additional trips back to complete the caps on the fence as the crew was always short of caps on hand. After a month of dealing with multiple people who are going to 'make things right' (including one who quit her job in the meantime) it came down to my insisting that the owner come out to my property. I offered bottles of water to the owner, his project manager that he brought along, and the 2 working guys who were outside in the heat. The owner said not to give water to the outside guys until after they were finished! (But he sure drank his bottle). Turns out, this fairly young owner has owned multiple business in the past that he sold and moved on from, including car sales. He talked a mile a minute over me and never did concede that I didn't get what was sold and promised. Full disclosure: a previous quote was $3000 lower than Revamp. The owner finally agreed to accepting whatever i felt was an overpayment. I reluctantly accepted half the responsibility, and paid him $1500 below Revamp's quote. ****** learned.