Complaints
Customer Complaints Summary
- 12 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Oct 23th went need a vehicle so I went to this company and buy a use vehicle that they didnt tell me what was wrong with it so I have it in the shop twice to get the problem fix it costing a lot money and still to put in shop again for more what was wrong with . The brake was it chimney and heat next to replace it costing the costing going up other things are wrong so the facts is I was sold a lemon and there going to do anything about it and I try to talk but they wont like to the person that sold the truck his name is *****. Thank you
Business Response
Date: 12/10/2024
All vehicles go through inspection, the described issue, was not an issue at the time of sale. All vehicles are pre-owned, the term lemon is a new car term, we do not sell or deal in lemon vehicles.Initial Complaint
Date:11/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The dealership had me waste, gas and money as they told me they had a number of a specific vehicle in their inventory, which they didnt, and also their claims about getting people vehicles, despite credit are unsubstantiated.Business Response
Date: 12/02/2024
We are a dealer for the people, with a fast turning inventory, keeping the freshest vehicles for sale at all times. This does come with vehicles being sold quickly. While we carry 100 vehicles, we sell around 70 vehicles per month, some months even more! I recommend placing money down with a purchase contract on specific vehicles, to avoid vehicles being sold before making a decision. We also specialize in financing, and unlike buy here pay here dealerships, at Appleton Auto, we secure your financing through traditional lenders. Which is best for you the consumer, as the bank regulates the price of the vehicle, and evaluates the risk for you, also helping your credit, with on time payments.Customer Answer
Date: 12/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear [You didnt respond to either of my complaints 1. That there were definitely a few Jeep Renegades on the lot and 2. When I found a suitable vehicle I was told I needed a substantial down payment or a co-signer not the advertised 7.99 and drive.]
Regards,
****** *****Business Response
Date: 12/03/2024
We're sorry to hear you did not get the exact vehicle you wanted. Currently as of 12/3/2024, we have 2 Jeep Compass's and 1 Grand Cherokee available. As stated in last response, the only way to stop a vehicle from selling, is to do a purchase agreement. All vehicles will be sold on a first come first serve basis, unless agreement is signed. The vehicle described is very common, and in working with the store, (Not BBB) we would be happy to reach out, when the next Renegade(s) come in.
All terms for financing are *To approved credit
Initial Complaint
Date:10/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vehicle is 2022 Nissian Altima.Purchased vehicle 10/12/2024. On day 2, heavy gas odor coming from the air vents. Brought vehicle to reputable mechanic who looked at vehicle, Cylinder 1 injector was determined to be flooded.Then it was also determined that the cabin air filter was not changed.The radiator coolant reservoir is still currently bone dry (which is affecting the total life of the vehicle)..I went there twice to speak with management/salesman. The first time was on 10/17/2024, spoke with ***** ******. Told him about all the issues and to look at the vehicle himself, declined. Was turned away with no resolution. Went there a 2nd time and they literally looked at me, turned around and never came back to acknowledge my presence. I drove 30miles one way for these issues. They said they did 150 point inspection, which is not true. If it were true, the radiatior coolant resevoir wouldn't have been Completely empty, the injector cylendar #1 would have been replaced.Business Response
Date: 10/18/2024
The vehicle described is a 2022 ****** Altima with 65k miles. The vehicle is covered under warranty, if a shop can verify, what is stated in the compliant. Vehicle passed safety inspection, just 2 weeks prior to sale date, with none of the described issues. We are a dealer for the people helping thousands of happy customers. Please reach out to the store to schedule an appt with the shop, to verify the described issue.Initial Complaint
Date:04/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I visited Appleton Auto today , 4/29/24 , to look into purchasing a vehicle. Amongst situations that are complaints against the employee the big one that stood out is the sharing of personal information in front of the dealership. From roughly 30 feet away , salesman *********************** proceeded to announce talking as loud as he could be to myself, my father , and everyone else in the dealership what my personal credit score was. Then proceeds to do this again after test driving a vehicle and talking about my credit , payment , etc while Im a good 30 feet or so away.Business Response
Date: 05/01/2024
Customer came to dealership to purchase a vehicle. After the credit application, customer ONLY was informed, of their specific credit history. Appleton Auto is a dealer for the people helping 1000's of customer every year.Initial Complaint
Date:09/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a vehicle from them in January of this year. When I got the vehicle, I was never told about the damages the vehicle had. They also never told me about the accidents this car was in, but still charged me way over the worth of the car. So in turn of trying to sell it, my loan is double what the car is worth because of never being told that it was in multiple accidents.Business Response
Date: 09/25/2023
All vehicles at Appleton Auto have a clean title, no salvage, or insurance claim paid vehicles, as the lenders would not finance them. All pre-owned vehicles have a unique history. Some may have had minor damage, and repaired, some deer/animal collisions. Previous accidents on a vehicle, do not effect the **** or KBB value.Initial Complaint
Date:09/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 6th, I was pre-approved for a vehicle at this organization and a appointment was set for the following day at 1:15 P.M. unfortunately I was unable to get there at that time so I tried to reschedule when I called and told the person on the other end that I could not make it, he asked me if I could get a ride and I said dont you think I already tried that. His response was F*** Off I did not want to help you in the first place. I am a 60 year old Veteran who served over 21 years in the Army and all I am trying to do is get another vehicle so I can get a job to support myself and some young man tells me to F*** OffBusiness Response
Date: 09/13/2023
Currently working with customer. Last contact 9/12. We would love to help ***** into his nicer, newer car!Initial Complaint
Date:07/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I came in as a co-signer for an auto loan for somebody else but this dealership lied to me and deceived me and now I see that I had been made into the buyer on the loan and the person who I came in there with to help purchase the car is listed as the car's co-signer. This seems illegal to me / fraudulent. Had I known I would be tricked the way that I was and turned into the purchaser, I never would have showed up to help this person get financing. I have my own car and was not looking to buy anything, only to cosign a loan for somebody else who needed help. When they say Everybody Rides at Appleton Auto, perhaps this is one of the ways that they find to get Everybody to Ride.Business Response
Date: 07/24/2023
When signing up for an auto loan, the responsibility to pay back, and how that auto loan reports to the credit bureau, is not effected with which name appears 1st, on the paperwork. The loan is 50/50 responsible, both for credit, and to the bank for repayment.Initial Complaint
Date:07/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
went in to trade my truck in owed more then its worth they advertised on the radio well pay you $4000 more then trade in value didnt get approved or trade in valueBusiness Response
Date: 07/24/2023
Customer is APPROVED.Initial Complaint
Date:12/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Talked to lady on phone she got my information I explained my situation where I would be driving from and wanted to make sure Id be approved, she said yes 200$ down and prof of address. I show up they try telling me 6000$ down. Its complete bs to make someone drive that far telling them yes ***********Business Response
Date: 01/02/2023
Customer approved with little to no money down, with a qualified co-signer.Initial Complaint
Date:12/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
** 9/23/23 I traded $1,000cash and my 06 **** explorer for a 2014 ***** traverse with 107k miles. ** day of purchase there was an engine light on and sales rep ******* had put gas in the light went out and stated there was nothing wrong and insisted I buy it. I feel he went and cleared it with a diagnostic tool. Since than which is 2 months I have put over $600 into the vehicle not including the money from my insurance company and I still don't have a vehicle to use as it's getting fixed. I tried calling the dealership and asking them to trade in my vehicle and they said it was too early which doesn't make sense. Also I believe he knew he sold me a faulty vehicle at the time of purchase when I had mentioned the check engine light being on and he went to put gas in and came back it was off. I have tried to clear this up with the dealership and get no help. I don't know what to do this is my first time I have ever been successful in my and been able to purchase a vehicle like this and then this happens to me. I feel very much taken advantage of known that they sold me a vehicle that was going to break down. I have missed a couple of tests from school because of this and work, plus I am a single mother. I don't have any of my documents right now as they are in my vehicle and that's at the shop. My vehicle has been in two different shops in the two months I have had it. The sale rep was ************ am not of his last name, but the signature on my paperwork is ******************* at APPLECARS LLC and the amount that was financed was;$18,569.85 for that amount I just feel like I shouldn't have to be sitting here texting this to the BBB whatsoever I have worked so hard to come as far as I have. Please help me I appreciate your time. Thank you. Respectfully *********************.Business Response
Date: 12/05/2022
Customer requesting replacement of vehicle. Customer can trade their vehicle in, or keep their vehicle. Vehicle does have an excellent warranty remaining.
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