ComplaintsforAshley Furniture Industries, Inc.

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Initial Complaint
05/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Case # ******** May 22, 2024, the delivery men already had it at my door. . After putting taking the pieces out and put it together we noticed that the one of the corners had been damaged and two of the chairs were rocking. My greatest concern was the damaged corner.May 29,2024 The tech name was ***** (****)- he rudely tells me to Look, that his gps brought him there and its not his fault. I advised that no he drove to the wrong building. He then tells me that that he isnt from our here and that I need to wait, or he will leave. His whole demeanor and attitude was rude. The tech takes a look at the table and tells my dad that they arent going to replace it, that we shouldnt have taken it out the box. My dad explained to him that we wouldnt have know it was damaged if we didnt take it out the box, and you cant tell from just looking on the outside. He then tells my dad that I should have paid the extra money and had Ashleys put the table together. Later, ***** implies that me dad dropped the table himself. My dad tells him we have picture of the box and the damages from the day it arrived, and that the men were already the door with it when he got here. He mentioned to my dad a few options, my dad said hold on, let me speak with me daughter this is her apartment, ***** says , these are apartments, they look like hotels. Then tries to pressure my dad to make a decision, and my dad tell him again No, this is my daughters apartment she need to make the decision. ***** tells my dad that- your scared of your daughter At this point my dad was feeling disrespected and angry. ***** gets on the phone and said he can send another tech out. I told him I am getting a new table delivered. He said that he will call the office and verify that. And then proceeds to tell me to make sure I spend the extra money to have it put together. Not only were me and my father insulted, we were embarrassed. The tech was rude and out of line.
Business response
06/05/2024
Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns,we reached out to ********************* We were advised that the consumer received an exchange on 6/5/24; we apologize for the inconvenience.

Regards,
Ashley Furniture Industries, Inc.
Corporate Office
KB
Initial Complaint
05/29/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recently purchased a coffee table from the Ashley website, advertised as "ivory pine." However, upon arrival, I was dismayed to find that the table is actually gray, not the light ivory pine depicted online.I contacted customer service with a screenshot from their website alongside a photo of the coffee table I received. I emphasized that had the website accurately shown the coffee table's true color, I would not have made the purchase.Here is the response from Ashley: "Thank you for the pictures. I reviewed them and the item you received is of the correct color. The color may look lighter online due to the lighting they use."However, the item I received is distinctly gray, in ***** contrast to the "ivory pine" described and shown, which is significantly lighter and resembles white. This isnt a minor variation that can be dismissed as a difference in online lighting; it is a blatant discrepancy that significantly affects the aesthetic and suitability of the product for my needs.Asserting that the product's color matches the advertisement because of photographic lighting is misleading and unacceptable. This practice of misrepresenting product colors to entice customers under false pretenses is unethical and unprofessional, damaging customer trust and likely violating consumer protection laws against false advertising.
Business response
06/04/2024
Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns,we reached out to ************************ We were advised that the consumer received the correct item. Please note lighting may play a role in the color and perception. At this time, the consumer filed a dispute; we apologize for the inconvenience.

Regards,
Ashley Furniture Industries, Inc.
Corporate Office
KB
Initial Complaint
05/28/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Made a purchase in store with an associate for over 5 thousand dollars. Scheduled my items for delivery about a week later. When my items arrived, I noticed the accent cabinent that I paid over a thousand dollars for was damaged. I immediately reported it to Ashley and was met with an offer for an even exchange. A couple weeks later, I recieved the replacement which was in even worse condition than my original cabinet so I refused the delivery. We made another order for an even exchange and same story. The delivery men informed me these cabinents come pre built and so they will probably all be the exact same. After 4 attempted cabinent deliveries and me changing my work schedule to be available on random days, I had enough. I reached out to the store as well as the sales associate who assisted me and requested a credit to keep the item damaged. It took WEEKS to get an answer. I then recieved a voicemail offering a puny $150 on a cabinent 9 times that price! I have now been calling back for weeks and weeks to discuss this offer further and see if we can come to a better agreement but the store either does not answer or when they do - managment/those who can assist are never available. I'm requesting Ashley contact me and provide a credit of atleast $350. I believe this is reasonable to keep a damaged item that is half it's value now. Also reasonable as I spent over $5k!! Otherwise ****** will have to take the item back and (hopefully) resell it at an even bigger discount than this. I do not like a single other accent cabinent that Ashley furniture is offering so a credit or a return is the only options for me.
Business response
06/05/2024
Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns,we reached out to ********************* We were informed that the consumer canceled the exchange and was approved for $150 compensation; we apologize for the inconvenience.

Regards,
Ashley Furniture Industries, Inc.
Corporate Office
KB
Customer response
06/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

That is exactly what I had already said in my initial complaint so now I'm concerned that staff at Ashley Furniture do not know how to read. I mentioned the $150 credit offering, however I am not satisifed with this and can't reach the store to discuss this as they do not answer or when the call is answered, managment is never available. So I've now waited three weeks for Ashley's to respond to my BBB complaint and they have wasted time responding back with the same information that was already provided in my complaint. I need more assistance.

Regards,

*****************************
Business response
06/05/2024
Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns,we reached out to ********************* ********** has approved and offered $150 as compensation, which has been accepted by the customer. Regrettably, we are unable to provide any further compensation to the consumer. We apologize for any inconvenience caused.

Regards,
Ashley Furniture Industries, Inc.
Corporate Office
KB
Customer response
06/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Ashley furniture are a bunch of lying crooks. A $150 credit has not been accepted by me nor processed to my card as I CANNOT REACH THE STORE TO ACCEPT ANY CREDIT. I will have to dispute this charge with my bank to get my entire $1200 back instead as Ashley has not once reached out to me personally and has offered no solutions as to contacting the store. Do not shop at Ashley Furniture! Over $5000 on a single order and they are happy to take the money and run without providing good quality items or good quality customer service.

Regards,

*****************************
Business response
06/10/2024
Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns,we reached out to ********************* We understand the consumers frustrations.The store advised that compensation was accepted. We are working with the store regarding additional compensation, however, there are no guarantees; we apologize for the inconvenience.

Regards,
Ashley Furniture Industries, Inc.
Corporate Office
KB
Customer response
06/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
For the 5th time. Compensation was never accepted on my end as I cannot reach anyone to accept it. Please attach proof of a credit into my account.

Regards,

*****************************
Business response
06/12/2024
Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns,we reached out to ********************* The store advised that the compensation was accepted and issued back to the consumers Synchrony account on 5/16/24 which can take up to 2 billing cycles to reflect on statements.

Regards,
Ashley Furniture Industries, Inc.
Corporate Office
KB
Customer response
06/12/2024
I am closing this as I was finally able to reach the store directly. Ashley furniture as a whole does not help their customers. I was offered no guidance or solution by Ashley's after contacting through the BBB website. Would still never recccomend.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************************
Initial Complaint
05/28/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed an order online on Ashley.com (order# ************) approx 2 days after the items went on sale. The price difference would be approximately $115 plus tax on a $520 order. However, the customer service refused to price adjust the order accurately and only provided a $74.33 refund. I would like the additional $40 plus tax refunded.I had not received my order prior the this drastic price change occurred.
Business response
06/05/2024
Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns,we reached out to Online sales management. The consumer received the price match and requested the 10% memorial code as well. Unfortunately, price matches and discounts/coupons cannot be combined; we apologize for the inconvenience.

Regards,
Ashley Furniture Industries, Inc.
Corporate Office
KB
Customer response
06/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I have not received the 10% memorial deal. The price adjustment and the coupon were available if I had placed a new order. So there is no issue with combining. I only received the price adjustment and not the 10% coupon.]

Regards,

*******************************
Business response
06/06/2024
Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns,we reached out to Online sales management. Discounts/promotions/price matches cannot be combined. Since the consumer received the price match, the Memorial Day discount will not be applied.

Regards,
Ashley Furniture Industries, Inc.
Corporate Office
KB
Customer response
06/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Please review attached screenshot. Showing both price and coupon being eligible.

Regards,

*******************************
Business response
06/10/2024
Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Online sales management. We understand the consumers concerns, however, coupons/discounts/price matches cannot be combined. The consumer received the price match, and therefore cannot receive the Memorial Day discount. If the consumer received the Memorial Day discount, they would not have been given the price match. No other discounts can be applied; we apologize for the inconvenience.

Regards,
Ashley Furniture Industries, Inc.
Corporate Office
KB
Customer response
06/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear.
Again thats incorrect. See attached showing both can be applied.

Regards,

*******************************
Business response
06/10/2024
Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns,we reached out to Online sales management. The consumer may review the price match policy; ***************************************************. Special/holiday promotions are excluded; please see attached.

Regards,
Ashley Furniture Industries, Inc.
Corporate Office
KB
Customer response
06/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear.
This policy should be changed. Its inconsistent with your competition. And a simple work around would be to return the first order and place a second order.

Regards,

*******************************
Initial Complaint
05/28/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to express my dissatisfaction with a recent furniture purchase and delivery. We bought furniture from Ashley in May, paying for it to be delivered to our home. The delivery occurred on May 23, 2024. Upon inspection, we found the furniture to be in deplorable conditionitems were ripped, crooked, stained, and dirty. Photos of the damaged furniture have been sent to your customer service team.We made this purchase based on assurances from an Ashley salesperson who claimed the furniture was made of the best material for homes with pets and children, and that it would not stain. However, upon delivery, we discovered these claims were false. The furniture stains easily and is difficult to clean.We contacted customer service and a technician was sent on May 28, 2024. The technician confirmed that the material is not stain-resistant. We informed him that we require furniture that meets our needs, and he noted that we should be able to reselect the furniture.We request the opportunity to reselect our furniture and ensure that the new items are delivered in good condition. Unfortunately, we have received no assistance or solutions, and the in-store representative we spoke with was very rude.
Business response
05/30/2024
Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to ********************* We contacted the consumer via email; it may have gone to spam.

Regards,
Ashley Furniture Industries, Inc.
Corporate Office
KB
Initial Complaint
05/27/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received some items that I never authorized and I was out of town when it happened. When I got back, I reached out to the company to return the items and they refused, even though the boxes have never been opened and I did not authorize the purchase. I want to return the items for a full refund as this was not something I authorized.
Business response
06/04/2024
Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns,we reached out to Online sales management. The items were picked up and scheduled to return to the warehouse by the end of the day. Once scanned, a refund will be issued; we apologize for the inconvenience.

Regards,
Ashley Furniture Industries, Inc.
Corporate Office
KB
Initial Complaint
05/23/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed an order in November 2023, here is order # **********. They failed to deliver and kept on postponing without any communication or explanation. I went to store and cancelled my order. I paid with cash and I was told refund would be issued via check and it would be mailed, its been more than 3months and no response from online customer service. I need my money back!
Business response
05/30/2024
Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns,we reached out to our ******************* We are working with them to resolve this issue; we apologize for the inconvenience.

Regards,
Ashley Furniture Industries, Inc.
Corporate Office
KB
Customer response
05/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
I will mark it acceptable after I receive my refund check. This is beyond unacceptable as its been more than 3 months since I cancelled the order

Regards,

***********************
Business response
06/04/2024
Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to the ******************* We were informed that an email was sent to the consumer to confirm the address, please check junk/spam. Once the information is confirmed, a refund check will be sent; we apologize for the inconvenience.

Regards,
Ashley Furniture Industries, Inc.
Corporate Office
KB
Customer response
06/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Ashley customer service reached out in email with wrong refund amount. I attached voided receipt which shows total to be refunded as 2090$ where as in email they mention refund to be 498$. This is NOT acceptable.
Regards,

***********************
Business response
06/06/2024
Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns,we reached out to our ******************* They are working with the customer regarding the check refund; we apologize for the inconvenience.

Regards,
Ashley Furniture Industries, Inc.
Corporate Office
KB
Initial Complaint
05/23/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a sofa and recliner chair from salesperson *********. It was delivered on May 22, 2024. I was telling *** that I should not buy the recliner chair, but buy a smaller accent chair, due to the size of my apartment, and my gear that it may be too large. He said the sofa and recliner should fit fine, and steered me away from getting the smaller accent chair. The delivery was made and the delivery person stated that he only has 15 minutes to make a delivery, then just left the items, and did not help me put them where I wanted. I moved the furniture alone, and the recliner chair does not fit. It protrudes out in front of my TV stand, and can't recline without hitting the coffee table. I came back the following day (May 24th) to return the chair, only to be told that Ashley has a "no return" policy. If *** had made me aware of this policy, I would not have purchased the recliner chair. I would have purchased an accent chair. I was duped by the salesperson, and pushed to buy something without being told that it would not be accepted back if it didn't fit in the room.
Business response
05/29/2024
Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns,we reached out to ********************* For No-Hassle Delivery + Assembly and Doorstep Delivery items, you MUST contact ************* at ************** within three (3) business days of delivery if your item is damaged or defective, and well work with you to repair, replace, or pick-up the item,however NON-DAMAGED AND NON-DEFECTIVE ITEMS MAY NOT BE RETURNED.
The consumer had the option to refuse during delivery. A return/refund/re-selection is not approved; we apologize for the inconvenience.

Regards,
Ashley Furniture Industries, Inc.
Corporate Office
KB
Customer response
05/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
The chair actually has tears on the upper back and right side, which is a defect. The reason I did not refuse delivery, was that the delivery people did not even place the furniture. They just set it down, took a picture, said they only had 15 minutes between deliveries (of my bedroom and living room furniture), and left it sitting in my living room. I told Ashley that they did not do a proper set up on my survey. So, I did not know it was too large until I set the room up by myself.
Also, I told the salesperson (*********) that I felt the chair was too large for my space, and he pushed me to take it, instead of a smaller accent chair, while never telling me about the (no return) policy. I never would have chanced it, with full disclosure.
***********************
Business response
05/30/2024
Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to ********************* When the consumer initially contacted customer care, they expressed a desire to return the chair due to its size. However, there is no record of the consumer reporting any damage within the specified three-day period. If the consumer has any images capturing the damage, we encourage them to attach the photos. We will thoroughly review the provided photos to determine an appropriate resolution. At this time, a return/refund is not approved; we apologize for the inconvenience.

Regards,
Ashley Furniture Industries, Inc.
Corporate Office
KB
Customer response
05/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
The reason that I did not mention the damage is because I had not initially noticed it. My cousin came to visit in Saturday (May 24th), saw it, and showed it to me.

I resent the implication that I am now lying about the defect, in order to get a refund. It is Ashley Furniture Stores' sale practices which are deceitful and unsavory.

***********************

Regards,

***********************
Business response
06/04/2024
Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns,we reached out to ********************* We reached out to the consumer via email offering a re-selection credit; we apologize for the inconvenience.

Regards,
Ashley Furniture Industries, Inc.
Corporate Office
KB
Customer response
06/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
05/21/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On April 28, 2024 I mailed another marketing removal request to Ashley Furniture and included my July 22, 2022 removal confirmation. I am receiving more marketing and Ashley Furniture has not taken action nor responded. I included the fact I am an identity theft victim. The letter was sent return/receipt certified via the U.S. *********** and signed for on May 6, 2024. I request confirmation from Ashley Furniture that my family and I are permanently removed from their marketing efforts.
Business response
05/28/2024
Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns,we reached out to our ********************* It was confirmed that the guest will be suppressed from all current and future mailing programs.

Regards,
Ashley Furniture Industries, Inc.
Corporate Office
KB
Customer response
05/28/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If Ashley sends further advertisements, my next steps will include legal action.

Regards,

*****************************
Initial Complaint
05/19/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On April 20 my wife (***********************) and I purchased a sofa from Ashley furniture (location: ******, *******). The salesperson talked us into the protection plan stating that they would apply something that would prevent pet scratches and cover any scratches that did occur. The sofa was delivered on the 24th and had a tear on on so I refused it. Another sofa was delivered a few days later, still in the wrapping. This clued me in that they didn't apply protectant. I called the store and learned that the salesperson was not longer there and that everything she told us was incorrect. I asked for a refund and was told that someone would call me back. I have called the store four times since only to be told the same thing - someone would call me back. No-one ever does. I called the main customer service line and they wouldn't help me because I was "missing information on my address". I later learned after calling the store again that what I was missing was "NW" on my address. Ridiculous that she wouldn't help be just because of that. As usual, the person at the store apologized and stated that he would have the matter looked into and again, no one has called me back, I am requesting the $129.99 protection plan fee be refunded plus tax. I consider this charge to be fraudulent because we were given incorrect information. Thank you.
Business response
05/22/2024
Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns,we reached out to ********************* A refund for the Furniture Protection Plan was issued on 5/21; please see attached.

Regards,
Ashley Furniture Industries, Inc.
Corporate Office
KB

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