Reviews
This profile includes reviews for Ashley Global Retail's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.13/5 stars
Average of 23 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromCody G
Date: 04/08/2025
1 starCody G
Date: 04/08/2025
I went in to purchase a couch and asking to use ****** for payment. Instead of telling me they accepted ****** for payment (which is essentially the exact same thing) they insisted I have my credit run for other creditors. I was approved for several and without ever asking which company I would like to use they began to finish the sale before I stopped them after looking into the reviews on these companies. As it turns out they had already opened accounts for me with these companies which I didnt realize would be taking place. I told them I didnt want to use these shady companies and as I was walking out the door, they then decided to tell they accept ****** and explained that its the exact same thing as ******. My credit dropped significantly and it could have been avoided if they just explained this from the beginning. Now I have to contact credit bureaus to try and have this taken off my report.Ashley Global Retail
Date: 04/09/2025
Hi, were so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************, or you can email us at ************************************************************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers opinions and would like to thank you for bringing this to our attention.Review fromShonta S
Date: 04/02/2025
1 starShonta S
Date: 04/02/2025
I was ready to redo my room and almost bought from ***** ** **, but my cousin suggested Ashley for better pricing. I walked in and was greeted by Yahweh super sweet, bubbly, and full of energy. I appreciated that she let me browse without pressure.I told her I was comparing a bed I loved at ***** ** **. She showed me Ashleys only optionnot the same style or color, but it caught my eye. I also asked for pricing on a living room set just to compare. Instead of just giving me numbers, she went full sales mode, pushing financing and maxing out my fiancs and my credit. Nope, not happening. I said Id consider splitting the purchaseshe ignored that and put nearly everything under my name.Then came the golden ticket gimmicks and confusing discounts that didnt actually exist. I signed, but while sitting at a red light, I checked my invoiceno discounts, missing items, and a higher price than the sticker. I turned around. Jacob, another salesperson, swore he’d fix it, but the next day, nothing. When I finally went back, the manager got defensive, dodged my questions, and couldn’t explain the price changes. She kept running unnecessary “numbers” like I was buying a car, not furniture. I had to fight just to remove the living room set, and she still tried to convince me to leave items on hold so I wouldn’t “lose” free delivery. Girl, I don’t care at this point. Then she made some awkward “common law” marriage joke—cringe. Bottom line: I feel scammed. The pricing was shady, the customer service fell apart when I asked questions, and I left with a headache. If you like mind games and sketchy pricing, go for it. Otherwise, buyer beware. My account is currently on hold for all the items I canceled off I will check back in a few days to see if the amount is correct. At this point I don't feel it will be and may be cancelling my entire order.
Ashley Global Retail
Date: 04/04/2025
Hi, were so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************, or you can email us at ************************************************************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers opinions and would like to thank you for bringing this to our attention.Shonta S
Date: 04/10/2025
You guys already have this information I put in a complaint you guys are just giving me the run arounds and lie about everything you guys should be ashamed of how you get over on people.Review fromLilly M
Date: 04/01/2025
1 starLilly M
Date: 04/01/2025
NEVER purchase from Ashley Furniture. Going to make this long story short. I paid cash on 12/6/2024 for a recliner sofa and couch. Delivery was 12/20/24. The recliner on the sofa wouldn't close, the delivery guys said "you need to call Ashley to repair". I called on 12/21/24 in the AM. After 1.5 hrs on the phone, they decide to replace my sofa. I spoke with a supervisor, Rob (rude) and couldn't give a delivery date. After a few mins, he gave me a delivery date of 1/7/25. New sofa was deliver, YAY, NOT!! Same delivery guys delivered the new sofa, now the head rest doesn't work. Again, they say "all Ashley for repairs". I called Ashley. Now they need to order parts to repair the head rest. On 1/8/25 parts were order, 7-10 business days for parts. On 2/11/25 I received a message they forgot to order an additional part. Now another 7-10 business days from 2/11/24. Extremely FRUSTRATED by now. I called again, I was told the parts were delivered on 2/15/25. After several calls to find out how much longer the parts will be delivered. They finally sent me a picture of the house they delivered it too. Wrong address! Numerous phone calls, spoke with Rob again, with his rude self, ZERO care of the service I have received. Not sure why he's in that position. Finally on 3/22/25 a repair person showed up. The repair guy was not happy on how long it took and he gave the history of Ashley Furniture (it's not good) Keep in mind this lasted from 12/6/24-3/22/25. HORRIBLE HORRIBLE HORRIBLE!! I want to sell my furniture and NEVER EVER recommend them!!Ashley Global Retail
Date: 04/03/2025
Hi, were so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************, or you can email us at ************************************************************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers opinions and would like to thank you for bringing this to our attention.Review fromKeli D
Date: 03/26/2025
1 starKeli D
Date: 03/26/2025
Deliberately left out pertinent information which would have impacted whether or not I would have made a purchase. The most horrible customer service ! Gave me the run around . All purchases are final even if damaged and un repairable. Just horrible! Will never have my business again. Not to mention the delivery fee they did not mention nor the promotion fee ! Good riddanceAshley Global Retail
Date: 03/28/2025
Hi, were so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************, or you can email us at ************************************************************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers opinions and would like to thank you for bringing this to our attention.Keli D
Date: 04/03/2025
Just sent the information requested via text to the number provided below.Review fromEvelyn M
Date: 03/20/2025
2 starsEvelyn M
Date: 03/20/2025
They are good at selling thier furniture.. But does nothing to help solve any problems once the furniture has been delivered.. As in fixing g the furniture that breaks in the first 6 months. they tell you the part is order.. and on its way but then comes on back order.. And refuses to exchange the item untill the try to fix it. And says they have a no return policy which I seen no where in the store or on the item I was buying.. They do nothing at the store it's all done online and the store refuses to help once the item has been delivered.. customer service is no good and only reads from a computer screen .. And does nothing to help get the issue resolved ...Ashley Global Retail
Date: 03/24/2025
Hi, were so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************, or you can email us at ************************************************************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers opinions and would like to thank you for bringing this to our attention.Review fromDanny M
Date: 03/18/2025
1 starDanny M
Date: 03/18/2025
If I could give 0 stars I would. My wife and I purchased a sectional back on 01/13/2025. The salesperson was very helpful. The delivery was made on the date as planned. However, the sectional arrived with the wrong "wedge" section to which the delivery guy wanted to argue and say that yes, this was the piece that we ordered. I pulled my paperwork and showed him that no, it was not. He made a call to wherever the delivery came from within Ashley's organization and the rep said they would deliver the correct wedge by the end of the day...which they did. However, I also informed her that we had received an extra butt cushion and were missing one of the corresponding back cushions. The rep said she would have it delivered with the correct wedge piece if it was available. Otherwise, she informed that they would order the correct cushion and we would receive it within 10 business days. So, long story short, the cushion never arrived, my wife and I went into the ****** location once each where they said they were adding notes for the cushion to be ordered and for someone to call us. Noone ever called so my wife called them again. This time, the rep advised her that they would send the cushion out but asked if we needed someone to put it together for us...uhhh what? The next week, a box arrives with the outer cushion cover and a box full of stuffing for us to stuff our own cushion. This wouldn't have been an issue except there is a white inner sleeve that was missing that you actually stuff before putting it into the color matched outer sleeve. We've been trying for weeks to get this part so that we can stuff our own cushion and complete our sectional which we have yet been able to use since it is STILL MISSING A CUSHION. Needless to say, I won't be purchasing from Ashley again. I now have a brand new $2k sectional with a missing cushion and a company that apparently has no concern in resolving our issue.Ashley Global Retail
Date: 03/19/2025
Hi, were so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************, or you can email us at ************************************************************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers opinions and would like to thank you for bringing this to our attention.Review fromBessie P
Date: 03/14/2025
1 starBessie P
Date: 03/14/2025
When I went to the store on August 30, 2024, I had $450 in cash to put on a bed The bed I lay down on at the store was $659. The one they gave me was $549 it is used and I’ve been calling them since last year 2024 for a couple months. they had blocked my number from the store and Mr. Xavier Alonso block my number from his cell phone. This bed has been sitting on my wall waiting for them to come and get it. I am a senior black woman, not his right for him to do this to me to set me up for credit card I did not ask for. I feel that he just wanted a good standing for his job. I’ve been waiting to get this mattress switched out for the one I want. I chosen a firm mattress not a plush mattress. I am currently sleeping on an air mattress. I just want my $450 back from synchrony bank. I am tired of this and taking two blood pressure pills because of him, and I am under a lot of emotional stress at the moment. I feel like all of this was a miscommunication, and this needs to be solved.Ashley Global Retail
Date: 03/17/2025
Hi, were so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************, or you can email us at ************************************************************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers opinions and would like to thank you for bringing this to our attention.Review fromRobert A
Date: 03/10/2025
1 starRobert A
Date: 03/10/2025
The delivery company messed up my wall and trim in my home. The company asked for a bid so we got a bid and they rejected it and said that our ship as said on the company fixing the damages done.Ashley Global Retail
Date: 03/11/2025
Hi, were so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************, or you can email us at ************************************************************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers opinions and would like to thank you for bringing this to our attention.Review fromDorothy D
Date: 03/10/2025
2 starsDorothy D
Date: 03/10/2025
False misleading information on the behalf of salesman and agent calls and very rude and profiling customers!Ashley Global Retail
Date: 03/11/2025
Hi, were so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************, or you can email us at ************************************************************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers opinions and would like to thank you for bringing this to our attention.Review fromTracy M
Date: 03/10/2025
1 starTracy M
Date: 03/10/2025
I am very dissatisfied with the recliner my husband and I purchased at Ashley Furniture in *********** in 2023. At the end of October 2024, my recliner was stuck in the up position due to the motor had broken that controls it. So, I make a claim with EXTEND who my extended warranty was with. The technician came to my house and analyzed my recliner, told us we needed a part that operates the recliner to recline which this visit happened in November 2024. Needless to say, in March 2025 I was told they no longer make the parts for my recliner and I would get a refund. Well, the next day the parts for my recliner arrived at my house. Yep you read that right.......... As of today, March 10, 2025 I am still trying to get this resolved. I have not been reimbursed nor had anyone come to my house to install the parts. I had send Extend numerous emails but unfortunately, I am getting false information. Any help would be greatly appreciated!!!Ashley Global Retail
Date: 03/11/2025
Hi, were so sorry that your experience did not match your expectations. We hold ourselves to a higher standard, and we want to make this right. Please send your order information (purchaser's name, phone number, the store location, and order number) to us via texting us at ************, or you can email us at ************************************************************************. Once we receive your information, our team will be in touch to determine how we can provide you with a solution. We value our customers opinions and would like to thank you for bringing this to our attention.Tracy M
Date: 03/17/2025
I did respond to Ashley Furniture request via email on March 17, 2025.Also, I received an email on March 13, 2025 from Extend (****************) saying they were going to reimburse me with a credit card from DSG to purchase another power recliner.
Ashley Global Retail is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.