ComplaintsforBergstrom Ford of Green Bay

• Initial Complaint

  03/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In August 2023 we purchased a 2017 **** Explorer. We were very excited as we believed the dealership was very honest and loyal to their customers. Soon after we purchased this vehicle for a little over $12,000 we noticed some issues such as the engine light coming on. We had a mechanic look at it and basically we had to replace all 4 O2 sensors. Figuring that was it 3 days later the engine light appeared again. Taking it to the mechanic we were told that it was the catalytic converter. At this point we called Bergstrom and notifed them of the situation. Bergstrom stated that they would fix the issue but we would have to come out of pocket $700.00. Later being told this was never done. A month later the engine light appeared again. Taking it yet again to a mechanic we had to replace the purge sensor. This costed us over $200.00. February of this year we started hearing a humming sound in the rear. We immediately took it in to a mechanic. We were told it was the wheel barring and hubs. We paid a total of $456.00 to have these repaired. During the process the mechanic stated that the wheel barring and hubs were heat welded to the spindles of the rear. We eneded up paying another $200.00 for the additional labor. At this time we contacted Bergstrom for some relief in this issue. We were told that they needed the car immediately and to have my mechanic stop the work. Unfortunately the car was up on a lift at this time with the rear suspension completely removed and tires were also removed. The dealership stated they needed the vehicle. At that point my mechanic refused as if the vehicle was towed it would cause serious damage to the car and the insurance company would total the vehicle. My mechanic stated that these issues the should have been noticed during a proper inspection and therefore he would not allow the dealership to remove the vehicle. We are now dealing with a water pump costing over $2000.00. We think this was a improper inspection.

  Customer response

  03/13/2024

  We did not receive a warranty with the vehicle from Bergstrom ***** so therfore we filed the complaint as is.

  Thank you

  Business response

  03/22/2024

  Please see attached. 

  Customer response

  03/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We are rejecting the response from the business as our vehicle is still being worked on.  Our vehicle has now been in the shop for a total of 4 weeks accumulating significant repair bills totaling over $8000.  Not including rental car fees.  ************ and I believe these repairs are unnecessary as a proper inspection of the vehicle should have been conducted prior to selling.  

  We also believe with our counsel that we have proper documentation to prove this vehicle was sold without a proper inspection which is state law.  

  We would like to continue to work with the company on a fair resolution in this unfortunate matter.  
  
  Regards,
  
  *****************************

  Business response

  04/08/2024

  Please see attached response. 

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