ComplaintsforPanache Academy of Beauty
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Complaint Details
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Initial Complaint
02/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had service provide not me that were not to my standards, and I was still required to pay. Instructor didn't want ****** do my nails. They were not completely covered with the polish. After I realized how bad her work was, I requested her to remove all the polish. Polish was still on my skin and nail. She also failed remove dirt from under finger nails. The work that was preformed on face was also sub par.Business response
02/20/2023
I apologize that you feel displeased with the services you received. When you approached the instructor about your nail polish, the student offered to fix your polish and you chose to have it removed. We strive to teach our students how to handle customer relations. This is an educational facility where students are learning and practicing their craft to the best of their individual abilities.Customer response
02/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
*************************Initial Complaint
07/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have taken out $8000 in student loans to attend this academy of beauty. The school has been unable to keep an instructor for my esthetician class since January 2022, they also have committed time theft by stealing hours from students by not allowing us to keep hours if we clock out before 4:30pm all of our hours are brought down to 12:00pm so we lose 4hrs no matter what. I have not received the education I paid for or was promised and am extremely unhappy as are other students. It is illegal to have us performing services on clients unsupervised yet that is what is continuing to happen. They also refuse to accept notes of release from licensed medical doctors in order to accrue more charges for "missing hours" and take more money from the students that have already paid for this education.Business response
09/14/2022
I am sorry it has taken so long for me to respond. I was out due to having a stroke in June.
In response to ******************* complaint, we follow our attendance policy in the Student Catalog that students are made aware of upon enrollment.
All client services are supervised by the clinic floor instructor.
We do except medical leave of absences as outlined in our Student catalog.
Let me know if you need the catalog,
Thank you
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.