Complaints

This profile includes complaints for Meadowlark Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Meadowlark Storage has 6 locations, listed below.

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  Meadowlark Storage

  300 Lakeview Dr Belgium, WI 53004

• 

  Meadowlark Storage

  117 meadowlark rd Fredonia, WI 53021

• 

  Meadowlark Storage

  W2730 County Road A S Oostburg, WI 53070

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  Meadowlark Storage

  N772 Sauk Trail Rd Cedar Grove, WI 53013

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  Meadowlark Storage

  2021 Highway W Grafton, WI 53024

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the check out process of the storage unit rental I was charged my entire deposit for being one day short of the 14 day notice period. The unit was cleaned and I even left my lock behind so that they didn't have to buy a new one. Not one word was stated to me about this until I sent photos of the properly cleaned and swept unit. This company is just plain greedy!!

  Business Response

  Date: 05/25/2024

  Self-storage is a month to month agreement.  Legally, we were required to receive a 30-day notice just like an apartment building, etc.  This is standard across the country. Because people sometimes make quick decisions or late decisions, we are nice and only require a 14-day notice to move and then are firm on it.  An example is in the rental agreement, on the website, and posted on a 2'x3' sign at each gate.  *********** decided to retaliate by claiming we're "dicks" and "jerks".  Not a good person.

  Customer Answer

  Date: 05/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

   

   

  Any reply to this business will be met with a bogus response. Greedy to say the least. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/21/2023 We received any email stating that the our lease was terminated due to spilling oil over their entire parking lot. There are numerous of vehicles that drives through and park in that parking lot. I do not understand how we were single handling pointed out for spilling oil. We have asked for videos and pictures and none of the videos sent shows us emptying or dumping any oil. They told us we were responsible for the oil clean up of their entire parking lot. We then received another email, addressed to the company (but came to us accidentally) stating that they should have just changed our locked code and locked us out of the gate. This makes complete sense we were locked out of the storage multiple times and had to call the 24 hour number and get access.The email also stated there will be no bill. However, they tried to bill us. The email stated that there were 8 cups of oil poured into the pond. First they said we put oil over the entire parking lot and now they stated we poured 8 cups of oil in the pond. Again with no proof. There is an entire auto mechanic shop in the front of the building running in this storage and still we are being blamed.We were also blamed for a semi truck that was not ours. Whenever there is anything done outside of their policy. They blame us for it and then when furthered investigated, it is proven not to be us.They also leave the gate open for weeks at a time and we have to email and ask them to close due to safety reasons.DO NOT PARK YOUR VEHICLES HERE OR STORAGE YOUR THINGS HERE THEY WILL KICK YOU OUT FOR NO REASON!UPDATE: NOW THEY ARE SAYING IT WAS 2- 5 GALLON BUCKETS DUMPED IN THE PARKING LOT. AT FIRST IT WAS ONLY 8 CUPS AND NOW THE ***** ***** IS SAYING 2- 5 GALLON BUCKETS WERE DUMPED IN 2 SEPARATE PLACES. AGAIN THERE IS NO VIDEO OR PROOF IT WAS US AND WE WERE STILL KICKED OUT FOR NO REASON AT ALL.

  Business Response

  Date: 02/22/2023

  I am out of the country, so if you need more communication I can forward the letter sent to the customer after March 12th.

  I am also no longer involved with Meadowlark Self Storage, so remove my email.

  Staff wrote a confusing email to the customer, so I stepped in.

  He rented two outside parking spots at two different times for two Semis.  They were given two temp gate codes and two permeant gate codes.  His driver's would never have a code and call but they aren't the tenant and we can't give them codes. The customer needs to share the codes.

  Multiple times the drivers didn't park in their assigned spots and caused a lot of hassle and inconvenience for staff and other drivers.

  Without permission nor available in the contract they ran 50ft electric cords through our parking lot and under other tenants vehicle causing another confusion and possible Hazzards, so they could charge their diesel trucks.

  We ended up with a disaster of oil all over our parking lot of oil. I can forward photos after the 15th.  When we looked at the video both of his semis were on site with the hoods up. When the oil was dumped.

  He stated yesterday he moved out last Friday and we refunded his deposits and rent yesterday.

  We can't have disrespectful people at our facilities so it has all worked out.

  **********;

   

• Initial Complaint

  Date:11/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2021 I rented a storage unit. I did not receive nor did I sign a contract at that time or to the present. In October of 2022 my rent was increased without my knowledge from $100 to $105. The same month I was late on the rent and started receiving fees. On the 6th I received a $15 late rent payment fee, on the 17th I received a $25 preliminary lien fee and on the 29th I received a $30 lock cut fee, $75 auction fee and $50 lean fee. The lock cut and the auction hadn't even taken place and I'm paying for a fee. After numerous attempts to contact the correct person at the storage facility, and speaking to a foreign gentleman twice and a lady three times all of which told me that the person who I needed to talk to would contact me which she never did I started emailing the facility. I informed the facility, who happened to be the son of the owner of the storage facility, that I was working on paying October's rent in which he replied to me in a text message saying thanks for the information. I offered to pay October's rent and even part of November's rent but I was met with emails stating I owed $405 bill which I was told to "pay up" for my stuff was being sold in auction. I informed the facility that I did not sign a contract with them nor did I ever see one. I reminded them numerous times that I was not bound by any contract and ask repeatedly if I could have access to my property. I was told that my unit was over locked and that if I step foot on her property I would be arrested for trespassing.. I contacted our local sheriff's department who told us that it is our property and we can go and get it if we want to. There is nothing that the sheriff's office will do if called by the facility regarding this matter. My major issue is the amount of unreasonable and unnecessary fees that they are trying to charge me and probably numerous other customers. I have no contact with them and I want my now considered stolen property.

  Business Response

  Date: 11/22/2022

  ****** has been late 9 of the 16 months he has rented from us.  He has paid late fees 9 times and a Pre Lien Fee 9/12/22.  See attached.

  We sent the rental agreement via email.  4/25/2021 and a copy 11/01/2022. See attached.

  Notes History; Rent Increase was emailed 9/1/22 for 10/1/22, Fee Increase letter emailed 9/17/22. See attached.

  ****** was the only person up for Auction as of 10/29/22.  ****** started inundating me with multiple levels of legal threats on 11/01/22. Because everyone else paid up we held his unit over for Auction until we get enough people. 

  Rent is always do on the 1st of the month or before.  

  ****** made many threats to *** us for damages, theft, suffering in both Civil and Small Claims Court.  ****** claims his fianc is an attorney and they would be suing us. ****** sent many many emails trying to quote the law, insulting and harassing me.

  ****** called the Ozaukee County Sheriff per ****** and tried to get his "stolen" property.  I was never contacted by the Sheriffs dept.  Because he made so many threats and hasn't paid up I asked him to not trespass on our property until he can pay his bill 

  and get back in good standing.

  Thanks *****