Business ProfileforNext Level Construction

Paid $1500.00 cash down payment on 11/6/23 to install fascia at our house in *****, **. Job was to be completed in 2-3 weeks. 12/9/23 received text they would be over in 2-3 more weeks. No work was done so on 1/2/24 we sent a text. Response was "my lift is suppose to be out of the shop end of this week and we can get over there". 1/23/24 we received a text, they would be dropping off the lift on Friday or Monday. On 2/1/24 we sent text for an update. On 2/5/24 I called and said they could return our $1500.00 cash down payment if the job was too small and it couldn't be done. 2/6/24 received response "we will get the job done for ya in the next two weeks". 2/15/24 we received a text "meeting the guys there today to show them what needs to be done". 2/21/24 a text was sent to see if job was started. No response. On 2/22/24 we sent a text as no work had been done. We said at this point they could still do the job or refund us our $1500.00 cash down payment otherwise we would be filing a complaint with the BBB. 2/23/24 received text asking if they could have until 3/2/24 to do the job. "Should be only a day project". We responded that would be the last extension. 3/3/24 we received a text "unfortunately they were unable to bring the lift due to weight limits being on by the current job site, so I will get your deposit refunded back". We said he could come 3/9/24 after 1pm to return our cash down payment. We received the response "ok I will need a receipt from you that deposit was refunded at that time". We replied we would and would also like a copy of the contract showing it was canceled/void. 3/6/24 we received another text "I'm able to get my lift to the job on Friday is it something I can still do or would you still like to be done. We said they could still do the job. 3/8/24 received text lift not picked up when supposed to so they are unable to do job. We replied deadline was 3/9/24 and cash refund was to be returned that day. Our refund is still owed to us.