Complaints

This profile includes complaints for Honda of Kenosha's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Honda of Kenosha

  12180 77th Street Bristol, WI 53104

• 

  Honda of Kenosha

  PO Box 190 Bristol, WI 53104-0190

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a 2013 Honda oddessy on 8/10/24 on 8/12/24 I contacted ***************** the sales guy and told him I was hearing clunking noise on the front end who can I talk to cause I was told by him that there cars do get a safety check so he gave me his manager name I've left several messages and still no response I understand it's a used car but it's not right after getting my business for me to get treated like that this is the second time I've spent money there a few years ago I bought a 08 honda oddessy got home check engine lights came on that cost me $1000 dollar so I took it to get checked out the ************************* $140 to find out it needs front end work of $3000 I will post a copy that's a safety thing isn't it all I'm asking is for some kind of repair so I can feel safe driving it I don't have that to spend right now they took what I had this is my transportation the Manager Muse won't respond.

  Business Response

  Date: 08/16/2024

  Vehicle was sold "as is" customer did sign the Wisconsin Buyers Guide which states vehicle if fully inspected and is "AS-IS" and shown. Also, customer signed we owe showing nothing owed. 

  We will not be issuing refund as vehicle was sold as is. 

   

  Thank you!

   

   

  Customer Answer

  Date: 08/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *****************************

  Customer Answer

  Date: 08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Oct of 2023 my wife and I purchased a vehicle from Honda of Kenosha. Since we had purchased the van we have had nothing but issues with this van and have had it in the shop and not usable for almost the entire 3 months of ownership. It is currently at ******************* torn apart and ***** explained in verbal that there is strong evidence that this engine was torn apart and put back together cheaply. I believe that this was for a quick sale either by this dealership or the person who traded it in to this dealership. Right now I was quoted over ****** for new engine due to a cracked block. It seems that Honda of Kenosha didn't inspect the vehicle or if they did they filled up coolant reservoir and sent it on its way. Honda of Kenosha did offer to give me and my wife a 10k trade in which is not acceptable as we just paid 20k 3 months ago and haven't even got to use that van. The repairs are over half of what we paid and we would like Honda of Kenosha to either pay for all or at least some of the repairs as there is strong evidence the engine was tampered with recently ( fairly clean RTV sealant where a gasket should be) showing that someone didn't even get the gaskets for the vehicle and just slapped it together for a quick sale.

  Business Response

  Date: 01/24/2024

  The vehicle was purchased in perfect working order customer was given two options to either trade it in for a new vehicle or have discounted work done here at Honda of Kenosha as customer was offered an extended warranty and declined at time of purchase. 
  
  
  

  Customer Answer

  Date: 01/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have attached the photos of the engine that shows that it was tampered with very recent. The *** didn't even have dirt on it according to the Dodge dealership. The Dodge dealership said it was most likely taken apart in the last 6 months. It was put back together in a way that it wouldn't last very long. Yes I was offered assistance with repair or replacement but after the amount of stress my wife and I have had to go through we would rather not do business with Honda of Kenosha again. And are requesting them to admit the truth of they did tamper with the engine. I know they never will so I'm assuming this won't go anywhere. But thanks for the BBB's time in this matter 
  
  Regards,
  
  *******************************

  Business Response

  Date: 01/24/2024

  I did speak with our General Sales Manager and we would not have any knowledge of that happening. The options previously given are still in play. We do wish the best in this unfortunate situation.

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchase two vehicle 2015 ******************* and a 2019 **** Escape from Honda dealership now I used my ******************* as my down payment to get the 2019 **** Escape which was purchase on October 12 2022 now I have encounter nothing but problems with this vehicle and stated several times if we could trade the **** Escape because lit was driving terrible they refuse to do that now I have had nothing but problems with vehicle form beginning to end and now my **** Escape has been in the ******* ************ since Dec 7 2023 I was told by the consultant that my 2019 **** Escape the connecting rod bearing were wear out that I needed a new engine it would cost ****** I am still waiting on total diagnostic from the ************ there is warnty I refuse to deal with this because regardless I still have to pay my portion of the contract because I was told by easy care warnty company they would pay there part I would have to pay I believe that not fair to me I shouldnt pay anything I have been taken for granted by this company literally rip off very unprofessional on there part and inconsiderate thank you for hearing my story *********************** and ***********************

  Business Response

  Date: 12/31/2023

  The General Sales Manager would like to meet to discuss. What day and time is best? 

• Initial Complaint

  Date:10/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership added ******* dollars of ******************. Never once was it explained to me that I would be paying all this extra money for stuff that I didn't know was being added back to the cost of the vehicle. Shady sales tactics!!I drove to the dealership today (10-16-23) to talk this issue out and get a resolution and they said I agreed to these add ons. I did sign paperwork for these products, but was told these extras were already in the final cost of the vehicle of the agreed upon price of 40,800.00.******* plus tax of stuff I'm not going to use. The date of this transaction was on 10-9-23.Please help me get this added on stuff taken off the contract.They dooped me real good.

  Business Response

  Date: 10/19/2023

  Customer signed all documents for pricing, payments and accessories. I have included these documents for your review. There will be no refund issued. 

• Initial Complaint

  Date:07/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  would give zero stars if i could. i came in last week to check out and test drive a car. they seemed awfully ready to just throw this car at me. they did not list the car as an "as is" sale. they had me put down $500 to "hold" the vehicle before i could even get the chance to do a proper inspection seeing as it was 5 pm on a friday. when i asked for their inspection report it had a slew of problems with it. i tried to ask their manager in charge of used cars and was ghosted all four times when i asked what problems had been resolved. "as is" is supposed to be some cosmetic problems, it doesn't include a slew of problems such as transmission leaks and a ton of other mechanical things wrong with it. i'm glad to not fully have gone through with the sale, let's just see if i can get that $500 refunded without a lawyer present

  Business Response

  Date: 07/28/2023

  Our General Manager did try to contact via phone to arrange refund. Please return his call at ************ and ask for ********************** 

  Customer Answer

  Date: 07/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:03/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28, 2023. Contacted dealership Honda of Kenosha in regard to buying a vehicle listed for $3000 dollars. after providing my information, they send me a Cash deal structure, with an out the door price of $4,922.22 dollars. after reviewing the contract, I found that they were adding $898 dollars fee. the following "Diamond Fusion" which is a windshield protective coating. & Secure Etch - Silent Guard Security System. After questioning the charge and refusing it stating that I did not need that, they had no answers for me. not to mention their Duc fees and license and title fees are outrageous. not to what the State of ********* maximum should be. I will put the number the gave me for Duc Fee $398 dollars. for License/ Title $325.50 I now every dealer has to charge that but these amounts are way too high not normal. These people are basically committing fraud

  Business Response

  Date: 03/29/2023

  Due to the fact, the customer lives in ******** and would need to register the vehicle to place of residency the purchase would have to have the ******** DMV fee's not *********.
  ******** Title Fee =$155
  ******** Registration fee = $25
  ******** Plate Fee =$126
  Electronic Fee = $19.50
  Total = $325.50
  
  Our Doc fee is within the ********* guidelines.
  
  We do have a disclaimer on all of our vehicles (see attached) along with the fact the accessories were disclosed through messages and pricing sent to the customer.