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Business Profile

Bank

North Shore Bank
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for North Shore Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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North Shore Bank has 43 locations, listed below.

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    Customer Review Ratings

    2.33

    Average of 3 Customer Reviews

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    Review Details

    • JohnScott R

      Date: 11/11/2024

      JohnScott R

      Date: 11/11/2024

      This institution is the epitome of dis-function. Their gross incompetence severely over-shadows any effort to portray or 'paint' their services as being either friendly or professional! Don't take their New Account bait. The frustration is hardly worth the reward!

      North Shore Bank

      Date: 11/13/2024

      Dear Mr. ********** you for taking the time to share your concerns with me. It is disappointing to hear our service did not meet your needs nor our standards for service excellence. We appreciate you bringing the matter to our attention and we will use this as an opportunity to improve.Sincerely,******* **** Customer Support Manager ********************

    • Diego L

      Date: 06/27/2023

      Diego L

      Date: 06/27/2023

      I want to thanks Mina or Nina not sure how her name was pronounced but she seemed to be the supervisor I talked to over the phone. I was very frustrated with my situation & she managed to stay 100% professional with me throughout the whole time, not only that but found a temporary solution to my problem while everything gets resolved. Great costumer service!

      North Shore Bank

      Date: 06/29/2023

      *****, We appreciate you taking the time to leave a positive rating and were happy you find our staff to be so supportive. Please don't hesitate to reach out if there's anything additional we can do for you. We are always more than happy to assist. Thanks again!

    • cheryl w

      Date: 03/17/2023

      cheryl w

      Date: 03/17/2023

      This bank just ****** me off for the LAST time! Been a customer for 30 years I just found out today that all my grandchildrens accounts have been CLOSED! North shore claimed that since I havent put any money in or taken money out of them, that every quarter the bank deducted $5.00 from their accounts! Who the h*** does that! Then the bank claimed that our mail was undeliverable therefore the mail was returned and thats why they deducted $5.00 each quarter from their accounts! I have lived at my home for 28 years! OMG Im furious. None of my grandchildren have any money in their accounts..

      North Shore Bank

      Date: 03/20/2023

      Dear ******,We have reviewed your complaint made to the Better Business Bureau on 3/18/2023. Please accept this message as formal confirmation of the resolution discussed by our Westgate branch staff last week. We will be reopening the accounts and reimbursing the fees assessed. Your experience and satisfaction with North Shore Bank is important to us. As a direct result of your feedback, we will be reviewing our processes for opportunities to improve in order to avoid this situation in the future. We appreciate you bringing this experience to our attention, and allowing us the opportunity to resolve the situation. Sincerely, ********************* District Manager ************

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