Complaints

This profile includes complaints for CheckFreePay Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  CheckFreePay Corporation

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  Checkfree

  Greater Houston and Surrounding areas Houston, TX 77027

• 

  Checkfree

  Greater Houston and Surrounding areas Houston, TX 77027

• 

  Checkfree

  Greater Houston and Surrounding areas Houston, TX 77027

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $52.50 for a $50.00 payment on my phone on 03/09/2025.The receipt says payment will be delivered no later than 03/11/2025.Nothing posted to my account and spoke to both Metro PCS and ******** and they have received nothing on 03/12/2025, Check Free has said they sent it and sat on the phone 2 times while Metro said they have received nothing.I have spent 4 hours trying to work this out and Check Free is making it as hard as possible and now saying it will take ***** days to figure out where they misplaced my payment.Check Free won't even take my contact information so that they can call me when they know how to move forward, being that it's a CASH payment there is no way to just refund a card so I have to go somewhere to pick up the ******* I supposed to call everyday ?What happens when my phone is shut off for my bill not being paid when I paid plenty in advance?It's pretty simple to me.Check Free employees out me on hold, contacted Metro PCS, heard that they never received the payment SO refund me my money so I can pay my bill.Account ********* Receipt ********** Investigation *******

  Business Response

  Date: 03/17/2025

  Mr. *****,

  Thank you for reaching out with the stated concerns and for your patience while we researched. 

  We are processing a refund to ****** for the payment. ****** will reach out to you to coordinate your refund.

  Please let us know if you have any further questions or concerns. 

   

  Thank You, Fiserv

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to my local ******* super center to do a money transfer to carvana for a car. ******* said that as long as carvana was in their list they could send the transfer. It was done on 1/21 I called carvana on the 24th asked if they received it they said no. again on the 25th 26th 27th and decided to call checkfreepay and see where my money was. They said the money was delivered on the 22nd it was not so after hours and days on the phone we did a multiple way call with carvana, ******** and checkfreepay so that everyone was on the same page that they did not received th money. That was supposed to be done on 1/28 I have called the 29th and today the 30th to make sure it was in fact filed since I've had so many problems. Both days they have said they are having troubles with their systems and couldn't look up that information. So can someone please help me I sent $790 and no one knows where my money is!! That's a lot of many for me!

  Business Response

  Date: 02/07/2025

  Ms. ******,

  Thank you for reaching out with the stated concerns. We were able to confirm with ******* that you were refunded on 2/6/25. If that is not correct or you have any further questions please do not hesitate to contact us. 

  Thank You, Fiserv

  Customer Answer

  Date: 02/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  Date:01/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to ******* to pay my mortgage on Jan 13th to flagstar ******************* $780.00 I told the woman it was western union but i guess she did bill pay instead..Flagstar rejected the payment because they said they dont accept 3rd party, it had to be western union same day pay..Flagstar said they rejected the payment on Jan 15th I called Check Free Pay they say they still dont see it rejected on their end and I cant get my money back until it shows on their end. I need to pay my mortage by the end of the month or im gonna lose my home ..I really need that money back ASAP. Thank you

  Business Response

  Date: 01/28/2025

  Ms. *******,

  Thank you for bringing this our attention and for your patience while we researched the funding. 

  Our records now show that you have received the refund for the payment. We believe this issue has been resolve however if you still have questions please do not hesitate to reach out.

  Thank you,  Fiserv

   

• Initial Complaint

  Date:01/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was a bill pay submission through ************* of ************/********** for personal property tax. My amount due was $1002.60. It says as long as check is signed and in mail by 31st, you are ok.I submitted the billpay request on the 30th with a guarantee delivery date of 1/7/25. They processed the payment on the 31st and sent it in mail. Now, after talking to the Mississippi county collector, they received the payment on 1/15/25, not 1/7/24, and the check was SIGNED/DATED 1/7/25, not the date it was processed (12/31). So now I owe an extra $112.09 for personal propety tax.This company is claiming on the app, the delivery date, which is the only date/option given, is the date the check is written for. Not the date it gets processed. So they sign it with a future date, which is completely wrong, misleading, and possibly fraudulent. Checks are to be signed/dated the date they are processed/sent out, not future dates. When you hand write a check you write it for the date you sign it, not future dates. I have tried twice now to get the ball rolling and get a resolution of them covering the difference and no dice. After 10 plus minute holds ust to get someone to pickup, they keep hanging up after being on the phone with them. The phone number given is ************. The utility is called CheckFreePay and the parent company that runs it is ******. My resolution is this multi billion dollar company can cover the cost here of their incorrect/and misleading services. I have attached a record of the check confirmation. NOTHING on the app or website (citizens bank) indicates the date written on the check will be the "delivery date" rather than the processed date. I have also filed a complaint with our ************************.

  Business Response

  Date: 01/24/2025

  Mr. ******,

  Thank you for reaching out with the stated concerns.

  We show that the payment to Mississippi County Collector was entered on December 30, 2024. The payment was processed on December 31, 2024, and draft check was issued with a deliver by date of January *******.
  
  The "Deliver By" date is the date that is printed on the check when it is mailed out to the Pay To.   The funds for the payment are deducted from the Pay From account when the Pay To account cashes the check, just as if you wrote the check yourself.  The payment will be listed as a Bill ******* on your statement with the draft number, once the check has been cashed.
  
  While tax transactions may be made utilizing the ******************************** such payments are scheduled at the customer's own risk.
  In no event shall the ******************************* be held liable for any claims or damages resulting from the scheduling of these types of payments. The Service Guarantee, as it applies to any late payment-related charges, is void when these types of payments are scheduled and / or processed by Online Banking Bill **** This information can be found under terms and conditions for the ***************** If you have questions regarding the terms and conditions please reach out to your bank ****************************

  Thank You, Fiserv

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below

  This is not acceptable. You do not print future dates on checks and send them in the mail. Had I wrote the check myself, if I had one at my house, I would have put the date I signed it on the check not an anticipated delivery date. I was not made aware of this on the app anywhere nor does it state this in writing on the process. If the customer is not made aware as to what date is put on the check, then thats most likely a CFPB violation. All I am asking is for this company to cover the late fee amount since they put future potential dates on checks instead of the date they are actually sent out in the mail.
  

  For the record, the check was NOT delivered on the 7th either. I have confirmation from the county collector they didnt get the check till at least the 13th. 

  A final thought. What would the collector do if they received the check before the 7th? Say the 5th? They just supposed to hold the check since its technically not even valid as the signature date is a future date? You see how its not making sense?

  
  Regards,
  
  ******* ******

  Business Response

  Date: 01/29/2025

  Mr. ******,

  While we understand your frustration we are unable to cover any additional costs for late payments. 

  While tax transactions may be made utilizing the ******************************** such payments are scheduled at the customer's own risk. In no event shall the ******************************* be held liable for any claims or damages resulting from the scheduling of these types of payments. The Service Guarantee, as it applies to any late payment-related charges, is void when these types of payments are scheduled and / or processed by Online Banking Bill **** This information can be found under terms and conditions for the Bill *** Service.

  If you have questions regarding the terms and conditions please reach out to your bank *************************************.

  Thank You, Fiserv

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/26/2024 I gave ******'s store on ************** in *********** (store617) $1885.36 in cash to process a payment to ********** Mortgage Services using the checkfree pay system. The payment was NOT processed and Checkfreepay returned the payment back to *******. The ticket number of the processed refund is ******* from checkfree pay. Krogers corporate leader (****** in ********) states the refund is not on their account? **************** supervisor (***** @ **************) called my home on 1/2/25 stating the refund has been sent to Krogers! I STILL DO NOT HAVE MY REFUND of $1885.36 in which I paid cash! I have enclosed a copy of the payment receipt (#**********). The refund ticket # is *******.

  Business Response

  Date: 01/17/2025

  Thank you for bringing your concerns to our attention. We have reached out to ****** and they confirmed they contacted you and you came into the store on Monday January 13, 2025 and received the refund.

  Thank you,
  Fiserv

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried numerous times to contact this company to have this transaction canceled. I do not remember authorizing it. They refuse to help, saying they have no record of it even though they sent me this email. They say they will transfer me to a live person for help but it only goes to an automated system that does not ever connect to a live person. If this does go through, I want a refund.

  Business Response

  Date: 01/21/2025

  Ms. ******,

  Thank you for reaching out with the stated concerns. 

  Our records indicate that on 12/5/2024, using the BillMatrix site, a payment was scheduled for 12/19/2024 posting to billing account number ************* with ***********. We have confirmed with *********** that the name on the account for which the payment was made is ******* ******. Additionally, we show that this was your first time using the BillMatrix site to schedule a payment, which would have required you to accept the terms and conditions. The *********** payment will show as CheckFreePay Corporation since this is the merchant of record. 

  We believe this payment is valid and has been confirmed to be made to a *********** account in your name. We hope this resolves the issue however, please do not hesitate to contact us if you have any further questions or contact *********** regarding the payment. 

  Thank You, Fiserv

• Initial Complaint

  Date:12/11/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a payment of $5,700 to ********** Mortgage Services using this service on 11/29/24. On 12/02/24 ********** rejected the payment because this payment type was not considered certified. It is now 12/11/24 and CheckFreePay still claims that they don't see the payment as rejected in their system and have not returned my money. I called their support line and had them speak directly with my mortgage company and they confirmed the rejection of the payment and that CheckFreePay should see the payment rejection. I am now late with my Mortgage and cannot getting any real answers or help from CheckFreePay. I need my money back to send to ********** before the end of this month.

  Business Response

  Date: 01/14/2025

  Mr. ******,

  Thank you for your patience while we worked to verify resolution. We have been advised by ****** Corporate that you were refunded for the transactions and the issue has been resolved.

  Please let us know if you need anything further. 

  Thank You, Fiserv

  Customer Answer

  Date: 01/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Art Forbes
  

• Initial Complaint

  Date:12/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my brightspeed bill at *******. The payment never posted and my internet got turned off. So I went back to ******* and they gave me a number to call. I called and they told me the payment did post. I said it did not. We called brightspeed on 3 way and he said they did not receive a payment from check free. Then the agent told me to go back to the store and get the store to call. After waiting well over an hour, someone at the store calls and they tell her that my payment did post and she hung up. I called checkfree back and they said go back to the store and get the associate to call them again. I am extremely frustrated because they will not get to the bottom of this issue. They do not seem to believe my payment did not post to my account even though we called brightspeed and they said that. I do not understand why they keep sending me to the store when they are short of staff and have nothing they can do any different than I am. They always have a one hour wait line. I do not have time to keep doing this and I want my money back.

  Business Response

  Date: 12/20/2024

  Thank you for bringing your concerns to our attention. We have requested a cancellation/ refund of this payment due to it not posting to you account. We have notified ******* to coordinate the refund with yourself and we have received a response from them advising they have contacted you and provided instructions on how to receive the refund.

  Thank you,

  Fiserv

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail from a bill that was paid on October 31, 2024 telling me the funds had been returned to the store on November 4, 2024. I returned to the store on November 10 to be told the company the funds were originally sent to had not released them. The company was contacted the next business day stating the money was never expected and had been returned under the same number it was sent under. I returned to the store the and along with the associate contacted this company and was told by ***** that she opening up a ticket so the money could manually be refunded to come back the following day. I contacted a representative from the company on ***** prior to going to the store whom she states the store need to approve the money when I got there and once again manually return it. The representative at the store once again was not able to manually return the money therefore the company was contacted again with ***** stating no ticket was ever created, there was refusal for a transfer to a supervisor or a lead. I was told to come back in 2 days but when the question was ask by the associate as well as me why am I being told to keep coming back when the money was returned on the 4th.

  Business Response

  Date: 11/15/2024

  Ms. ********,

  Thank you for reaching out with the stated concerns. 

  In order to assist and research we would need the transaction details. Please provide all the details regarding the payment.

   

  Thank You, Fiserv

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a payment at a Checkfree location but my payment was routed to the wrong ******. After the ****** contacted me, I contacted Checkfree to inform them of the error and was given the attached form stating that the payment was rerouted. After 3 days I contacted them again and was told that my payment hadn't been rerouted and I need a billing stub for them to reroute it! After speaking to a supervisor and the ****** i was told that on 10/14 the payment had been rerouted and they should receive it in 3-5 days. My car is set for repo because it's been 7 days and the ****** has yet to receive the payment and it is costing me an additional $300 because of this error!

  Business Response

  Date: 11/06/2024

  Ms. *******,

  Thank you for reaching out with the stated concerns. 

  The funds were returned to the store who has advised us that you were refunded $2357.00 on 10/23/24.

  We believe this issue has been resolved however if you have questions or wish to discuss further please contact us at ***********.

   

  Thank You, Fiserv

   

  Customer Answer

  Date: 11/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Because of the company error my car was reprocessed costing me and additional $350 to get it back and I believe CheckFreePay should be responsible for that cost.
  
  Regards,
  
  ******* *******

  Business Response

  Date: 11/15/2024

  Ms. *******,

  We are unable to assist with any additional fee incurred due to a misrouted payment. Incorrect payment information was entered when the payment was made causing funding to be misrouted. CheckFreePay was not at fault. 

  Thank You, Fiserv