Customer ReviewsforFiserv, Inc.

If there was a 0 star option I would select that. from 07/01/2024-07/31/2024 Fiserv has stolen money from my bank account and close my account and I only owed less than 900$ in disputes. They have now taken over 20,000$ in my hard earn money away and before closing my account, they ALL payment that people was spending for 2 FULL WEEKs all to themselves. I didnt get paid a penny for 2 FULL WEEKS of hard work and late nights. I orders and products are already fufilled and they have only taken over 20k. please god I hope this business can get it together. I DO NOT suggest using Fiserv the mental and Financial stress is not worth it. I have started the process of sueing them as I have already done and send document to their headquarters which I spend over 100$ in shipping to make sure they get it fast but still, no answer or help from them. I wish this planet didnt have this to ever do something like this to someone. Im not currently looking for a new payment processor with real fair rules and regulations. If I was to get any help, I will update everyone back here.

My Bill pay service at my bank, run by FISERV was suspended on july 16 for a problem with a $13 bill. I received a letter about this July 29. The recipient vendor in question has stated that my bill is fully paid up. I have made 7 attempts to reach FISERV. Unsuccessful.

Fiserve runs money network app. Apparently they don't bother to look at the ****** reviews that have been complaining about the horrible app. It has a 1.2 rating with ***** reveiws. This has been going on for months.

Thank you for contacting us with the stated concerns. In order to assist we need additional information. Please email us your name,address, phone number, and a brief summary of the issue to *********************************** reference case number. Thank you, Fiserv.

I have had the biggest headache with FiServ. I opened my small business account with them 04/2024. Then 06/13/2024 I got a notice in the mail my account was CLOSED, without any notice or notification. I called risk management and they could not tell me why it was closed but told me under no circumstances would my account be reinstated. I called my rep, SHERRY ****, repeatedly and she was unresponsive and not communicative. Repeatedly was told her and her manager would call me back, they never did when they said they would. Finally, after about 10 days of back and forth, it was determined that SHERRY **** never sent in my business verification address. There was no concern for fraud, all I had to do was provide address verification, which of course I can do as a small business owner! She told me it went to her spam and my spam. It did NOT got to my spam, as I checked. And how could it go to her spam when this her business email? After I submitted the business verification and still never heard back from her or anyone else from the company, I gave up and had to order a new payment processer with another company. I have a brand new small business and could not take credit card payments for 3 weeks. It was incredibly embarassing asking for checks and cash! Now... 5 weeks after the letter of termination was received I got an email saying my account was reinstated. How does FiServ and Clover expect a small business to function for 5 weeks without accepting CC?! I called Sherry and of course she doesn't answer as I want to close my account with this horrible company ASAP. I called her business associate who is supposed to cover her and she says she cannot help, Sherry has to do it. Once you are assigned a rep, you cannot change your rep. How is this possible?! I said I have no confidence in Sherry. I asked for the manager's name & number and when I call this it takes me to another voicemail that is full... I am convinced this company is a SCAM!!! AVOID AVOID AVOID!!!!

I use Bluepay/cardpointe owned by fiserv and a mistake was made in which Im owed $1650 and I keep getting the runaround when I try to resolve this. I created a ticket 2 weeks ago but no one addressed it. Called customer service many many times, no one seemed to know how to help

Thank you for bringing your concerns to our attention.  Our records reflect you were successful in reaching Support and able to close your batch on 7/16/24.

Terrible! They are awful and don't stand by their word.

Thank you for bringing your concerns to our attention.  In order to assist, please send your merchant number (MID), business information or product details to ************************************

I use a money network card through ****** ******* my employer. The app rarely let's me sign in. I have signed up for wages now and it never shows up on my app when I can access the app. Last week I called and was given my offer over phone since it never shows up. Now I'm being told the offer can only be given through my app,that it does not show up on. This business is awful and will do nothing to fix their app.

Horrible company to deal with. My business closed in March 2024. Called them to tell them I was going out of business and got nothing but the runaround. **************** was horrid. It's like they don't communicate with each other in the within the company would not ever use again. I am still dealing with this mess as they still continue to take money out of my account if I could rate this company with negative Stars I would.

Fiserv is the worst! They do not even deserve a star but I had to in order to review. How can this processing company just hold our hard earned money without explanation? Only saying its an out of the ordinary amount is not sufficient enough and now holding our money hijack for 2 weeks. Not even trying to resolve this for us. We are beyond frustrated, they have put us and our employees past financial hardship! Nobody will give us a contact person to even be able to resolve whats going on and get our money! This company needs investigated on how they can just take hardworking companies money they are rightfully due out of thin air and just hold it, while taking their processing fees out on top of them just holding our funds!!!!

Thank you for bringing your concerns to our attention. In order to research, please send your Merchant Number (MID) and business information to ************************************ Please reference case ******** in the subject line.Respectfully,Fiserv