Business ProfileforFiserv, Inc.

My bank uses Fiserv to provide "Bill **** services. I pay my student loans via my bank. 2 of my payments did not get received by the student loan organization. I disputed the payments with my bank who refunded the money to me. Fiserv then apparently did not get their money from my bank for a May 2024 payment to my student loan servicer. My student loan servicer reported to me that I was delinquent in payments. Fiserv informed me that I owed them $272 (that NEVER got to my loan provider) and that they were suspending my entire Bill *** account until I paid them. To be clear, over $272 they refused to pay my mortgage, power and water bill. And this was no empty threat because as I worked to resolve this issue with them they paid NONE of my bills. My mortgage payment was late, among others. Fiserv provided ZERO ways to communicate with them. At one point I managed to get a human on the phone and once they knew my banking information they transferred me back to the bank. I had to pay Fiserv the missing money to ensure that I did not lose my house. In short, my payee did not get paid, Fiserv said they did and then Fiserv refused to pay ANY of my payees throwing my life into chaos. Fiserv has no dispute resolution options and refused to speak to me over the phone to resolve the issues and apparently has an agreement with my bank to ignore disputes and provide no way of resolving such disputes as my bank insisted that their hands were tied and could not help in any way. I spoke to my bank for over an hour trying to get resolution and each bank employee said I had no resolution other than to pay the money.