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Business Profile

Lawyers

Rausch Sturm LLP

Headquarters

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BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Rausch Sturm LLP's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rausch Sturm LLP has 15 locations, listed below.

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    Customer Complaints Summary

    • 119 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sent mail to a 14-year-old girl paid that she owes money I called the company gave the phone number and attracted them that this is the wrong person I believe this to be a fraudulent claim

      Business Response

      Date: 03/11/2025

      Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. Unfortunately, Rausch Sturm LLP is unable to locate an account with the information provided but will place the provided phone number into the Firms do not call database. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      ******* *******, Compliance Attorney
      Rausch Sturm LLP
      **************************************************************************************************************
      This communication is from a debt collector.

      Customer Answer

      Date: 03/11/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed 

       I've already the customer service *** on the phone stated that they couldn't share any information with me even though I'm the parent of the person they supposedly were sending a $2,000 bill to which is crazy and then he gave me some excuse about a lawyer might be listening in or something like that I believe the claims from this business are fraudulent I provided a file number you're stating you can't find anything under that file number but the person on the phone took the file number and was able to supposedly access an account so I'm kind of confused I believe that this information is incorrect that you're providing


      Regards,

      *** *****

      Business Response

      Date: 03/11/2025

      Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm apologizes that *** ***** does not find our response satisfactory. However, at this time, the Firm is not able to provide a different response as *** ***** has alleged the account referenced does not belong to her. Furthermore, this is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      ******* *******, Compliance Attorney
      Rausch Sturm LLP
      *********************************************************
      This communication is from a debt collector.

    • Initial Complaint

      Date:03/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Regarding file *******. Garnishment was started for this account august 2024. The release of garnishment was not filed until I contact the agency multiple times. I was finally able to speak with someone who knew what she was doing, thank you *******. After speaking with her the release was sent. However now I am not receiving any answers on how or when my refund will be issued. The amount of the garnishment was fulfilled plus additionally in the amount of $5573.34. This is the excess amount that was taken before the release of garnishment. I am now being told that my account is not available and to call in a few days. I am getting no answers to how this problem will be solved and it needs to be fixed as soon as possible. This should have never happened in the first place and I should not have had to fight to get the release filed in the first place.

      Business Response

      Date: 03/14/2025

      Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will reach out to ***************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      ******* *******, Compliance Attorney
      Rausch Sturm LLP
      **************************************************************************************************************
      This communication is from a debt collector.

      Customer Answer

      Date: 03/14/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** *******

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been horrible to work with. My husband called today because he went on to pay his bill late Friday evening, and they already locked him out of his account. He called first thing Monday morning, and they told him it was too late; they would continue pushing for garnishment. They are rude and give no support at all. He has set up multiple payments and they have screwed up every time, saying the account was wrong. We have no way of settling this. **************** is awful, and we are left with no answers. Well, it's a tough deal. You will have to deal with it; we will freeze your accounts. We have been trying hard with this company and have received no help. My husband wants access to his account so we can resolve this debt. This is so frustrating.

      Business Response

      Date: 03/06/2025

      Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will reach out to ****** ******. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      ******* *******, Compliance Attorney
      Rausch Sturm LLP
      **************************************************************************************************************
      This communication is from a debt collector.

      Customer Answer

      Date: 03/06/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** ******

    • Initial Complaint

      Date:02/28/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rausch and Sturm out of ***** ******** is suing me beyond the statute of limitations set by the state of *********They're impossible to get ahold of. Keep trying to reach them for resolution. Leave messages with no reply.

      Business Response

      Date: 03/12/2025

      Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will reach out to ****** *****. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      ******* *******, Compliance Attorney
      Rausch Sturm LLP
      **************************************************************************************************************
      This communication is from a debt collector.

    • Initial Complaint

      Date:02/26/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company claimed that I owed *************** for a credit card going back to 2008. They garnished my wages. I argued with them that this was not my debt. Suddenly, I received the attached Release of Attachment. They have made 2 payment to me. One payment for $536.01 and another for $574.17. They still owe me the remaining. I contacted them today and they stated that the haven't received the rest of the money from my company's payroll ***** I contacted payroll, and the money was all sent to them. In the meantime, ****************************** assured me that they would have one of their attorneys contact. They are completely useless. I want what is owed me.

      Business Response

      Date: 03/07/2025

      Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will reach out to ***** *****. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      ******* *******, Compliance Attorney
      Rausch Sturm LLP
      **************************************************************************************************************
      This communication is from a debt collector.

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a letter in May 2024 that I was going he sued by Rausch Strum - I contacted the number given and agreed to pay $50.00 a month . I paid as scheduled- I hit a financial issue and contacted them explaining missed payment and I needed to temporarily lower payment . The employee on the phone was like ok that will be fine . I got the legal documents in the mail saying they Im being sued again by for the same debt last week - just talked to some person on the phone and they claim I was supposed to be paying 150- this is NOT correct. I lost the call and now I cannot get anyone on the phone . I cannot afford to be sued again . I just want to continue to pay my payments . Thats all .

      Business Response

      Date: 03/06/2025

      Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will reach out to *************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      ******* *******, Compliance Attorney
      Rausch Sturm LLP
      **************************************************************************************************************
      This communication is from a debt collector.

    • Initial Complaint

      Date:02/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid off loan with Rausch Strum and they quit taking automatic payments in November 2024. I reculetree stating the loan has a $0 balance. Im February they took another payment of $281 out of my account in error. Ive called numerous times and left 2 voicemails with the issue. All calls during business hours are not being answered and I have not received an answer or call back from them

      Business Response

      Date: 03/05/2025

      Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will reach out to ***** ********. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      ******* *******, Compliance Attorney
      Rausch Sturm LLP
      **************************************************************************************************************
      This communication is from a debt collector.

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Collections claim with company started in 2021. Automatic payments to be made monthly until agreement balance paid ($1,272.54). I have now made 44 payments of $42.24. Company has continued to take payments from my checking account after the agreed balance was paid in full, without my knowledge. They do not provide any information on balance still owed upon taking any payments. Only way is going into your account, viewing all payments and adding each amount and the corresponding date to determine what is paid/owed. I have attempted multiple times for communication using their online tool of "contact form" as well as an email. I had called once and the phone just rang. I have paid them well over the agreed $1,272.54, I want what I am owed in the amount of $593.94

      Business Response

      Date: 02/28/2025

      Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will reach out to ******** *****. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      ******* *******, Compliance Attorney
      Rausch Sturm LLP
      **************************************************************************************************************
      This communication is from a debt collector.

      Customer Answer

      Date: 03/03/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      No contact has been attempted by the company. Their follow up states that they would reach out. I have reached out on my behalf 6 times before this complaint. They 're about to be sued.

      Regards,

      ******** *****

      Business Response

      Date: 03/04/2025

      Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm attempted to reach ******** ***** at the number provided in this complaint; however, there was no answer.The Firm will continue to reach out to ******** *****. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      ******* *******, Compliance Attorney
      Rausch Sturm LLP
      **************************************************************************************************************
      This communication is from a debt collector.

    • Initial Complaint

      Date:02/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to contact ***** Sturm, LP to make a payment toward my debt. I have called and left emails with no answer. I tried to pay online and got a message stating that due to the status of my acct I cannot. I do not want my acct to be late and want to continue to make my payments. My acct is now past due for certain. This is unacceptable.

      Business Response

      Date: 02/24/2025

      Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will reach out to ****** *****. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      ******* *******, Compliance Attorney
      Rausch Sturm LLP
      **************************************************************************************************************
      This communication is from a debt collector.

      Customer Answer

      Date: 02/27/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I was never contacted, and received a process of garnishment today 2/27/25. I have tried to pay my bill several times since December by calling, emailing, and logging onto my account in which my access has been revoked. This is unacceptable. 

      Regards,

      ****** *****

      Business Response

      Date: 03/04/2025

      Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm has spoken to ****** *****.This is a public forum and the Firm will not discuss account details over it,but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      ******* *******, Compliance Attorney
      Rausch Sturm LLP
      *********************************************************
      This communication is from a debt collector.

    • Initial Complaint

      Date:02/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a debt in which I paid in full to Rausch Sturm, however, they also garnished wages resulting in overpayment of $2073.00. On March 19, 2024 I received a letter stating overpayment with a check for the same amount. The check was unsigned by the law firm. I called them multiple times requesting a new check. I sent them pictures of the letter and the unsigned check. I was told to call back and confirm they received the information, but instead I was harassed like I owed them the money. They are keeping $2073 which belongs me and I want my money back.

      Business Response

      Date: 02/26/2025

      Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. We have prepared a specific response which will be delivered to **** ********. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      ******* *******, Compliance Attorney
      Rausch Sturm LLP
      **************************************************************************************************************
      This communication is from a debt collector.

    Rausch Sturm LLP is BBB Accredited.

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