Reviews
This profile includes reviews for Waterstone Mortgage Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 11 Customer Reviews
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Review fromJim C
Date: 03/27/2025
1 starJim C
Date: 03/27/2025
Got my loan in Oct of 2024. Loan was just sold off to another company. All my mortgage payments were paid each month. This is a very shaddy company. Do not go to them for a mortgage. Period. Now I got to go threw the entire process of creating a new account, setting up auto pay once again. Oh and they are very rude pertaining to 1 certain person. DO NOT USE THEM AT ALL.
Waterstone Mortgage Corporation
Date: 04/01/2025
Good Afternoon. We apologize, however, based on the information submitted in this review, we are unable to identify you as a Waterstone Mortgage customer. Please reach out to our Corporate Customer Relations Manager at ************ to provide more details. Thank you.Review fromRuth M
Date: 09/24/2024
1 starRuth M
Date: 09/24/2024
Duration of loan: June 2024-September 20224 My loan was given to Waterstone Mortgage from the local bank manager. This is when everything went downhill for me. My lender/holder of my loan was changed from USDA-R, Equity loan, FHA, Forward Loan company all within 3 months. My closing was delayed 4 times for the same reason which didn't make any sense. I was told by the loan officer that the underwriter decided that they didn't want to recognize the income from a rental property that has been rented for over 18 years. The income from the rental property has been recognized on my taxes except for one year and the underwriter had an issue with that. I told the loan officer that I did not want to have multiple loans and quess what the loan officer attempted to do: Put me in multiple loans. The level of professionalism went from 10 to 1. The loan officer would not respond to my text nor phone calls about my loan or the status of the loan. My experience with Waterstone Mortgage was a huge LOST. My time , money, and ultimately the property. If you want great customer service, trusted professionals, and your loan handled in a timely manner, then do NOT go to Waterstone Mortgage Corporation in **.Waterstone Mortgage Corporation
Date: 09/25/2024
Ms. ********* at Waterstone Mortgage, we take all customer feedback very seriously. Through every transaction, we strive to provide the highest level of communication and the utmost transparency. After a thorough investigation, we've determined that the Loan Originator you worked with went above and beyond to provide you the same communication and transparency that every one of our customers deserve. After receiving your full application and disclosures in August, we worked diligently with our underwriting department and multiple investors to secure financing for you. We are sorry that couldnt happen, however, should circumstances change in the future, we will be happy to work with you again.Review fromPatricia H
Date: 09/19/2024
5 starsAmy is helping my son with his first time home loan and so far the process has been really easy and informative. I am looking forward to making this dream possible for him and I appreciate Amy so much for the guidance and support. Thank you! *****Review fromEric C
Date: 05/22/2024
1 starEric C
Date: 05/22/2024
Painful process and I underwriters seem to be very confused I had to get multiple cashiers checks and was given the run around through the entire process with the underwriters. Chaotic and disorganized process would not recommend.Waterstone Mortgage Corporation
Date: 05/31/2024
****, we are sorry that you feel the process was disorganized and chaotic. We do strive to provide every customer with the most timely, clear, and concise information throughout the transaction. Some transactions can be more challenging than others, especially dealing with multiple agency guidelines and overlays. Our underwriters do their very best to streamline the process for our customers, while focusing on 100% compliance. We appreciate your feedback, and we were very honored to have helped you with your financing.Review fromHeather D
Date: 05/07/2024
1 starHeather D
Date: 05/07/2024
It took over 4 months to close on a straightforward construction loan due to wild incompetence of staff. This delayed construction significantly and then Waterstone layered on considerable financial penalties when we were not done with construction a mere 6 months later. Deceptive rate-lock setup not in favor of borrower/buyer and used in a sneaky way to lock borrower into rigid penalties well under the allotted 12-month construction term. We feel extremely taken advantage of. Even our attorneys contract review prior to signing didnt catch the sneaky ways they built in completely asinine and unrealistically rigid penalties into the construction process. How would you like to have a lender take 4 months to close on your loan and then charge you $4,000 minimum for not being done with construction at month 6 post-closing? And $4,000 is just what well be charged to extend for a single month into month 7 of construction. But that cost repeats each month beyond the 6 months. So if we take 8 months to build, it will be close to $10,000 penalty. We are blown away. Thats the service we are talking about here. Avoid them if you dont want to go bankrupt building a modest house.Waterstone Mortgage Corporation
Date: 05/13/2024
Waterstone Mortgage is pleased to have been able to speak with this consumer at great length to help clarify and analyze the details of the transaction, perception vs cause of delays and the accurately disclosed fees associated with a rate lock extension.Review fromMark K
Date: 02/16/2024
5 starsMark K
Date: 02/16/2024
Mike ***** is 100% the BEST decision I have made. His team helped me through the whole process with my USDA Rural Loan. I was closed and in my new house in less than 2 months. AND.. Mike and his team, after two years, are still supporting me, and still answer questions and give great advise. Bottom line, these people know their jobs, very professional and honest. If I had to do it Again, Id make the same choice.************ ******* *** *****Waterstone Mortgage Corporation
Date: 02/19/2024
Thank you so much for the 5* review, ****! We're so glad to hear your experience with ******************* and his team was fantastic! We will always be here to support you!Review fromLynne C
Date: 12/22/2023
1 starLynne C
Date: 12/22/2023
Fantastic mortgage company and people working there, but beware - they will sell your mortgage before you can even make a payment. They sold mine to a company called ***************** the most incompetent mortgage investor I've ever dealt with. Check out their ratings here on Yelp. Almost all 1 star. Their customer ********************** has disrespected me and won't help me. I've been trying to get my Veteran's tax exemption for months. They keep taking tax funds out of our mortgage that I don't even owe, and I keep emailing them my Tax Exemption certificate but they won't answer my emails. I spend hours on the phone just to talk to them, but their customer ********************** is absolute garbage. No one there cares about us. They are being paid with the interest we pay, but they just couldn't give a c*** What a horrible loan servicing department. I'll never deal with them or Waterstone again. Waterstone told me, quote: "We love our investors." Really?Waterstone Mortgage Corporation
Date: 12/29/2023
Hello Lynne. We are sorry for the challenges you’ve experienced with the new servicer. We remain committed to providing you top notch service and communication, and we’d be happy to help you navigate through whatever issues you may still be having. Please feel free to call our Customer Relations Manager at 262-701-5925. Thank you.Review fromDiana B
Date: 09/23/2023
5 starsDiana B
Date: 09/23/2023
Joey was extremely helpful and very easy to work with. He called every week, made sure everything was understood, sent emails. Easy to connect with and very knowledgeable. He has a great team. I am so blessed to be in my new home and it was an easy process thanks to Joey and his team.Waterstone Mortgage Corporation
Date: 09/25/2023
Thank you for your 5* review, *****! We are so glad you had a wonderful experience with **** and his team! Enjoy your new home!Review fromTod A
Date: 06/05/2023
5 starsTod A
Date: 06/05/2023
For me, this company was about the only shining star in a very difficult transaction. Issues with seller, both agents, and numerous mistakes. Michael who I dealt with was very helpful and patient. Yes, the company is out to make money. I still don't understand some of the policies that govern the mortgage business today. However, in the end, good service from Waterstone.Waterstone Mortgage Corporation
Date: 06/06/2023
Thank you for the 5 Star Review, ***! We're so happy to hear everything went well with your purchase, with the help of ******* and his team. We hope to work with you again in the future!Review fromEmmalee B
Date: 05/16/2023
5 starsEmmalee B
Date: 05/16/2023
Waterstone Mortgage had been recommended to me by several different people when I first moved to **. I contacted Jason **** a year before I was ready to start house hunting. He took time to listen to me and gave me great advice. When I was ready to start looking, I went back to him. My first concern was to understand how much I could borrow. I made three offers before I was successful. Each time, Jason and his team were able to get the paperwork together to make an offer, inspite of the short time frame and being a weekend. The informative material provided by Waterstone was almost overwhelming, however, it was very important to read through and understand. My questions and concerns were addressed quickly and professionally. I was impressed with the service I received. I would use them again and will recommend them to my family and friendsWaterstone Mortgage Corporation
Date: 05/17/2023
Thank you for the 5* review, *******! We really appreciate it! I hope you are loving your new home, it was a pleasure helping you and if you ever need anything in the future, please don't hesitate to ask.
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