Business ProfileforForester Tree Service

I hope you can help us.We hired Forester Tree & Plant Health Care Service to remove a tree from our yard in August 2021. The tree was removed, and an additional smaller tree was cut down (added for an additional charge). The agreement was to include ***** grinding on the ***** from the original tree contracted for (not needed for the tree added).The ***** grinding did not occur the day the trees were cut down. They came back a couple of weeks later (unannounced) when we were out of the house.I wish we had been there to oversee. The grinding was terrible. The wood chips ground up were heavily mixed with dirt and unremoveable. Additionally, there was a portion of the tree bark, about a foot across and 3-4 inches above ground level not ground up at all.I tried calling, left a message. Never got a response. Sent a letter. No response.Finally I sent a letter explaining our evaluation of the work done with a check deducting 10%.. The check was marked payment in full, and it cleared the bank in October 2021.We still have received no contact from Forester ... well, except for a form saying they were going to file a lien.I sent a letter responding to that as well, but no response came.Can you help us? ******* & ***************************** ***************************************************************************** ************