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Business Profile

Fireplaces

The Fireplace Professionals Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fireplaces.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called this company about 3 months ago to get my fireplace repaired. I've been charged about $700 and I still have the same issue. I was told they called the manufacturer for support which the manufacturer ******. I'm being told they will not refund me anything, even though they took it upon themselves to troubleshoot the issue and wound up being wrong. Any attempt to talk to the owner about a refund just goes in circles until I get annoyed and he hangs up because I have an attitude.

    Business Response

    Date: 11/07/2024

    This complaint has been resolved through an agreement with ************************************ has received a refund for the amount of $671.10 - the total amount listed in the complaint.  This refund was received by Mr. ********** on November 1, 2024.  

    Customer Answer

    Date: 11/07/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    WHILE I DID GET MY REFUND, I WAS VERY POORLY BLACKMAILED TO GET IT. I WAS TOLD TO DELETE ALL SOCIAL MEDIA REVIEWS IF I WANTED ANY MONEY BACK. 

    Regards,

    ***** **********

The Fireplace Professionals Inc. is NOT a BBB Accredited Business.

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