Complaints

This profile includes complaints for Blue Frog Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blue Frog Property Management

  126 E Main St Campbellsport, WI 53010-2700

• 

  Blue Frog Property Management

  1511 Oregon St Oshkosh, WI 54902-6919

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am renting a 3 bedroom home with one bathroom. I moved in last March 2024. It has a newer style toilet. In October the utility company left a note on my door saying that there was a water leak. I turned off the water and notified the property management company immediately. The bill came and it was over 1027 dollars for one month. I forwarded the bill to the property management company. Yesterday I received a shut off notice from the utility company and an email saying that the utility company came out twice and that I heard the toilet running so I am solely responsible for the bill. Also it took them four appointments to come out to fix the problem. They canceled the first three appointments. I had to kennel my Corgi for four days instead of just one because they canceled and rescheduled. I want them to pay 900 dollars of the utility bill.

  Business Response

  Date: 11/22/2024

  See attached response

• Initial Complaint

  Date:05/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had previously filed a complaint about being charged more for rent than what I had agreed to. This was fixed. And I had filed through here due to retaliation and being evicted if I sent the complaint to the company as the dealings with this company have been shady enough. I am now receiving (every month since) random charges put into my rent. The most recent looks like a rentals insurance charge. This wouldnt be an issue however I have never had rentals insurance the entire time of living at my residence, and furthermore had no knowledge of them requiring or adding it to my account. The charge isnt a lot but the issue is this is repeatedly happening since the first complaint I filed and theres no explanation for what these charges pertain to. If they want me to have renters insurance Id feel better by going through my insurance company and providing the proof of this however I have no knowledge or indication of why this company keeps adding random charges.

  Business Response

  Date: 05/30/2024

  See above attached response to #********

  Blue Frog Property Managment recently partnered and rolled out a Property Damage Liability Waiver coverage program. Our new tenants are automatically enrolled in this program for $14/month unless they submit proof of renters insurance to waive that coverage.  At renewal, we will be enrolling existing tenants in this program as well. We were made aware that some of our month to month tenants were automatically being enrolled in the program, even though they were technically not in the renewal process in this case.  Therefore, the tenant has received the $14 credit in their ledger. All month-to-month tenants will be informed of this program prior to their renewal offer coming up and will be enrolled at that time, along with the option to waive the coverage if there is existing renters insurance in place.

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally I was sent a lease offer for one year at $810 a month, a month to month lease at $860 or give a 60 notice to move out. Originally I thought I had opted for a year lease at $810 a month but they had retracted their lease after I filed a complaint for harassment involving my neighbor. When they retracted the lease they sent me a new offer and in this offer letter it states any and all previous lease offers are to be disregarded. The new lease offer was for a month to month at $825 or a 60 day move out notice. It states that no action was needed it would rollover to a month to month offer at $825 i confirmed this over the phone as well making sure no signature was needed for this option. Looking back at my emails I noticed I apparently opted for the month to month on the original lease offer at $860 however I was meaning to do the 1 year option at $810. Well at that point I figured the original offer was taken out of the picture because in the most recent email it said to forget the previous offer and the new lease offer was my only other option. Moving forward the beginning of the month I was charged $860 for the month to month option, after calling and asking them to send me my current lease I was sent the same lease offer that was supposed to be retracted. I was hesistant to call again asking why it was retracted then put into place when I had an email stating rent amount would be $825 because I am worried about having a retaliation take place and risk being evicted. I paid my rent for the $860 but was sent 2 different offers where I was under the impression the first one was taken back. The original offer was retracted due to me filing a complaint so eviction is what I was worried about because of my previous experience with filing a complaint. If you notice my second offer for $825 was sent AFTER the date of the first offer which also stated it rescinded any other previous offers.

  Business Response

  Date: 04/11/2024

  Please see attached response.

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in my last house for 7.5/8 years and unfortunately the original owner sold the property in 2021 & Bluefrog ended up managing the property for the new owner. I NEVER had any issues in the property until they started running it. They replaced our bathtub as it was leaking into the downstairs and they never came back to seal it which resulted in BLACK MOLD growing for MONTHS causing my children 9,5,&2 to constantly get sick. Even though I was reporting this for 3/4 months. Then we went this past winter (2023) without HEAT! They knew we needed a new furnace but instead kept sending a company out to clean a part. It was below freezing outside and our house was ***** degrees! We were using our oven to keep our home warm!! I never signed a lease with them, we followed my original lease, so I thought! Until I realized they were adding additional late fees, werent processing payments causing more late fees! Well fast forward to January 2024 I gave my proper notice to vacate and moved out 01/31/24 but per my lease I had to pay for the month of February so I did! They refused to do a walk thru inspection with me when I left. They waited until March 20th to try an keep my security deposit AND a RENT CREDIT of over a full months rent ($1020) claiming I didnt clean and left items but I have pictures and videos of how I left the apartment.

  Business Response

  Date: 04/01/2024

  
  
  *********************************************************
  ************ bluefrogpm.com
  March 28, 2024
  **************
  Better Business Bureau
  *****************************************************
  RE: File ******** *********************************
  Good morning,
  Attached is the response from Blue Frog Property Management.
  If you have further questions or need further information, please feel free to contact me.
  Thank you,
  *******************************
  *******************************
  Legal Analyst
  Blue Frog Property Management, LLC
  ************ ext 106
  **********************
  
  
  
  
  
  TENANT STATEMENT 1:
  I never had any issues in the property until they [Blue Frog] started running it.
  
  BLUE FROG RESPONSE 1:
  It is questionable that the tenant claims she never had any issues in the property until they [Blue Frog] started running it..
  FACTS:
  Tenant states she resided in the unit for eight (8) years.
  
  
  Of those eight (8) years, Blue Frog managed the property for the last two (2) years that tenant resided there.
  
  
  Tenant claims she never had any issues in the first six (6) years of tenancy; however, the tenant insinuates that within the last two (2) years of tenancy, there were suddenly maintenance issues and those issues were allegedly by the fault of the property manager?
  
  
  There were thirty-six (36) maintenance tasks that were completed between 5/2/22 and 1/4/24 by Blue Frog for this unit. Below are a few examples of those tasks.
  Screen door broken
  Water heater not hot
  Garage door broken
  No power
  Pipes leaking
  Toilet issue
  Kitchen sink clogged
  Bath tub doesnt drain
  Bath tub leaking
  Basement railing
  Bathroom sink doesnt drain
  Furnace isnt working
  
  
  It seems unfathomable that the maintenance issues above had suddenly occurred the exact same time that Blue Frog took over management and had nothing to do with the tenant use of the unit for six (6) years prior.
  
  Water heaters break over time. The life span of a water heater is 8 to 12 years.
  Furnaces break over time. The life span of a furnace is 15 to 20 years.
  Pipes start to leak after years and years of water running through them.
  Sinks clog, toilets clog and bathtubs dont drain over time, due to wear and tear.
  Garage doors break. Circuit breakers pop. Handrails crack.
  
  
  TENANT STATEMENT 2:
  They [Blue Frog] replaced our bathtub and they never came back to seal it which resulted in black mold growing for months.
  
  BLUE FROG RESPONSE 2:
  The tenant statement is false.
  FACTS:
  In May of 2023, Blue Frog removed the old bathtub and installed a new one.
  Along with installation of the tub, new drywall was also installed.
  Drywall installation includes mudding the seams. That mudding needs ample time to dry.
  After that mud dries, it is then sealed and painted. Below is a picture after the mudding.
  
  The tenant alleges that they never came back to seal it
  However, in an email directly from the tenant as shown below, the tenant states in her own words that the tech has been back 3 times which disproves the tenants allegation that they never came back.
  
  
  In addition, an interim inspection was also done in the unit by Blue Frog in October 2023. In order to maintain the privacy of the tenants, very few photos are taken during interim inspections. One picture of the bathtub was taken during the October interim inspection, and there is no apparent black mold in the picture from October 2023.
  
  After a tenant vacates, Blue Frog conducts a date and time stamped move out inspection of the unit. Pictures that were taken in the bathroom during the move out inspection on March 11, 2024, show no signs of black mold. See below.
  These same pictures can be viewed in the date/time stamped move out inspection that is attached to this response.
  
  
  
  
  
  
  TENANT STATEMENT 3:
  We went this past winter without heat.
  
  BLUE FROG RESPONSE 3:
  The furnace issue was resolved.
  FACTS:
  On 11/27/23 11:28 am the tenant submitted a maintenance task stating they were gone for the weekend and upon their return they notice the heat was not working.
  
  
  On 11/27/23 at 1:40 pm, Blue Frog contacted the **** vendor and gave them the tenant contact information to set up a time to assess.
  
  
  On 11/29/23 at 10:43, the vendor called Blue Frog to verify completion.
  
  
  On 12/11/23 at 3:31 pm, tenant called and said the furnace had been working up until now.
  
  
  On 12/12/23 at 11:44 am Blue Frog contacted the vendor. Vendor stated they were in touch with the tenant.
  
  
  On 12/18/23 tenant stated heat not working.  At 6:00 pm **** vendor was contacted.
  
  
  On 1/2/24 tenant stated heat not working. Blue Frog called vendor and provided tenants with space heaters as the vendor advised a new furnace was necessary.
  
  
  On 1/5/24 the property owner approved installation of a brand-new furnace. Vendor ordered the furnace.
  
  
  On 1/25/24, installation of the furnace was completed.
  
  
  TENANT STATEMENT 3:
  They [Blue Frog] knew we needed a new furnace but instead kept sending a company out to clean a part.
  
  BLUE FROG RESPONSE 3:
  The tenants statement is false
  FACTS:
  Blue Frog works with third-party **** companies when there are issues with heat.
  This is done so the assessment and repairs are conducted by a professional right from the start of the issue.
  The professionals also have direct, fast, access to parts that *** be needed.
  Tenant claims that Blue Frog knew we needed a new furnace. That statement is completely false.
  Blue Frog relies on the opinion and recommendation of the **** professionals.
  It appears from the work logs that the professionals did what they thought best from the beginning, and then recommended a new furnace to be installed.
  The professionals ordered and installed the new furnace, not Blue Frog.
  
  
  TENANT STATEMENT 4:
  I never signed a lease with them [Blue Frog].
  
  BLUE FROG RESPONSE 4:
  The tenants statement is correct.
  FACTS:
  Rent payments for this unit were paid directly by ********* Housing and/or the **** state funding.
  The tenant had the existing lease on file with ********* Housing. Because ********* Housing paid 100% of the tenants rent, the lease they had on file was left intact, rather than disrupting payments by having to complete new paperwork and documentation.
  
  
  TENANT STATEMENT 5:
  I realized they were adding additional late fees, werent processing payments causing more late fees.
  
  BLUE FROG RESPONSE 5:
  The tenants statement is false.
  FACTS:
  One late fee was charged to the tenant account on 10/7/24. This was done automatically by our system.
  The tenant brought to our attention that her lease states the fee is $30 for late fees; not $75.
  The late fee was changed from $75 to $30.
  **** paid $75 on behalf of the tenant; therefore, the tenant benefitted $45 credit on her ledger.
  
  
  
  TENANT STATEMENT 6:
  January 2024,I gave my proper notice to vacate and moved out 1/31/24, but per my lease I had to pay for the month of February, so I did.
  
  BLUE FROG RESPONSE 6:
  The tenants statement is false.
  FACTS:
  The tenant did not give proper notice to vacate
  The tenant completed the move out form via Blue Frogs website. The tenant completed this form on Friday 1/26/24 at 1:54 pm stating she would be vacating on 1/31/24.
  The tenants lease does not give specific information regarding a notice to vacate; therefore, ********* Law applies, and 28 days notice is required.
  Per ********* State Statute, a notice to vacate takes effect on the next date that the rent payment is due. That applies to both the tenant and the landlord. Therefore, in this instance, the notice to vacate took effect on 2/1/24.
  Therefore, the tenant was responsible for rent and utilities for twenty-eight (28) days from the date of 2/1/24.
  
  
  TENANT STATEMENT 7:
  per my lease I had to pay for the month of February, so I did.
  
  BLUE FROG RESPONSE 7:
  The tenants statement is false.
  FACTS:
  The tenant insinuates that she paid for her February rent.
  That statement is false.
  ********* Housing paid February rent on behalf of the tenant.
  Excerpt from ********* Housing below:
  
  
  
  TENANT STATEMENT 8:
  They [Blue Frog] refused to do a walk thru inspection with me when I left.
  
  BLUE FROG RESPONSE 8:
  The tenants statement is correct.
  FACTS:
  Blue Frog does not have the staff to conduct maintenance tasks, emergency tasks and also do walk throughs with each tenant who vacates.
  Blue Frog technicians conduct date and time stamped move out inspections with pictures for each unit when a tenant vacates as their schedules allow.
  
  
  TENANT STATEMENT 9:
  They [Blue Frog] waited until March 20th to try an keep my security deposit .
  
  BLUE FROG RESPONSE 9:
  The tenants statement is false.
  FACTS:
  The tenant was responsible for the unit until February 28, 2024.
  Pursuant to ********* Statute, the Landlord has twenty-one (21) days to send a Security Deposit Transmittal to the tenants last known address.
  The Security Deposit Transmittal for this tenant was postmarked on March 19, 2024 and was mailed to her current mailing address.
  
  
  
  TENANT STATEMENT 9:
  .to try an keep my security deposit AND a RENT CREDIT of over a full months rent ($1,020).
  
  BLUE FROG RESPONSE 9:
  The tenants statement is false.
  FACTS:
  Blue Frog did not try to keep any security deposit nor a rent credit from the tenant.
  The credit of $1,020 on the tenant ledger does not belong to the tenant.
  That credit of $1,020 was a result of both **** and ********* Housing paying rent on behalf of the tenant.
  That credit of $1,020 is the property of ****.
  
  
  TENANT STATEMENT 10:
  .claiming I didnt clean and left items but I have pictures and videos of how I left the apartment.
  
  BLUE FROG RESPONSE 10:
  The tenants statement is correct. She did not clean and she did leave items in the unit.
  FACTS:
  The tenant left the unit filthy.
  The tenant left trash and personal property items throughout the unit.
  Blue Frog has a date/time stamped move out inspection with pictures which will be attached to this response.
  Below are a few pictures from the move out inspection to provide proof of the filth, trash and property left behind above and beyond normal wear and tear.
  
  
  
  
  
  
  
  
  
  
  
  
  
  SUMMARY:
  The accusations contained in this complaint are inaccurate.
  

• Initial Complaint

  Date:06/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue Frog wrongfully withheld monies from our security deposit claiming damage beyond what is normal wear and tear. They claimed to have prepped, patched and painted all walls in the home. This claim is totally false. My husband took great care to patch holes from hanging a few pictures. That is the ONLY thing we did to the walls - we hung 5 pictures at most and the tiny holes were repaired. My husband painted over the small hole patches with matching paint that was left in the basement by previous tenant. He took very detailed videos of every room in the house to document the cleaning and repairs we had done, leaving the house in immaculate condition. We will happily share the videos to anyone that wants to see them. However, the video was too big to upload on this site. Blue Frog intentionally falsified damages so as to keep part of our security deposit and our feeling is they routinely do this. They stand to make a lot of money on tenants who dont dispute their false claims. We wanted to bring this to light in hopes of having our wrongfully withheld deposit returned and also for them to stop this dishonest practice.

  Business Response

  Date: 06/28/2023

  Blue Frog will refund $212.50.

  The total refund would then be $1,737.91 of the $1,875.

  The $137.09 was retained and paid the the water utility for the past due amount. 

  Please confirm that the mailing address is 

  *******
  ******************************************************************

  Thank you,

  ******
  Legal Analyst
  Blue Frog Property Management
  ********************
  **********************

  Customer Answer

  Date: 06/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:09/05/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've been trying to get blue frog to do something about our floor for 2 months. it smells awful its atleast 40 years old and its getting destroyed the more its walked on and vacuumed because its so old and worn down and gross. over a message they said they wont redo the flooring even though the woman at the blue frog building said they would. as well as saying and us seeing them just replacing all the floors in other units in the ******** street apartments(the ones we live in) anyways because the floors are so gross. so weve been trying to contact them about doing SOMETHING about the floor anything and they wont. theres HUGE rips in 2 different spots (shown in pictures) and proof of my messages to them and them just ignoring me for weeks on end. I called and asked if we could ATLEAST transfer to a different property they own since they wont fix this one and they said no about that as well without finishing the lease in this unit so then i ask them if they will replace the floor in this unit then and she told me shed let them know after i was ignored for weeks. so basically, they wont fix the floor, they raised our rent $100 and we cant move without finishing the lease out in this unit. we are trapped essentially in an apartment thats falling apart and they wont help. I even sent them a message begging pleading for them to please replace the floor because its so bad and getting worse even said wed move our own stuff out of the way for them to do it just to get ignored again and they closed out the request and said it was finished but they didnt even do ANYTHING. I dont know what to do anymore at this point. they wont respond or do anything. ive sent 3 different emails and sent MANY messages on property meld to them just to get ignored which i have in pictures as well. please help