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          Find a Location

          Mason Companies, Inc. has 13 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Mason Companies, Inc.

              1251 1st Ave Chippewa Falls, WI 54774-9998

            • Mason Companies, Inc.

              PO Box 77001 Madison, WI 53707-7001

            • Mason Companies, Inc.

              425 Well Street Suite 100 Chippewa Falls, WI 54774

            • Mason Companies, Inc.

              1313 1St Avenue Chippewa Falls, WI 54774

            • Mason Companies, Inc.

              P.O. Box 8959 Madison, WI 53708

            Business ProfileMason Companies, Inc.

            Catalog Shopping
            Multi Location Business

            Current Alerts For This Business

            Advertising Review:
            In June 2001, the BBB Ad Review Department contacted this company regarding its advertised "lifetime guarantee". The Bureau asked that the company clarify this advertisement to clearly and prominently disclose the "lifetime" to which the representation refers. The company responded to the Bureau and agreed to review and modify this advertisement, and any similar representations, to include this disclosure.

            Additional business information

            Additional Info:

            According to information supplied by the company, Maryland Square is a wholly owned subsidiary of Mason Companies Inc., 1251 First Ave., Chippewa Falls, Wisconsin which began business in 1904. Mr. Daniel J. Hunt is the President and CEO. In October 2009, Mason Companies, Inc dissolved the E.T. Wright entity.

            Mason Companies, Inc. includes the following brands: Massey's, Mason Easy Pay, K. Jordan, Fifth & Glam, Figi's Gallery, Maryland Square, and B. A. Mason.

            See all additional business information

            Contact Information

            1251 1st Ave

            Chippewa Falls, WI 54774-9998

            Get Directions
            Visit Website
            (715) 723-1871

            Customer Reviews

            1/5

            Average of 21 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            253 complaints closed in last 3 years

            45 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 119

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers mail order sales of women and men's shoes and apparel.

            Business Details

            This is a multi-location business.

            Find a Location

            Mason Companies, Inc. has 13 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Mason Companies, Inc.

                1251 1st Ave Chippewa Falls, WI 54774-9998

              • Mason Companies, Inc.

                PO Box 77001 Madison, WI 53707-7001

              • Mason Companies, Inc.

                425 Well Street Suite 100 Chippewa Falls, WI 54774

              • Mason Companies, Inc.

                1313 1St Avenue Chippewa Falls, WI 54774

              • Mason Companies, Inc.

                P.O. Box 8959 Madison, WI 53708

              Location of This Business
              1251 1st Ave, Chippewa Falls, WI 54774-9998
              BBB File Opened:
              1/1/1950
              Years in Business:
              119
              Business Started:
              11/1/1904
              Business Started Locally:
              11/1/1904
              Business Incorporated:
              11/15/1906
              Type of Entity:
              Corporation
              Alternate Business Name
              • BA Mason
              • Birchland Market
              • ShoeMall
              • Stoneberry
              • Masseys
              • K. Jordan
              • Maryland Square
              • Auditions
              • Mason Easy-Pay
              • Maryland Square
              • Auditions
              • Mason Shoe Comfort Footwear
              • Shoemall.com
              • Mason Direct
              Business Management
              • Contact Center, Customer Service Representative
              Contact Information

              Principal

              • Contact Center, Customer Service Representative

              Customer Contact

              • Contact Center, Customer Service Representative
              Additional Contact Information

              Fax Numbers

              • (800) 446-2329
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              253 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/13/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I purchased a DeWalt 140W Power Inverter on June 28th. On July 4th 8:30 AM I called Stoneberry to ask if they could credit shipping since just after I placed order, they started offering free shipping. Person I spoke with didn't see an issue with that and would note the account. I checked account yesterday 7/12/24 and shipping had not been credited. I called Stoneberry at 7:08 PM and was on hold for 20 min waiting for an answer. I finally gave up. I wanted to find out why there was no credit for shipping as promised. I decided to ship entire product at my expense by **** early today back to **********. I am asking for a complete refund on my order because of poor customer relations by **********!
              Read More
              Read 252 More Complaints

              Customer Reviews

              21 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Stacey B

              07/22/2024

              I purchased a pair of shoes in May 2024. The shoes did not fit, the very next day I took them to Fex Ex to ship them back to Mason Easy pay, well I recieved a bill for $32.82 for shipping them back to their company. So then I decide to pay for that shipping sticker (for my credit rating) Fast forward to today 7/22/2024 I get my mail out the mailbox to find another bill from this company. Im just baffled as to why i purchased a $60.00 pair of shoes then have to pay $32.85 to return them back to their company. This is pure extortion

              Mason Companies, Inc. Response

              07/25/2024

              We have reviewed your complaint. Per the Terms and Conditions, you agreed to when placing the order, the original shipping and handling are non-refundable. If you have any further questions or concerns, please contact us at **************.
              Read 20 More Customer Reviews

              Local BBB

              BBB Serving Wisconsin

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.