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Business Profile

Office Supplies

OfficeSupply.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Supplies.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for an item last year. I brought 6 items for use during a project during the year. When using the items, I realized some of the numbers were missing from the large sticker packet. I sent an email to customer service, I received no help. Today, I used the packet again and decided to escalate because of the limited items in the packet, I cant use or create words because of the missing items. I also called prior to the email and was advised thee was nothing I could do

    Business Response

    Date: 04/04/2025

    Thank you for reaching out.  
    This order was placed on 5/29/24, unfortunately it is past the time frame that we are able to assist with this order.  

    As stated in our returns policy:  Most purchases can be returned within 30 days of original date of delivery.

    If your items are damaged, defective or incomplete, a request for a return or refund must be made within 3 business days of the original date of receipt.

    ******************************************

  • Initial Complaint

    Date:03/18/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to formally file a complaint regarding the unsatisfactory service I received from OfficeSupply.com, specifically from an employee named *********. I had an issue with the delivery of my recent order, and despite providing clear evidence and trying to resolve the matter, I was met with unhelpful and rude customer ************ are the details of the situation:My package was delivered to the wrong door. I base my "office" (I run a cleaning company) in an apartment complex with upstairs and downstairs units. The delivery driver left the package at the wrong unit, and I have proof of this from our Ring doorbell camera. The delivery address I provided was accurate, but the driver either failed to verify the correct unit or did not make any effort to confirm where the package should be placed.The confusion arises because we have upstairs units, but our addresses do not specify upstairs or A. The * units have * on their front doors, which would clearly distinguish them from other units. This should have been taken into consideration by the delivery driver.When I contacted OfficeSupply.com to address the issue, I spoke with *********, who was not only unhelpful but also rude in her response. Despite explaining the situation and providing the proof from my Ring camera, ********* did not show any empathy or willingness to assist in resolving the matter.Due to this experience, I am requesting a refund for my purchase. Additionally, I would like to express my frustration with the lack of professionalism and customer service I received, which has led me to decide that I will no longer be shopping with OfficeSupply.com for my cleaning business needs.I hope you will take this complaint seriously and assist me in ensuring that others do not face the same difficulties.

    Business Response

    Date: 03/24/2025

    Thank you for reaching out to us.  I apologize for the inconvenience this has caused you, I have issued a full refund for your order.  Please see invoice attached. 

    Thank you

    Customer Answer

    Date: 03/25/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* ******

  • Initial Complaint

    Date:01/20/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    OfficeSupply.com Order #*******, January 13th, 2025 **** 1Z0966F20329642387 I placed the order on Jan 13th, Monday, because the company's website said that my order would be delivered on Thursday, Jan 16th, Thursday. Today is Jan 20th, and if you check the *** link the shipping label has been created but they still have not yet shipped my order. I have asked to cancel the order and refund my money. The company said that they have to wait. MY desired resolution is REFUND without having to wait any extra time.*******************************************************

    Business Response

    Date: 01/20/2025

    A full refund has been issued for the missing order. 

    Customer Answer

    Date: 01/20/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** Zhanabekova

  • Initial Complaint

    Date:10/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent a well used chair. Claims it is new. Trying to get me to keep it for 50 off and will not provide a return label. Going to have to register their payment as fraud.

    Business Response

    Date: 10/15/2024

    A return label was provided to the customer on 10/10/24 with an email indicating: 
    Hello, I apologize that you received a damaged or defective product. Please find attached the label to return the affected product(s). The label will be valid for 10 business days, so please print it as soon as possible. Once the package is returned, a full refund will be processed. You will receive a full refund of $269.23. There are no fees associated with returning damaged product as it was of no fault of your own. Once refunded, you will receive an updated invoice reflecting this amount.

    Customer Answer

    Date: 10/15/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 22405161, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    UPS would not take the box that was delivered in the exact same condition. Providing phots in the email. It will at least requirea  roll of packing tape, which I do not own and expect to be re-imbursed.

    Regards,

    Blaine North

    Business Response

    Date: 10/16/2024

    Unfortunately the box will need to be in shippable condition and may  need some tape to keep it together.

  • Initial Complaint

    Date:09/26/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a file cabinet from the business on Tuesday 9/24/2024. I accidentally purchased the incorrect color. The item had not shipped yet. I contact customer service but they refused to switch the color for me. They stated I would have to wait to receive it to be able to return the item. I received the item today so requested to send the item back. I waited for an email, which just came to me. It states... I am responsible for the cost of shipping the file cabinet back to the company. I checked the rates with *********** and ****. It would cost $80 or more to send the file cabinet back to the company and the file cabinet alone was $120. The company does not provide a return shipping label or pay for the item to be returned. They never stated I would be responsible for providing the shipping costs. I ordered the correct color. So now I have two of the same item, yet one I can't afford to send back to the company.

    Business Response

    Date: 09/27/2024

    Thank you for your feedback. 

    I apologize the order was processed before you were able to make changes to the order.  I have attached a prepaid label to return the cabinet back to us at no cost to you. 

     

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of purchase: May 20, 2024 ODFN6994240 Product No. Modern Comfort Verismo Bonded Leather High-Back Executive Chair, ************* BIFMA ********* Purchased this chair, after less than 30 days of use, pins or staples started popping up through arm rest. Unable to use do to a hazard. We wanted chair replaced or atleast a new armrest. Company refused to do either. Said it was not within their 30 day window. Gave us manufacture number to call. Manufacture does not answer calls. Left numerous messages. I would like a new chair or new arm rest replaced. This is terrible business practice.

    Business Response

    Date: 06/26/2024

    The customer reached out on 6/3 , we informed ******** to reach out to the manufacturer for assistance, we then heard back on 6/11 asking for the manufacturer contact information.  We told ******** to contact us if the manufacturer was unable to assist.  We have not heard back from the customer in regards to this issue.  We will be reaching out to the customer directly to assist with this matter. 

    Customer Answer

    Date: 06/26/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I have tried to contact Office Supply.com back and all I get is a message stating they are closed for a company party and then I get disconnected. Perhaps, they need to check their recordings. They also told me prior to contacting the manufacture that there is nothing they can do to assist me so I disagree with their response.

    Regards,

    *****************************

    Business Response

    Date: 07/02/2024

    We have provided a return label for the customer to return the product back to us so we can process a replacement chair to be shipped out. 

  • Initial Complaint

    Date:02/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased six chairs. i only received the seat and back. no hardware. I called and asked where it was and they said the hardware was no longer in stock. I said I wanted to return these. When I purchased I clicked on the arm and leg type I wanted I did not get an error or a note saying that it was no longer available (would not have made the purchase had I known. They sent me the return information and it would cost $220.**. that is $40 more than the purchase price. They knowingly sent me an incomplete product. When I called they made no attempt to correct my issue or offer a work around.

    Business Response

    Date: 02/07/2024

    Thank you for your email.  

    I apologize for the inconvenience, return labels are being sent to you to return the products back to us at no cost to you.   Once the items are returned we will process a full refund back to the original method of payment. 

     


  • Initial Complaint

    Date:01/31/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 8, ****: Ordered photo album clearly and in large print labeled 12 x 12". Order number 5770505-01. "We R Classic Leather ****** Album 12"X12". In the description of the product, "12 x 12" was mentioned 3 times. I paid $26.06 + $2.48 tax + $8.99 shipping, totaled $37.54. Item deliverd measured ****" x ****". I contacted the company and was informed that under product specifications (in small print, not in product description),the exact measurements were stated. I sent photos of their product descriptions, clearing showing 12 x 12 inches, to no avail. The company does not pay shipping for returns. My return shippping costs wer $20.05, the refund sent to me (through Pay Pal on January 31, ****) did not include their costs to ship to me, for which I was charged $8.99. I am out of pocket $29.04. My complaint can be summed up this way: they sent me the wrong item, an album larger than the one I ordered, per their clearly stated product description. I am only requesting my out of pocket loss of $29.04 as they sent me the wrong product. I tried to upload photos, the BBB site said they were too big. I can send photos by another method if desired.

    Business Response

    Date: 02/08/2024

    This order has been refund in full including the shipping.  See the attached invoice 

    Customer Answer

    Date: 02/08/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I received a partial refund of the original shipping costs incurred when I ordeedr the product in the amount of  $8.99.  Office Supply sent me an incorrect product, not the one pictured on their website. I ordered a 12 x 12 inch album, the one sent measured just under 13 x15 inches. See original complaint for exact size. As a result of this incorrect product sent, I incurred $20.05 for return shipping.  I would like an additional refund of $20.05 to resolve this matter.

     [Please type your response here.]

    Regards,

    ***************

    Business Response

    Date: 02/09/2024

    Thank you for your response.  

    The product you ordered does show in the description and product specifications the size of the binder.  The pages/sleeves are 12 x 12 as indicated in the description.  I have attached a copy of the product description  We understand the confusion, therefore we have issued a full refund for the product and the original shipping on the order.  

  • Initial Complaint

    Date:12/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I places an order with Office Supply.com. One of the Items I ordered arrived damaged. I sent them an email as instructed. No response has ever been received. I filled out the contact form on their website. I have a damaged calendar and they have not responded. Order #*******. I should have read their business reviews before I ordered from them.

    Business Response

    Date: 12/21/2023

    I apologize you did not receive a response, I do not see any emails in our system from you.  
    I apologize the item was damaged, please advise if you would like a ****** or a refund for the damaged calendar? 

    A member of our returns team will be reaching out to you directly to assist with your order.  

    Customer Answer

    Date: 12/21/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Please Issue the refund.

    Regards,

    ***************************

  • Initial Complaint

    Date:12/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09/06/2023 and 09/07/2023 I subscribed to 333x "Crayola Washable Watercolors, 16 Assorted Colors, Palette Tray". At the time of subscribing I was charged $2.86/unit plus given a discount for subscribing. This was not a special sale at $2.86. This subscription renewed on 12/06/2023 and 12/07/2023 to $4.86/unit. This change is well over 20%. Additionally, only one email was sent to remind me of the subscription allowing me 1 day to cancel it. I've gone ahead and opened a return, but they are expecting me to pay the return shipping.

    Business Response

    Date: 12/11/2023

    The Products on OfficeSupply.com are subject to sitewide price changes. The credit card charges reflect the prices when the Subscription order is placed. Three business days prior to your Subscription being processed, you will receive an email notifying you of your upcoming Subscription. At the point, the prices for the products will be locked and you will receive that price as indicated.

    You are able to make changes to the Subscription up to midnight the night before the "Next Shipping Date".

    Please see the link below for the Subscription information page: 
    ****************************************************************

OfficeSupply.com is NOT a BBB Accredited Business.

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