Complaints

This profile includes complaints for Johnson Health Tech North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Johnson Health Tech North America, Inc.

  1600 Landmark Dr Cottage Grove, WI 53527-8967

• 

  Bowflex Inc

  17750 SE 6th Way Vancouver, WA 98683

• 

  Bowflex Inc

  17750 SE 6th Way Vancouver, WA 98683

• 

  Bowflex Inc

  17750 SE 6th Way Vancouver, WA 98683

• 

  Bowflex Inc

  17750 SE 6th Way Vancouver, WA 98683

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Johnson Health Tech owes me a full refund of $1,228.36 for a treadmill that was never delivered. I have contacted customer service numerous times beginning 02/26/25. I did not get a response until 03/13/25. On 03/14/25 I received an email stating, "We have started the refund process for you. Refunds are typically processed to your original payment method within 14 business days." On 03/19/25 I received an email stating, "there is a dispute that is holding back the refund" and asking me to cancel the dispute because it was "blocking" the refund process. I have come to learn that this is absolutely false and the refund can be sent regardless of wether a charge is disputed with the credit card company. On 04/08/25 I received an email that stated, "I have reached out to my billing department to reprocess your refund and they have advised that at this time your financial institution will need to release the money to you. Refund attempt on 3/19/25 RA Number EH00113989 the block has not been lifted." I have spoken with my credit card company many times about this matter. There is and never has been a "block" to any refund and no "attempt" has been made to refund my money. On 04/09/25, I asked for the phone number for the accounting team so I could speak with them directly to try to sort this out. I received an email response the following day from a supervisor of customer experience that stated, "I have connected with our Accounting Team, who confirmed that our organization accepted the reversal for your disputed charge today, 04/10/25. I inquired about the date to expect funds in your account, and it was shared that your dispute funds generally take a week after we get confirmation from your bank that they have received our acceptance." I'm not even sure what exactly that means but I have still not received my refund. This has been an unnecessarily complicated and drawn out process and I sincerely hope to have it resolved soon.

  Business Response

  Date: 04/21/2025

  Thank you for bringing this matter to our attention. We appreciate customer feedback and regret any frustration ****** ***** has experienced. Customer concerns are a priority, and we are committed to providing prompt resolutions.
  
  We have reviewed Mrs. ******* complaint filed under case #********* We have acted on this matter as we have completed processing Mrs. ******* refund on our end. Mrs. ***** will need to allow at least 5-7 business days for this change to reflect on her account. We will also be sending this confirmation via written communication to Mrs. ****** As we have addressed the issue in full, we now consider this matter resolved on our end.
  
  Thank you for the opportunity to address this concern.
  
  ******* W. *****
  Consumer Experience/Resolutions Lead
  Johnson Health Tech.
  
  

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a treadmill from Dicks sporting goods. Within 3 weeks of my having my treadmill it starting making loud noises. I called 800 number for Horizon. I spoke with ******* I sent over emails of videos in which she said she would submit and get back to me. Weeks went by I sent numerous email and no response. I finally receive an email and responded back only to wait to hear back from now an ***** who is again asking for files. I respond and still waiting to hear back. In the mean time I have called the company and they tell me that it takes time to hear back from someone. I finally decide after almost2.5 months that I will try calling again. I speak to a man who says I do not have a case open and that he can walk me through oping up the engine of the treadmill with a screwdriver to see if we can fix it. The product stopped working within 3 weeks and they have been giving me the run around. I have used my treadmill 5 times. I am not told I need to fix my own treadmill. The customer service is horrible. The company is a scam. I am beyond upset. I have a brand new broken treadmill that was probably not put together properly when they arrived and basically they are telling me I am screwed. Please help me rectify my issue. It doesn't seem fair that they can give their customer the run around like this. They have videos of the issues that I have emailed over multiple times.

  Business Response

  Date: 04/21/2025

  Thank you for bringing this matter to our attention. We appreciate customer feedback and regret any frustration ******* ******* has experienced. Customer concerns are a priority, and we are committed to providing prompt resolutions.
  
  We have reviewed Mrs. ********* complaint filed under case # ********. We have taken action on this matter as we've transferred Mrs. ********* case over to our warranty department as they are more equipped to resolve the issues Mrs. ******* has experienced with her product. We've been in contact with the team resolving Mrs. ********* claim and have been informed of the provided resolution. Parts have been ordered and a repair service in attached. As we have addressed the issue in full, we now consider this matter resolved on our end.
  
  Thank you for the opportunity to address this concern.
  
  ******* W. *****
  Consumer Experience/Resolutions Lead
  Johnson Health Tech.
  
  

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a Bowflex Max ***** 16 which is under warranty. This Bowflex M16 stopped working proper intensity levels (1-20) and screen gives out on on an off July 2024 . I spoke with Johnson Health Tech and they told me they would ship parts which would arrive sometime in the fall 2024. However to this date, I have note received any parts. Every month I email them I get the same response that follows that they will ship the next month but I never receive the replacement parts the following month as stated. My warranty repair will soon run out. If they cannot. send me the parts they should be able to exchange it for me as this is a machine they sell on their website. This was the email that was sent to me April 10, 2025. I will keep documenting and begin to document with BBB to see if this matter is resolved. Thanks ******* J. ****** Per Johnson Health Tech Associate on April 10, 2025 I am happy to check on the status of your order! Sadly, it appears that the part/parts is not yet in stock. We anticipate this part to be back in stock on 5/6/2025. Once available it will ship within two business days. We understand the frustration with the delay in getting a replacement part. We apologize as this is not a normal instance for us. Due to our recent acquisition by Johnson Health, we are diligently working to rebuild our parts inventory. Once shipped, you will receive a tracking number via email. If there is anything else we can help you with, please do not hesitate to reach out at the number or email provided below, as we are always happy to help!

  Business Response

  Date: 04/18/2025

  Thank you for bringing this matter to our attention. We appreciate customer feedback and regret any frustration ******* ****** has experienced. Customer concerns are a priority, and we are committed to providing prompt resolutions.
  
  We have reviewed Mr. ******** complaint filed under case #********. We have acted on this matter as we've facilitated contact between Mr. ****** and our warranty team. We've been informed by our warranty team that a resolution has been provided to Mr. ****** and that he has accepted the offer. 
  
  As we have addressed the issue in full, we now consider this matter resolved on our end.
  
  Thank you for the opportunity to address this concern.
  
  ******* W. *****
  Consumer Experience/Resolutions Lead
  Johnson Health Tech.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My in-warranty bowflex max trainer experienced a catastrophic failure (the main axel snapped in half while I was on it it was a miracle I wasnt injured). Despite acknowledging my warranty claim, and stating (repeatedly and in writing) that they will replace the part, it has now been nearly 6 months and I have not received the part. Johnson Health Tech claims they did not take on obligations when acquiring the ******* brand, and that any warranty claims it honors are simply goodwill. This seems legally dubious at best. And as they are still selling the machine with no back orders, and what they need to replace for me is the entire drive unit (one of the two boxes that arrives when the product is delivered), they clearly have the stock and are simply hoping I stop following up. I paid nearly 3000 for this device, with a full, still valid warranty less than a year before it failed. This needs to be made right, either with the replacement part that has been repeatedly requested, or a refund of the purchase price.

  Business Response

  Date: 04/18/2025

  Thank you for bringing this matter to our attention. We want to confirm that we have received and thoroughly reviewed ***** ******** complaint filed under case #********. While we recognize that the response deadline is approaching (or has passed), we want to assure all parties that we are actively working to resolve this issue internally.
   
  Due to the nature of the concern, additional time is required to investigate and collaborate with the appropriate internal teams in order to provide a complete and fair resolution. We are committed to reaching a satisfactory outcome for the customer and will continue to work on this matter until it is fully resolved.
   
  At this time, we consider the complaint to still be open on our end and appreciate the opportunity to address the customers concerns properly.
  We will provide an updated response as soon as further information becomes available.
  
  
  ******* W. *****
  Consumer Experience/Resolutions Lead
  Johnson Health Tech.
  
  

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Title:Undelivered $700 Stationary Bike and ********************* from Bowflex Complaint Description:I purchased a stationary bicycle from ******* for approximately $700 and received a ***** tracking number. Given the value of the item, I reasonably assumed a signature would be required upon delivery. However, the tracking information simply said delivered and I never received the item.I contacted Bowflex by phone right away. The representative I spoke with was kind and informed me that ******* would be able to file a claim with ***** on my behalf. After not hearing back for several weeks, I followed up via email and was met with conflicting information.Suddenly, I was told I had to file the claim despite the ***** website clearly stating that the shipper (Bowflex) is responsible for initiating lost package claims. I was also told that ******* does not require a signature for deliveries, which contradicts what the original phone representative said that most high-value items like this do typically require a signature.I have been repeatedly told to file a police report, which feels like an unnecessary burden placed on me as the customer, especially when law enforcement has far more pressing issues to deal with. At the end of the day, I am out nearly $700 with no product, no refund, and no meaningful help from Bowflex.I feel dismissed and blamed rather than supported as a paying customer. At this point, I am asking for a full refund or a replacement product. If ******* continues to refuse to take responsibility, I will explore additional reporting options and chargeback procedures.

  Business Response

  Date: 04/18/2025

  Thank you for bringing this matter to our attention. We want to confirm that we have received and thoroughly reviewed the **** *****' complaint filed under case #********. While we recognize that the response deadline is approaching (or has passed), we want to assure all parties that we are actively working to resolve this issue internally.
   
  Due to the nature of the concern, additional time is required to investigate and collaborate with the appropriate internal teams in order to provide a complete and fair resolution. We are committed to reaching a satisfactory outcome for the customer and will continue to work on this matter until it is fully resolved.
   
  At this time, we consider the complaint to still be open on our end and appreciate the opportunity to address the customers concerns properly.
  We will provide an updated response as soon as further information becomes available.
  
  ******* W. *****
  Consumer Experience/Resolutions Lead
  Johnson Health Tech.
  
  

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a $2,000 Bowflex treadmill t10. I believe I had it for about 6-8 months. I never really used it but as soon as I started using it it was issues. Upon issues it started electrocuting me. I called them and they fixed it but it continue to electrocute me shortly after and then it stated on the machine screen that it's missing a serial number and and stopped working. I reached out to the company at first. They stated they can fix this on their end and it's just an update but then they told me it's a $500 replacement of a portion of the machine. I refused to pay them another $500 due to the fact that this machine has had constant issues after issues. I would like for them to just either take the machine away from me and refund me what I paid for it, give me an replacement or fix the $500 problem for free I feel that is more then reasonable considering that this is an issue effecting many other Bowflex treadmill users the should recall the product.

  Business Response

  Date: 04/18/2025

  Thank you for bringing this matter to our attention. We appreciate customer feedback and regret any frustration **** ***** has experienced. Customer concerns are a priority, and we are committed to providing prompt resolutions.
  

  We have reviewed Mr. ****** complaint filed under ********.We have acted on this matter as we have contacted Mr. ***** by phone to outline our full resolution. Mr. ***** has accepted our provided resolution. As we have addressed the issue in full, we now consider this matter resolved on our end.
  

  Thank you for the opportunity to address this concern.
  
  ******* W. *****
  Consumer Experience/Resolutions Lead
  Johnson Health Tech.

• Initial Complaint

  Date:04/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Bowflex bike in Feb, delivered Feb 12th. By Feb 21st, it started with a mechanical sound. I attempted to resolve it via Bowflex troubleshooting guides and ordered a part but that part was never sent because my bike also did not have a serial number in the correct spot, as told by the first costumer service *** I spoke with on March 12th. That ***resentative told me my bike maybe slipped through the cracks but she would be able to register it and get the correct part sent out. 3 business days later I still didnt have a confirmation and when I called, she said she forgot but the part was in stock and will be sent within 2 business days and I would get an email with the shipping information. After 4 business days I called to check since I didnt get an email and that ***resentative told me it would take more like 2 weeks since something went wrong. The next day I called back to request a refund of the bike, because at this point the bike that was delivered broken has now been out of use for 5 weeks and waiting maybe 2+ weeks more was unreasonable. I was told by another *** ******* was having security issues and it wont be shipped until it resolves and that they have had issues with manufacturing and many complaints. I was transferred to another department where I was told the same thing about Bowflexs problems and said it would be 14 business days until I received a decision on my return. I asked for sooner since they delivered a broken bike and I have already been waiting 6 weeks for it to be fixed. Now its been an additional ****************************************************************************************************************************************** My argument remains that I should already have a resolution, since I had a faulty bike delivered and Bowflex ***s themselves have expressed why my customer experience has been poor. I do not trust this company and cannot receive resolution and have not been contacted by the right department.

  Business Response

  Date: 04/18/2025

  Thank you for bringing this matter to our attention. We appreciate customer feedback and regret any frustration ********* ********* has experienced. Customer concerns are a priority, and we are committed to providing prompt resolutions.
  

  We have reviewed Ms. ********** complaint filed under case #********. We have acted on this matter as weve facilitated contact with Ms. ********* and our warranty team. Originally, we arranged a return of parts/product but soon after, learned Ms. ********* filed a chargeback.
  

  Our records also show that Ms. ********** chargeback has been accepted by our accounting team and that her refund should be processed back to her original payment within the next 5-7 business days.
  

  As we have addressed the issue in full, we now consider this matter resolved on our end.
  Thank you for the opportunity to address this concern.

  ******* W. *****
  Consumer Experience/Resolutions Lead
  Johnson Health Tech.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the home gym online on 8 March. I canceled the assembly on 10 March. To date, after NUMEROUS emails and phone calls, I have not received credit refunded to their finance provider, *****. My payment is due on 10 April and I will cancel that contract if credit is not applied.

  Business Response

  Date: 04/04/2025

  Thank you for bringing this matter to our attention. We deeply value customer feedback and apologize for the frustration ******** ***** has experienced. We take all customer concerns seriously and are committed to resolving any issues promptly. Weve had the chance to review ******** Hyatts complaint filed under # ********.
  

  Weve acted on this matter and have sent written communication to ******** ***** offering our full resolution. We consider this matter to be fully resolved on our end. Thank you and we appreciate the opportunity to address and resolve this complaint.
  

  Best,
  
  ******* W. *****
  Consumer Experience/Resolutions Lead
  Johnson Health Tech.

  Customer Answer

  Date: 04/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** *****
  

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a Bowflex Max ******* M6 that needs a new servo motor. I called Bowflex to order the part; however, the representative refused to take a phone order. She said orders had to be completed on their website, which has been offline for awhile and it is unknown when it will be back online. This poor customer service is disappointing because we chose Bowflex because of its reputation. It's bad enough to have to replace a servo motor after a couple of years of use; it's even worse when Bowflex won't assist us in purchasing a replacement. We love the product, which is why we are upset about it being dysfunctional.

  Business Response

  Date: 04/04/2025

  Thank you for bringing this matter to our attention. We deeply value customer feedback and apologize for the frustration ***** ***** has experienced. We take all customer concerns seriously and are committed to resolving any issues promptly. Weve had the chance to review ***** Smiths complaint filed under # ********.
  

  Weve acted on this matter and have sent written communication to ***** ***** offering our full resolution. We consider this matter to be fully resolved on our end. Thank you and we appreciate the opportunity to address and resolve this complaint.
  

  Best,
  
  ******* W. *****
  Consumer Experience/Resolutions Lead
  Johnson Health Tech.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Bowflex PR3000 Home Gym on March 2nd and cancelled immediately. In its place I ordered a Boxflex 2se Which was shipped and received. The PR300 was not shipped and I received cancellation notice from the vendor.

  Business Response

  Date: 04/04/2025

  Thank you for bringing this matter to our attention. We deeply value customer feedback and apologize for the frustration **** *********** has experienced. We take all customer concerns seriously and are committed to resolving any issues promptly. Weve had the chance to review **** Fitzpatricks complaint filed under #********.
  

  Weve acted on this matter and have sent written communication to **** *********** offering our full resolution. We consider this matter to be fully resolved on our end. Thank you and we appreciate the opportunity to address and resolve this complaint.
  

  Best,
  
  ******* W. *****
  Consumer Experience/Resolutions Lead
  Johnson Health Tech.