ComplaintsforPost Lake Lending

• Initial Complaint

  10/07/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I have paid back the ****** that I borrowed from them. 30. $ every week.

  Business response

  10/10/2024

  October 9, 2024
  Better Business Bureau
  
  Re: ***** *****
  Complaint #: 22393048
  
  We are in receipt of the complaint detail submitted by ***** ***** and provided to Post Lake Lending  (the Company)on October 8, 2024. Thank you for providing the Company with the opportunity to respond.
  
  Please be advised that the Company is an economic arm and instrumentality of the *************************** Mole Lake Band of Lake Superiod Chippewa, a federally recognized sovereign Indian nation (the Tribe) that adheres to federal consumer finance laws and operates within the boundaries of the Tribal land.The Company was established and licensed and is operating under the jurisdiction and laws of the Tribe and its operations are required to comply with Tribal and Federal consumer protection laws, and not subject to the jurisdiction or laws of any state. To that end, the Tribe maintains its own mechanisms and procedures for handling consumer complaints and otherwise ensuring compliance with applicable law. Nothing in this communication should be construed as a waiver of the Tribes sovereign immunity, all of which is expressly preserved.
  
  The loan agreement terms and conditions contained all appropriate disclosures, including but not limited to the Truth-in-Lending Act (****) disclosures, as well as cancellation and the dispute resolution procedures. The **** disclosures clearly state the Amount Financed, Annual Percentage Rate, and Finance Charge,along with Total of Payments.
  
  It is the Companys policy that all customer complaints be handled in a prompt and fair manner. We have reviewed the consumers complaint. The Company will cease and desist from further communication with the consumer. The consumers prior authorization for ACH payment and voluntary wage assignment has been revoked. The consumers phone number will be put on the Companys internal Do-No-Call list, and the consumer will be opted out of future marketing email.  
  
  If the consumer has any questions, the consumer may contact **************** at *************.
  
  Sincerely,
  Post Lake Lending 

  Customer response

  10/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****
  

• Initial Complaint

  10/01/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I have used this company a few times in the past and comes to find out after speaking with my uncle who is Lawyer that works for a nationwide firm. He told me that it is illegal for tribal loans to offer there service in **. I needed to buy my mother's medication and this company preys on the vulnerable. My uncles firm is in the process of filling a class action lawsuit against tribal loan companies that prey on clients in states where tribal high interest loans are illegal. Blue mountain loans is not listed in the suit yet unless I want to sue and to be a part of it, I'd rather just get the high immoral interest I paid back to me. I need the money back for my mother's medication. I hope we can come to a compromise.

  Business response

  10/07/2024

  October 7, 2024
  Better Business Bureau
  
  Re: ******* ********
  Complaint #: 22363229
  
  We are in receipt of the complaint detail submitted by ******* ******** and provided to Post Lake Lending on October 1, 2024. Thank you for providing Post Lake Lending with the opportunity to respond.
  
  Please be advised that Post Lake Lending is an economic arm and instrumentality of the *************************** Mole Lake Band of **********************, a federally recognized sovereign Indian nation (the Tribe) that adheres to federal consumer finance laws and operates within the boundaries of the Tribal land. Post Lake Lending was established and licensed and is operating under the jurisdiction and laws of the Tribe and its operations are required to comply with Tribal and Federal consumer protection laws, and not subject to the jurisdiction or laws of any state. To that end, the Tribe maintains its own mechanisms and procedures for handling consumer complaints and otherwise ensuring compliance with applicable law. Nothing in this communication should be construed as a waiver of the Tribes sovereign immunity, all of which are expressly preserved.
  
  The loan agreement terms and conditions contained all appropriate disclosures, including but not limited to the Truth-in-Lending Act (****) disclosures, as well as cancellation and the dispute resolution procedures. The **** disclosures clearly state the Amount Financed, Annual Percentage Rate, and Finance Charge, along with Total of Payments.
  
  If the consumer has any questions, the consumer may contact **************** at **************.
  
  Sincerely,
  Post Lake Lending

  Customer response

  10/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear. There has been lawsuits recently which I tried to include in this attachment but it wouldn't let me. Here is the link  *****************************************************************************************   I didn't want to be involved with my uncles law firm class action suit against tribal lenders who charge people in states high interest when it's illegal. I am left with no choice if I am not returned the illegal high interest that I have paid thus far. Thank you.

  
  Regards,
  
  ******* ********

  Customer response

  10/09/2024

   

           I am writing you because post lake lending  sent me all the high illegal interest back into my bank account. So you can close the case. Thank you.

   

  ******* ********

  
  

• Initial Complaint

  09/13/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 07/05/2024 I took out a loan with Post Lake Lending for $600. Since then, I have already paid back $844.60 which is well over the amount that I borrowed. I reached out to my attorney as i was starting to get concerned that the loan was a bit unethical as I still had quite a few payments left and the constant payments have made life extremely difficult. I was informed that the loan I was given came with a ******% interest rate, which may be in violation of Colorados usury laws. This type of lending is both shocking and unjust. I am requesting an immediate and thorough investigation of my account information, as I feel that the amount that I have paid back already is substantial and adequate. If this goes unresolved, I will be forced to reach out to my attorney further to protect my rights as a US citizen. Any assistance from the BBB in resolving this issue in compliance with state and federal law would be much appreciated.

  Business response

  09/16/2024

  Good day,
  
  Thank you for contacting Post Lake Lending.
  
  We are sorry for any inconvenience that you've had encountered. We understand that you feel that there are unexpected charges associated with your loan. During the loan underwriting process, you were made aware of certain charges or fees related to the loan as well as the APR. Under the Federal Truth in Lending Act and other applicable regulations, we are required to provide an accurate and comprehensive fee disclosure. The charges related to your loan were written out in the loan documentation which you agreed to during the lending process. 
  
  Before funding a loan, customers are advised of the total cost of their loan and the fees along with different plans to pay the loan back which we believe are competitive with other lenders. This is an expensive form of borrowing, and it is not intended to be a long-term financial solution. These loans are designed to assist you in meeting your short-term financial needs. We really want to help you. 
  
  We really want to help you. We can also provide you a new payment plan that will be suitable for you in order to settle your account.
  
  Please call us at 1- ************ and ask to be transferred to the ********************* so we can best assist you.
  
  Regards,
  Post Lake Lending

• Initial Complaint

  09/04/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  In 2022, I obtained a loan from Post Lake Lending with a principal amount of $1,700. Over the past two years, I have faithfully paid a total of $8,840 towards this loan without missing a single payment. Despite this, I still have an outstanding balance of $1,065, which is both shocking and frustrating.I feel that I was severely misled and taken advantage of regarding the payment structure and the loan's end date if all payments were made on time. The terms were not clearly disclosed, and I was led to believe that I would have my loan paid off within a reasonable period, given my consistent payments. Unfortunately, this has not been the case.I have made multiple attempts to resolve this issue with Post Lake Lendings customer support, but each time, my concerns were dismissed or inadequately addressed. It has been extremely difficult to work with their support team, who have shown little regard for the financial strain this has caused me.Upon consulting with my attorney, I was informed that the interest rates I have been charged may significantly exceed Kentuckys usury laws, which cap interest rates at 36% for non-bank consumer loans under $3,000. This raises serious legal and ethical concerns about the practices employed by Post Lake Lending.I am formally requesting an immediate and thorough review of my loan account. If this matter is not resolved in a timely manner, I will be left with no choice but to pursue legal action to protect my rights.I urge the Better Business Bureau to investigate this matter and assist in reaching a resolution that is just and in compliance with federal and state laws. I hope that by bringing this complaint forward, others may be spared from similar experiences.

  Business response

  09/06/2024

  Good day,
  
  Thank you for contacting Post Lake Lending.
  
  We are sorry for any inconvenience that you've had encountered. We understand that you feel that there are unexpected charges associated with your loan. During the loan underwriting process, you were made aware of certain charges or fees related to the loan as well as the APR. Under the Federal Truth in Lending Act and other applicable regulations, we are required to provide an accurate and comprehensive fee disclosure.
  
  The charges related to your loan were written out in the loan documentation which you agreed to during the lending process. 
  
  Before funding a loan, customers are advised of the total cost of their loan and the fees along with different plans to pay the loan back which we believe are competitive with other lenders. This is an expensive form of borrowing, and it is not intended to be a long-term financial solution. These loans are designed to assist you in meeting your short-term financial needs. We really want to help you. 
  
  As a courtesy, we will disregard your remaining balance and your account will now be closed as "Paid Off-Settled".
  
  Regards,
  Post Lake Lending

  Customer response

  09/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I tried reaching out. I send multiple emails one was received. I was attempting to try to settle but looking at the reviews it seems like you dont answer people back. Im still waiting. I agreed on lowering the payments and paying every single week was too much. Then when I did talk to you, you were rude until I got to a manager which took forever. You have no customer service. This loan was the worst choice Id ever made. A 750$ loan to pay out to almost 3400$ is not worth it especially when you cant talk to people that understand what youre saying.

  Business response

  08/14/2024

  Good day,
  
  Thank you for contacting Post Lake Lending.
  
  We are sorry for any inconvenience that you've had encountered. 
  
  Post Lake Lending is a lender subject to applicable federal consumer protection laws and, the laws of the Tribe. The the Tribes maintains its procedures for handling consumer complaints and ensuring compliance with applicable law.
  
  We encourage you to contact us at **************, and we will make every effort to address your concern.
  

  Regards,
  Post Lake Lending
  

  Customer response

  08/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I should not have to reach out to you Ive done my due diligence multiple times. Between the customer service and how rude everyone is. I made the biggest mistake even trying to call. I need to go through a manager. Unsatisfied with this very completely expensive loan especially with how crappy everyone Ive talked to is. Im not going to argue with anyone.

  You can reach out to me. 
  Regards,
  
  ***********************

  Business response

  08/21/2024

  Good day,
  
  Thank you for contacting Post Lake Lending.
  
  We have been trying to reach you to discuss the status and settle your existing loan account with us. Unfortunately, our efforts to contact you via phone have been unsuccessful. 

  We recognize that this must be challenging for you, given the amount of time and attention you've put into it. We apologize for the inconvenience.
  
  We invite you to get in touch with us at **************, and we'll do our best to address your issue.
  

  Regards,
  Post Lake Lending
  

  Customer response

  08/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have gotten no reply, no emails and no phone calls. I about done with your company and how you operate. You can settle for a charge off of this is how your run your business. 
  
  Regards,
  
  ***********************

  Business response

  08/27/2024

  Good day,
  
  Thank you for contacting Post Lake Lending.
  
  We apologize for any inconvenience. A member of our resolution team will contact you by phone or email within ***** hours to discuss your situation and work toward a resolution. We will present a plan to address your concerns and explore options for a more manageable repayment process.
  
  Feel free to call us at ************** if you need immediate assistance.
  
  Regards,
  Post Lake Lending

• Initial Complaint

  08/11/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Took out a loan on 1/25/2024 without realizing the illegal high amount they charge. Have made almost $5000 in payments on a loan of 1500 and would have to pay tons more to complete. This is an illegal loan and unacceptable, I have paid more than triple the loan amount already. Now the website doesnt even work. This does not seem fair or legitamate. I will have have to go homeless over this if not resolved.

  Business response

  08/14/2024

  Good day,
  
  Thank you for contacting Post Lake Lending.
  

  We are sorry for any inconvenience that you've had encountered. We understand that you feel that there are unexpected charges associated with your loan. During the loan underwriting process, you were made aware of certain charges or fees related to the loan as well as the APR. Under the Federal Truth in Lending Act and other applicable regulations, we are required to provide an accurate and comprehensive fee disclosure. The charges related to your loan were written out in the loan documentation which you agreed to during the lending process. 
  
  Before funding a loan, customers are advised of the total cost of their loan and the fees along with different plans to pay the loan back which we believe are competitive with other lenders. This is an expensive form of borrowing, and it is not intended to be a long-term financial solution. These loans are designed to assist you in meeting your short-term financial needs.
  
  We really want to help you. 
  
  We can also provide you a new payment plan that will be suitable for you in order to settle your account. Please call us and ask to be transferred to the ********************* so we can best assist you.

  Regards,
  Post Lake Lending

  Customer response

  08/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  These terms are deceiving and not legal.  Please remove by clothes account as paid.  More than 3 times the original loans has been received by your company, this is beyond acceptable.  
  
  Regards,
  
  *********************************

  Business response

  08/15/2024

  Good day,
  
  Thank you for contacting Post Lake Lending.
  
  We are sorry to learn that your experience fell short of what you had hoped for. Please accept our sincere apologies.
  
  Post Lake Lending is a lender subject to applicable federal consumer protection laws and, the laws of the Tribe. The the Tribes maintains its procedures for handling consumer complaints and ensuring compliance with applicable law.
  
  As a courtesy we will be going to close your account as paid off, we are just waiting on the recent payment that was taken to clears on our end and we are going to send you an email confirmation for your reference.
  
  Regards,
  Post Lake Lending
  

• Initial Complaint

  08/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 6/21/24, I was encountered by post lake lending by message and of course I thought that it wouldve been a good idea to use the loan because Im in need of help. Surely I applied and got the loan for $425 with a hefty loan interest. Sure enough, I lost my job and here I am on my last leg trying to pay off the loan with no money and Im not capable of making these payments at all let alone keep the loan. Im in a very tight spot and on brink of losing my place due to this loan. Please help me. I can barely afford what I have now and paying off this loan is definitely too much. I am in very much need of help. I cant afford the loan payments let alone the interest. It is absurd amount of interest.

  Business response

  08/14/2024

  Good day,
  
  Thank you for contacting Post Lake Lending.
  

  We are sorry for any inconvenience that you've had encountered. We understand that you feel that there are unexpected charges associated with your loan. During the loan underwriting process, you were made aware of certain charges or fees related to the loan as well as the APR. Under the Federal Truth in Lending Act and other applicable regulations, we are required to provide an accurate and comprehensive fee disclosure. The charges related to your loan were written out in the loan documentation which you agreed to during the lending process. 
  
  Before funding a loan, customers are advised of the total cost of their loan and the fees along with different plans to pay the loan back which we believe are competitive with other lenders. This is an expensive form of borrowing, and it is not intended to be a long-term financial solution. These loans are designed to assist you in meeting your short-term financial needs. We really want to help you. 
  
  We can also provide you a new payment plan that will be suitable for you in order to settle your account. Please call us and ask to be transferred to the ********************* so we can best assist you.
  
  Regards,
  Post Lake Lending

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have paid and paid and paid on this account and yet I owe double almost triple what I borrowed. I try to contact the company and I get nothing, their website is marked unsafe and seems i cant get throught that. The persok on the phone i cant even understand what they are saying yet to resolve my issue. I just wanted to change my payment method.

  Business response

  08/09/2024

  Good day,
  
  Thank you for contacting Post Lake Lending.

  We are sorry for any inconvenience that you've had encountered. We understand that you feel that there are unexpected charges associated with your loan. During the loan underwriting process, you were made aware of certain charges or fees related to the loan as well as the APR. Under the Federal Truth in Lending Act and other applicable regulations, we are required to provide an accurate and comprehensive fee disclosure. The charges related to your loan were written out in the loan documentation which you agreed to during the lending process. 
  
  Before funding a loan, customers are advised of the total cost of their loan and the fees along with different plans to pay the loan back which we believe are competitive with other lenders. This is an expensive form of borrowing, and it is not intended to be a long-term financial solution. These loans are designed to assist you in meeting your short-term financial needs. We really want to help you. 
  
  We can also provide you a new payment plan that will be suitable for you in order to settle your account. Please call us and ask to be transferred to the ********************* so we can best assist you.

  Regards,
  Post Lake Lending

• Initial Complaint

  07/30/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  05/2024 Did a loan for another company. Was told I would get a decision after underwriting reviewed the application. Saw a deposit figured it went through not noticing Post Oak Lending. Called and asked for the application and no signature just typing. $722.00 a month since 05/31 for a ******* loan made me look because that was not my payback amount at all from other lender.

  Business response

  08/02/2024

  Good day,
  
  Thank you for contacting Post Lake Lending.
  
  We are sorry for any inconvenience that you've had encountered. We understand that you feel that there are unexpected charges associated with your loan. During the loan underwriting process, you were made aware of certain charges or fees related to the loan as well as the APR. Under the Federal Truth in Lending Act and other applicable regulations, we are required to provide an accurate and comprehensive fee disclosure. The charges related to your loan were written out in the loan documentation which you agreed to during the lending process. 
  
  Before funding a loan, customers are advised of the total cost of their loan and the fees along with different plans to pay the loan back which we believe are competitive with other lenders. This is an expensive form of borrowing, and it is not intended to be a long-term financial solution. These loans are designed to assist you in meeting your short-term financial needs.
  
  We really want to help you. We can also provide you a new payment plan that will be suitable for you in order to settle your account. Please call us and ask to be transferred to the ********************* so we can best assist you.
  
  Regards,
  Post Lake Lending

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I tried to get an 800$ loan then called back **************************************************************************************************************** multiple times they would deny the loan on recorded phone call then after two weeks my account said they processed the transaction after them telling us they would cancel it and deny us . When we logged into our account to check over half the money was taken out by bills and things that charge our card .. we finally had called them and gotten through to them to try to make an agreement that we could pay it back in multiple payments such as $200-$400 every month without charging us the extra $250 per month since they were the ones that messed up on there end considering they said multiple times they will deny it and solve our problem and they did not.. but instead they argued with us for hours tried saying we had to pay it back the next day and then proceeded to try to tell us we had to pay the finance fee I finally got them to agree on no finance fee but theyre saying we cannot make the agreement to pay it back in payments that we have to pay it in full on the first of August . I feel since it was there end the mess up that they should come to some agreement with us to solve the problem . Considering we said we could not afford it and didnt want it

  Business response

  07/30/2024

  Good day,
  
  Thank you for contacting Post Lake Lending.
  
  We recognize that this must be challenging for you, given the amount of time and attention you've put into it. We apologize for the inconvenience.
  
  We invite you to get in touch with us at **************, and we'll do our best to address your issue.
  
  Regards,
  Post Lake Lending

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩