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Business Profile

Loans

White Pine Lending

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account #****** On July 19th, 2024 I took a loan out for $350.00. My first payment due on 7/26/24 for $30.56 and then every two weeks $105.56. On 10/1/24 I emailed telling them I could no longer afford my payments and asked if they could help out with smaller arrangements. They made me call their office and we worked out payments for $70 which I thought was going to be for my remaining principal balance. I just logged into my account and it shows I've made 9 payments at $70 for total of $630.00. It does not show the first payment of $30.56 or the 3 payments of $105.56. If you add all that together, I've paid $977.24 which is well over the amount of my original loan. For a $350.00 loan they want a settlement amount of $1,750.00 which is insane. Out of the $630.00 they show I've paid, only $346.50 has been applied to the principal balance. What about the other $347.24 I've paid that is not included? The settlement amount for $1;750.00 plus what I paid before the settlement ($347.24) when you add those two together, it is more than the original loan payoff! I do NOT accept this. I would like my loan considered paid in full and I would never like to do business with this company again. They take advantage of people when in time of need and you can't ever get caught up.

    Business Response

    Date: 02/18/2025

    Please see attached document.

  • Initial Complaint

    Date:10/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have used them twice and paid them off twice on time both times. The last time I paid off a $1000 they offered me. Yet this time when I asked for $700 they completely baffled me with their offer of $550 dollars. According to their own website the more you pay off the better loans and interest rates you get well it's obviously not true or i would have gotten the $700 i asked for. I have also emailed them numerous times asking them to close my account as I will no longer be using them.

    Business Response

    Date: 11/01/2024

    Please see attached document.

    Customer Answer

    Date: 11/01/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *********** ******

  • Initial Complaint

    Date:08/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a $400 loan from them The first auto withdraw from my account was $260 then 2 more for $180. The loan is paid but they are still trying to charge my account. They are saying the payback is 1200+. What a ripoff plus they always try to withdraw b4 my paydays which charges overdraft fees! Enough already

    Business Response

    Date: 09/06/2024

    Please see attached document.

  • Initial Complaint

    Date:08/05/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account number is ****** and their number is ************** and my problem is that i do not owe them $817 dollars its more like $300 and I truly regret dealing with them. I have had health issues and I have missed maybe 2 payments or so but it does not give them the right to over charge me. I would like to get this resolved. I think the loan has been over a year or two years ago. My information has been comprised and I have been subject to different accounts using my email listed for accounts I did not make. Please help me. *********************

    Customer Answer

    Date: 08/12/2024

    I just wanted you to know that White Pine Lending has settled the debt. Its marked paid in full. 

    Regards,

    *********************

  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially took a loan for 300 dollars at White pine lending. My recurring payments are $97.06 monthly. I contacted the vender but they wouldn't give me an end date for my loan. They continue to dun me for this recurring amount and will not work with me. I have already paid twice as much for my loan with no end in sight

    Business Response

    Date: 06/27/2024

    Please see attached document.

  • Initial Complaint

    Date:04/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a loan for $700, made four consecutive payments so have paid them 800, and they want 720 to pay off early this is ridiculously high and shouldn't be legal

    Business Response

    Date: 04/12/2024

    Please see attached document.

    Customer Answer

    Date: 04/12/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, youll may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
    B55bhjj
    Regards,

    ***********************

  • Initial Complaint

    Date:04/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    COMPANY WAS CONTACTED ON 3/29/24 AND THROUGH THIS CONVERSATION WITH STAFF(T____) IT WAS AGREED THEY WOULD NOT DEBIT MY CHECKING ACCOUNT $161.73 ON 4/1/24.HOWEVER, THEY PROCESSED AN UNAUTHORIZED DEBIT TRANSACTION ON 3/30/24 ANYWAY CAUSING MY CHECKING ACCOUNT TO BECOME OVERDRAWN AND CREATED A PERMANENT NEGATIVE **** ON MY ACCOUNT HISTORY WITH **** OF AMERICA FOR WHICH THEIR REPRESENTATIVE ********* BECAME HOSTILE WHEN CONTACTED TO UNDO THE ACCOUNTING NIGHTMARE WITH A CONFERENCE CALL SET UP WITH WHITEPINE REPRESENTATIVE *****.SEVERAL HUNDREDS OF DOLLARS HAVE BEEN PAID TO THIS COMPANY.THESE STANDARD UNETHICAL/UNFAIR BUSINESS PRACTICES INCLUDE UNFAIR COLLECTION PRACTICES. ALL OF WHICH ARE FEDERAL AND STATE, UNLAWFUL, VIOLATIONS.

    Business Response

    Date: 04/12/2024

    Please see attached document.

  • Initial Complaint

    Date:03/09/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I set up my loan payment to capome out on the 15 th of every mouth because I am on social security. Instead for the last 3 months they have withdrawn the payments on the first week of the month overdrawing my account. I have called several times only to be put on hold. Never able to talk to someone.

    Business Response

    Date: 03/19/2024

    Please see attached letter.

  • Initial Complaint

    Date:03/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    White pine lending trying to charge me over ******* dollars! And I don't know why

    Business Response

    Date: 03/06/2024

    Please see attached document.

  • Initial Complaint

    Date:02/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company took my bank account information never contacted me again. I Fear they will take money from account without providing a service.

    Business Response

    Date: 02/24/2024

    Please see attached document.

White Pine Lending is NOT a BBB Accredited Business.

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