ComplaintsforNon Typical, Inc.

• Initial Complaint

  03/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid my bill on 2/5/24 for $32.40 but my account was shut down on 3/1/24 saying it was delinquent. I have the receipt thanking me for paying the bill . So apparently theres a lack of communication somewhere.

  

  Business response

  03/19/2024

  Hello ***************

  Thank you for your correspondence.

  Yes we do see that you purchased a photo plan on 2/5/24 in the amount of $32.40. This photo plan only allows you to manage your images on line and increase the number of images. Photo plans are optional and not required to operate the cameras.
  

  The reason why your account was shut down is because you do not have a data plan. In the past you had a 100MB data plan which is $180.00 plus tax. Their are monthly plans also available. A data plan is needed to operate the cameras.

  Please let us know how we can assist you. We are happy to help in anyway we can.
  

• Initial Complaint

  03/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received an email on 2-15-24 that I was being shipped something from Non-Typical, **** I ignored it because I never ordered anything, I haven't even been in contact with them in months. On 2-16-24 they charged my bank account ******. And then a package showed up at my house. I tried emailing them on 2-17-24 but it got kicked back so I found another support email the next day and sent a message. No, response so I called on 2-21-24 a couple times then spoke to someone. They didn't know why it was shipped and said they would email me an RMA number to return it, shipping at my cost, but I would be refunded. 2-22-24 called again because no email came through. Said their tech guy sent, didn't know why. Asked them to send email for return again. 2-28-24 still no email, I asked to talk to manager and demanded a refund now (THEY TOOK MONEY FROM MY ACCOUNT, WITHOUT MY CONSENT!) He said the refund is in process, might take a couple days, and they would email me the return instructions. 3-8-24, still no refund or email from these clowns. I will be sending them a bill for my time that they've wasted on something that I never asked for! And I didn't pay them ****** they stole it!

  

  Business response

  03/19/2024

  Hello *****************

  We apologize for this inconvenience! Your credit card refund was processed on 2/28/24 in the amount of $143.56. We emailed you a **** call tag to return the camera and that was received by us last Friday. Thank you for sending it in. Is there any camera accessory that you can use that we can send to you for all of your inconvenience? Free of charge of course. Please let us know and thank you!

  Non Typical, Inc.
  

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Over the last 20 years I've purchased at least **** dollars of. products.I needed support only twice. after repeated calls on hold both times I was rewarded with the most condescending unprofessional CSR lady of all time. What an unfortunate first impression to leave on a customer willing to spend money a product. **************** was terrible. very sad.

  

  Business response

  01/24/2024

  We have contacted *********** to resolve this matter.

  Customer response

  03/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I recently filed a complaint about a bad experience I had with a customer service rep at Cuddeback Inc. I received a call from one of the Top officials at the Company (***). He was very concerned and also very helpful. I feel compelled to let it be known that the ownership at Cuddeback cares about its customers. *** went out of his way to accommodate me and my needs.

  
  Regards,
  
  Steve Stys

  
  

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Where do I start with this company. I have had terrible experience after terrible experience with these people. If its not the 3 hours waiting to talk to customer service today, its the lack of customer service once I have wasted that 3 hours. Ive ran 24 cameras since 2018, over 50% of them never lasted longer than 2 years. The first home camera I bought was a home/repeater camera, once I got a new home camera I used my previous(repeater) model to do just that. Once the software was changed, they took away the ability for that camera to be a repeater. Was that my choice? No! Was I compensated for a replacement, no. Earlier this year I ordered cables (10) via cuddeback.com. They not only sent me the wrong cables, but they sent me the wrong cables twice! It took 2 months to get the cables that I ordered directly from their website. Now this morning, on my way to my farm I stop at the post office to send in 5 cameras that have broke over the past month. I get out to my farm to check my home camera because I wasnt receiving pictures, talk to customer service after 30 minutes and yepp, its broken. So I run to cabelas, buy a cell power house(not to be confused with cell home) and wouldnt you know it, its not compatible with cuddelink system. A cuddeback product called power house wont work as a home unit. Wild. Call customer service and wait only an hour and a half to then be transferred to some guy named ****** voicemail. Then was hung up on. So I try again, 45 minutes later I talk to someone and they cant figure out why my camera wont work. Isnt that your job? Also, my other home camera wont be replaced because it is a month over warranty. You know you have a junk product the least you could do is MAKE IT RIGHT!I wouldn't wish cuddelink on anyone. It has been the single most money draining, time wasting, worst customer service I have ever had. Embarrassed that they are from *********.

  

  Business response

  11/09/2023

  *********** called us on 10/25/23, one day after the complaint was filed and we activated the device on the AT&T side and all seemed okay. We are happy to assist furture if additional help is needed.

• Initial Complaint

  10/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased 14 of the * series cameras. Started having problems with three during warranty period. As time went on, another went and another etc. I felt it was best to see to see if the other cameras would continue the pattern. I now have 10 of them down and was about to send them in for service until they informed me I would need to approve 100$ I'm assuming per camera to be serviced. They also had an option to replace with a mentioned discount. I have stayed in contact with the company over the past couple years about the cameras since the first couple gave me trouble. Since only three would have probably been close to warranty time I wasn't considered with missing that since I new I was looking at the shipping cost of sending the ones warranty in and later having to do it again if more cameras continued to fail. Today I wanted to see if it was the battery or cameras so I checked them myself and I found that most of them might just need battery packs and not cameras. I reached out by email about options and I called today and spoke to someone on the phone. She seemed to have an aggravated attitude as soon as she answered. My question was to look and see if I might qualify for any discounted replacement parts and she was quick to tell me no. My feelings are, had they trouble shoot with me from the begging, and suggested I might have a battery pack problem, I could have easily stayed up to date and wouldn't be sitting here with 10 cameras that I might have to pay 100$ service charge on. A discount for replacement parts would have been nice, but better customer support and help troubleshooting would have solved my current issues with thier product from the begging. Thanks.

  

  Business response

  10/19/2023

  We contacted ***************** yesterday 10/18/23 and are attempting to resolve this situation to his satisfaction.

  Customer response

  10/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Company contacted me on October 18, 2023. I thought we had a very productive talk.  He told me he would call me back on October 24, 2023. I have not heard back from anyone since the October 18, 2023. I would like to keep this case open unless I need to resubmit.  I am still hopeful they will call me back as promised to discuss my options. 

  
  Regards,
  
  *****************************

  Customer response

  10/30/2023

  After I sent this email yesterday,  the contacted me last night.  

  
  

  We are back in contact with each and have made the first steps. 

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  over the past five years our farm has used Cuddilink. buying 2 home bases and 7-8 remote cameras. i personally handle all the cameras, take them down after the season. store them inside without batteries. currently we have 1 working home base and 1 remote camera in working condition. 5 remote cameras don't even turn on and another is showing error code 4 (replaced with 3 different brands of batteries. last year i returned two cameras to get repaired or see what was wrong.. no help. no refund. and now they cant even find them. im currently trying to send two more back. When they work it is a good system, but spending over $2,500 for 1 camera to still work is not acceptable. 1/10 rating for this company.

  

  Business response

  09/07/2023

  We have been in contact with *************** and are attempting to find a resolution that is satisfactory to him.

• Initial Complaint

  06/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchaed three camerias approxamly 2 years ago. The cameras have worked find until I took them down after hunting season. I went to put the camera back out and the two J serias camera would not leek with my K serias home camera. I call cuddeback they state to send them to be checked and possible updated. I send in my two j serias camera get charged $25.00 each plus shipping. Repair order states new internal battery installed in each. Tested ans each one worked perfect and linked to home camrera. I get them back and they will not link with my home camera. Call cuddaback (talked the most rude person) states that due to the amount of photos and time they have been in the field they cant be fixed. The only thing is to purchase new ones. I discussed why the cameras will only good for two years at a purchase price of $ ****** each. That they cant be repaired. Only option is to purcahe new ones. I asked why they cant be repired, I was told its company policy not repair camera that is two year old. I ask why the cameras were working perfect and then dont work. And the answer was probaly old doesnt know. Why when they were sent for repair I told they work fine. (But will not link with home camera) The only option was to purchae new cameras. Caddaback has come out with new products and only wants to sell ans not stane behind there prior cameras. NOTE: Not a problem with them untill the new ones came out.

  

  Business response

  06/30/2023

  We called ************* on 6/29/23 and are working to resolve his issue. We are awaiting a call back from ************* today, 6/30.

• Initial Complaint

  05/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I spent 2K total on the system just last year from one of your approved retail sellers 7 cameras in total, 6 remotes and 1 home. All equipped with the solar panels and the safety metal boxes . I set the system up last year to monitor for predators on our ranch here in *******.. In fact the system was successful in catching Mountain Lions, coyotes, and some 2 legged trespassers This last winter I lost signal during a snow storm and havent been able to use the system again sinceI have now logged in more than 8 calls to the customer service **** and have had to spend over 12 hrs going out and back from the location of the home camera unit I have purchased and installed 6 new ** cards All to end up right back in the same spot. A very expensive camera system that still doesnt work.. and now we have calves on the ground I cant risk them over this.The customer service people are a vastly ranging group of folks I have spoken to a few that are incredibly helpful and want to get things working and then I have talked to a couple who make me feel like they simply feel like answering the phone is an extreme burden to them.I have been told that the cell company is to blamE. To move the camera 5 ft in any direction. The other units must be linked to test the home unit. Every call starts out with replacing the ** card.. and when that fails to fix it things get crazy .The last customer service agent I spoke to said she was the manager I dont know if I believe that as she couldnt answer simple questions about why the was having me do certain tests and she asked me to find a menu that doesnt even exist on the unit I have. This is concerning I asked to speak to management and she said she is management I asked to speak to the ******************** and was told that was impossible I asked for the contact for the president and was told that wasnt available.. Why all the stonewalling and all the hiding behind the call center???

  

  Business response

  05/12/2023

  Our Vice President of Sales will be calling ********************* today to discuss.

• Initial Complaint

  03/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  When will your relay cameras that work with your home cameras be available? You advertise that you can run multiple cameras off one account. No relay cameras are available for years!

  

  Business response

  03/14/2023

  Hi *****,
  
  We just recently launched our new Cudde*ink * series cameras. The Cudde*ink * series is Cuddebacks new flagship trail camera,completely redesigned with cutting edge technology. This new camera started shipping to our dealers the week of 03/06/2023 and shipped out to the following dealers. The * series cameras are compatible with all current Cudde*ink devices that are operating on firmware version 8.3.

  The dealers we have just shipped to are:

   

  FOCUS Camera

  RG Sports

  Fleet Farm (*************)

  Scheels

  The Sportsmans Guide

  MidwayUSA

  Hunters Warehouse

  Runnings (*************)

  **********

  
  

• Initial Complaint

  09/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Cuddelink cameras are junk they don't stand behind their products have a 600 dollar set of their cameras I purchased at the end of last hunting season they are junk one says battery dead even with new batteries tried numerous new batteries to make sure the base camera doesn't work any more worked a few weeks then sitting in the stand looking at deer and it doesn't even take a picture any more good batteries showed connected and text report I get every day says everything is fine with cameras but obviously not and on top of that have already paid 120 for a year of service that doesn't work should be made to give me all my money back with interest cameras are just Chinese made junk with an American flag on box

  

  Business response

  09/12/2022

  Hello. When would be a good time to call you? We would like to troubleshoot you cameras. 

  Customer response

  09/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *************************

  Customer response

  09/13/2022

  Because I've already sat on the phone with their customer service for over an hour  their customer service team is very rude and obnoxious when it's the company they work for selling junk products 

  

  Business response

  09/16/2022

  Hello we have sent you an email in regards to this matter.

  Customer response

  09/16/2022

  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I have not received any emails my email is ************************ my phone number is ********** 
  Regards,
  
  *************************

  

  Business response

  09/16/2022

  We just resent the email to the email address you reference.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩