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ComplaintsforIntegrative Pain Management
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Complaint Details
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Initial Complaint
10/26/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I had visited Integrated Pain Management back in the 2016/2017 timeframe for back pain issues. I was treated by **************** and paid the **** for treatments rendered. Then in August of this year (2021) I received a statement saying I owe $504.49 with a date of service of 02/25/2020. There is no indication on the **** what this $504.49 is in regards to. I did not visit **************** or anyone else at Integrated Pain Management on the date of 02/25/2020 so I wrote a letter in August 2021 contesting the validity of this ****, since I was not treated on that date and don't expect to have to pay charges stemming from a date when I wasn't treated. Then today (10/25/2021) I received another **** with the same statement amount. My letter contesting the date of service / amount due was ignored, so I am writing to the BBB in hopes that this **** will be invalidated. I also wish to not be contacted by Integrated Pain Management again. Thank you in advance for addressing this matter.Business response
11/08/2021
Im with the billing service for Integrative Pain Management. They forwarded your letter to me.
Were still researching this, but it appears the account was with the collection agency at one point because the original balance is from 2018, which is prior to our involvement. Patient statements were on hold because we took over the billing in April of this year and we put a temporary hold on statements while we tried to get the practices records sorted out. That hold was just recently lifted, and the practices system was still showing a partial balance on 2018 charges that had transferred from the practices old billing software to what they currently use.
I checked with the collection agency today and their records show that the balance was paid so I adjusted off the balance thats showing in our billing system, so ******************* wont receive any more statements, unless shes treated for something new.
Please let me know if you need anything additional.
Thank you,
*******************, MBA
Sr. Manager of RCM
Email: ******************************
Phone: *****************
Fax: *****************
www.hcintellect.comCustomer response
11/08/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you for your attention to this matter!
Regards,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.