Business ProfileforKettle Moraine Heating & Air Conditioning, LLC

We purchased approximately $250,000 worth of furnaces and A/C units from Kettle Moraine (KM) in November 2023. We completed a rebate incentive application and filed it with focus on energy (FOE) in February 2024. By mid-May we still hadn't received any rebate payment so I emailed FOE on 5/13/24 and they responded stating the payment was issued to KM on 4/30. I called and texted KM who said they were trying to locate the payment and that they would be back in touch with me. 2 weeks went by and I didn't hear anything or receive any payment so I again called and texted KM and they said a payment was finally be sent to us for $4700. However, the amount that we are due from the rebate that was paid to KM by FOE for our purchase is $6400. To date, we have not received any of it. Just FYI: Additionally, KM was contracted to add heat runs in our upper units in late 2023-early 2024. We were invoiced for the work, and paid KM when they stated the work was complete. However, when tenants still had issues with heat we then discovered the work was never actually done. Once they returned and completed the work, the workmanship was terrible.