ComplaintsforKunes Auto & RV Management Group

• Initial Complaint

  07/27/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I recently began the process of buying a car from this dealership but ceased the process as I obtained information from prior customers who were disappointed with their service. No sale was made to me and I am still hearing from the business. I sent an email to *************************** stating that our business going forward will cease.

  

  Business response

  07/29/2024

  Were very sorry for your inconvenience.   We have forwarded this to all of our Do Not Call contacts and databases

  Customer response

  07/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Again, I was continuously receiving correspondence from the business after having told them our business had concluded. Any further or future mail will be returned. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a 2022 **** edge titanium at kunes **** in antioch, ** on July 3rd 2024. July 9th 2024 the transmission was struggling to get out of first gear. Slowing down to first made the vehicle lock up as if I slammed the brakes. Contacted the dealer on July 9th to find a solution. Now July 11th and still don't have an answer. I could have done my due diligence and checked the car in and out but I am no mechanic by any means. I checked under the hood and the coolant level was well below minimum line. It has zero brake fluid. The oil level was way too high. I traded my car which was supposed to be paid off and I'm still getting calls for payment. On top I paid $3117 for a down payment. At this point, all I want is for the vehicle to be repaired without the bill being 100% on me. I think that would be fair for both parties. Thank you

  

  Business response

  07/18/2024

  We are working with ************ on a replacement vehicle.  Unfortunately finding a suitable vehicle does take time, but were confident that this will be resolved in the next couple of days.

  Customer response

  07/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The dealership is trying to put me in a new vehicle. The updates have been lacking. I was told by the 19th it would be ready. It's been over a week past. Last update they said the vehicle was in service and they would call when completed. They said service was backed up but I don't understand how my vehicle wasn't a priority due to everything that's been happening. I'm now over 2 weeks without a vehicle.

  
  Regards,
  
  *******************

  

  Business response

  07/29/2024

  ************ just left our store and we believe he is satisfied and that this issue is fully resolved

  Customer response

  07/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Everything went very well! The new vehicle is much better. ***** made it very smooth to transition.

  
  Regards,
  
  *******************

  
  

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Friday 6/21, I wrote an email to the General Manager *************************** to inform him of the situation and informed him that I will file a complaint with BBB if I don't hear from them by Monday 6/24 end of the day and nobody reached out to us until. Below is the full email I sent him.Dear ****************,This is *********************, and I came with my wife *** to buy a 2018 ****** Rogue on May 24th. When we talked to ****** about the defect we saw on the car, he clearly gave us the option of either fixing it without any discount on the sale price or giving us a discount and having us fix it ourselves. We chose the first option because we didn't want to take the risk of taking a car with a fixing issue home. The fix was initially going to take a couple of hours, but it ended up taking a week. We brought the car home, and less than 5 days later, the bumper started to detach again, which was part of the fix. We brought the car back on Friday, June 7th, after multiple text messages and him not taking my wife's calls. When he saw the car, he said the clip didn't hold and went to consult with the technician. He came back and told us that they have to order the part and we would have to bring the car back for repair. Since that day, two weeks ago, we have not heard back from *******Maybe Jameel is taking us for fools or immigrants who don't know their rights or the legal system of this country. Unfortunately, he is wrong. We are both highly educated within the ****************** system and have been working in Corporate America for almost 30 years.With that said, I will give Jameel or Kunes of ******* until the end of the day on Monday, June 24th. If I don't hear from him about this, then I will take legal action against Kunes and also file a complaint with the Wisconsin Better Business Bureau. I will take the car to ******** ****** to fix the issue and seek reimbursement from Kunes in my legal action with Small Claims Court Respectfully,********************* **********

  

  Business response

  06/25/2024

  We're very sorry for our team's tardy responses, and please understand that no disrespect was intended. We spoke with ************** today and believe that this issue has been resolved to his satisfaction.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dealership was suppose to do recommend trans service as preventive maintenance. Service guy wrote up as a complaint. Service tech didn't replace the gasket that came with the kit. Leaked all the fluid out. Now I'm being told I have to pay 2500 to replace my transmission that kunes damaged in the first place. The gasket was replaced but the damage had already been done.

  

  Business response

  07/05/2024

  Thank you for reaching out and we have been working with Mr. ********** for some time.  We have gotten all repairs approved through warranty, and Kunes is largely participating in the required deductible.  We believe that Mr. ********** is satisfied with this resolution.

• Initial Complaint

  06/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In January of ****************************************** order to get my now ex husband's name off. I trades it in at Kunes in Macomb. I traded for a ***********. They told me it was all they had for me. Since the day I bought it there was issue after issue. Including the windshield wipers flying off. The outside trim falling off continuously. Two tires having to replace. Getting the car and the oils being completely dry in it. In March it started having issues mechanical. Lots of clicking and very hard to to shift. Made an appointment to get it looked at. They scheduled it for a week later. Ended up calling back the next day because it died completely on my way to work. Got a loaner vehicle from them. It was a van. Multiple calls about the status of my vehicle. Hardly ever got to talk to people in service. Got a different loaner on April 16. I've had that vehicle ever since. Calls after calls. Still Hardly ever talking to someone. Got told 2nd week of June that it was the engine. How much everything would cost. They said warranty only covered small part Of repair. Had me come in and go over everything. Two options. 1. Pay the 6900 for new engine. On top of car payment or 2 trade vehicle in but payment will be $500+ for pay for new engine anyways. They say I don't have warranty but in my papers it says I do. I don't make enough money to pay $500 a month on this. Nothing about this should be my fault. I shouldn't be responsible for paying for this engine when they obviously did do a thorough inspection of the car or there would have found something and the oil wouldn't of been bone dry. I need help. I don't know what I should do.

  

  Business response

  06/24/2024

  Unfortunately there's not much we can do without involvement from **************.   

  She indeed has a warranty, but there is a maximum benefit, and she would need to pay $1900 for the repair.    We tried to get her approved for a short term loan for the repair, and she was denied.  We do have trade options, and have looked at many, however her current loan includes roughly $3000 worth of negative equity from her trade in, forcing payments higher than she wants.

   

  We are very willing to assist, but cannot perform the repair at no charge and cannot find a solution that meets her budget / credit restraints.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used camper from Kunes RV on November 11, 2023. They stored it until April 2024. I had an expectation done and they claim the only repair needed was a usb port. Everything else worked. Upon going to use the camper the refrigerator does not work. I called them and they are refusing to help me. I feel like the had to let me know it did not work which they failed to do. So therefore they should fix the problem.

  

  Business response

  07/08/2024

  Miss ******** bought a used camper on November 14th 2024 at which point a full walk through was done and all features were working including the refrigerator. Every used camper sold at Kunes RV is sold AS-IS. Miss ******** was offered an **************** Agreement at the time the paperwork was signed and decided against it. We are sorry that her unit isn't working correctly, that is why we strongly suggest every customer buys an **************** Agreement with their purchase.

  Customer response

  07/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *********************************

  

  Business response

  07/09/2024

  We can cover the labor cost of putting the fridge in which is roughly 3 hours X $175 per/hour = $525 savings. She would be responsible for the cost of the fridge.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had a new engine put in. They placed old parts into the new engine and told me that it was all new parts. They also charged me $***** for a core deposit charge that was never refunded to me. That charge was never supposed to be charged to me, once they sent in my engine I should have gotten a refund for the old one of *****. It was stated by a new dealership that with a new motor it should have recieved all new injectors and plugs. And not even a year in and they all need to be replaced, because they only put one new injector in. Now due to this the whole left side needs new injectors. Now the car won't perform as it should. We had to pay for a rental and it was not comped because they did not have one available. GM had to cover part of the cost and I had to cover the rest.

  

  Business response

  06/27/2024

  Thank you for reaching out, and though we are sorry that Ms. ****** is experiencing problems, we do believe our repairs were sound, appropriate and charged correctly.   The charge in question was indeed refunded as well, but we are not in control of the warranty invoicing system that includes the refund in a larger number.  As for a mechanic outside of our organization saying what should have been done, the advice is inaccurate, and we repaired the failing parts  per the warranty standards.  To our knowledge, this repair has been working fine for ****** miles.
  
  
  We are more than willing to assist Ms. ****** with new repairs needed, but to be clear, these are unique repairs for problems that did not exist when the original repair was performed, and no refund is owed.
  
  

• Initial Complaint

  06/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  5/11/24 purchased a new vehicle with a signed financing contract with *************** All info given on a thumb drive, no physical paperwork. 5/16/24 get a text from dealer asking for documents that dont pertain to me. I replied explaining that. 5/21/24 get another text asking for the same info. 5/24/24 I called finance ***************************, I explained to him what they are asking does not apply and you have the loan written wrong, you have it in my business name and it should be in my personal name and it needs to be canceled and written correctly. 6/3/24 spoke to salesman *****, explained where we are at and that I will not be supplying any paperwork from my business to you, cancel deal and rewrite it. 6/3/24 received in mail, letter from Ally they are not doing the deal, this was also explained to *****. 6/4/24 get a text asking if I sent bank statements, then another text asking for SS-4 and Scheduled K forms. I replied explaining how those do not apply to a sole proprietorship business and i asked for the contact info for Ally they are dealing with. They responded saying it was a communication problem. I got a number for Ally but they wouldnt give the contact name. 6/5/24, called dealer, spoke to ********, sales manager, explained everything, he had me talk to ***** in finance because *********************** was off that day, explained everything to her, she asked if I could come in and see *******, manager and I said yes at 12:30. I arrive at dealership at 12:28 pm and was greeted by ******* who I then asked for *******, he said hes off today, I said ********, no off. 6/6/24 I called Ally, spoke to **** and was told she was canceling the deal and the dealership would be notified within five minutes. I asked what about all the forms the dealership is asking for and **** explained **** has never asked the dealer for any documents. 6/7/24 called Ally again to confirm its canceled, spoke to ***** who said the contract was never sent from the dealer so they dont have it.

  

  Business response

  06/17/2024

  We've discussed the issue with ****************** and she will be coming in on Saturday to purchase the vehicle in her business name.  We believe that this will be fully resolved at that time

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2022 ********** mirage g4 from said business. My engine failed and I was told it was because of the radiator didn't have coolant in it. My radiator was repaired by a licensedmechanic and the leak was taking care of. Kunes will not honor the warranty to fix or replace my engine because they say it's because of the radiator. I know this isn't true because the radiator was repaired.

  

  Business response

  06/20/2024

  We're sorry for ******************** frustration, however, the clear structural damage must have been more than her mechanics "seal" could solve.   The warranty company is denying the claim.  We have attempted to resolve with the to no avail.  This is damage due to complications after a collision, and her insurance company may be the only one able to solve (depending on her policy, of course)

  Customer response

  07/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I HAVE NOT RESOLVED THE ISSUE. KUNES IS LYING, THE MANUFACTURER MITSHIBISHI WAS WILLING TO REPLACE THE ENGINE UNDER THE WARRANTY HOWEVER KUNES TOLD THEM THE DAMAGE WAS FROM AN ACCIDENT OVER 3 YEARS AGO, AND SPEAKING TO AN ATTORNEY AND CERTIFIED MECHANIC I WAS INFORMED THAT THE *** WOULDNT BE OPERATEABLE FOR LONGER THAN A COUPLE HOURS, LET ALONG 3 YEARS AFTER THE ACCIDENT. KUNES ALSO LIED TO MITSHIBISHI AND TOLD THEM THERE WAS NO COOLANT IN THE RADIATOR AND THEY PREFORMED A DIAGNOSTIC SERVICE ON THE ***, NEITHER IS TRUE. I HAD MY *** TOWED TO MY HOME AND THERE IS STILL COOLANT IN THE VEHICHLE FROM THE MORNING I PUT IT IN, I ALSO CHECKED THE [PARKING LOT WHERE THE *** STALLED AND SAT FOR 2 WEEKS AND THERE WAS NO COOLANT LEAKING OUT. THEY HAVE NOT TRIED TO RESLOVE THE ISSUE EXCEPT TELLING ME THEYLL GIVE ME 1000 TO TRADE THE *** IN WHEN ITS A 2022! THAT IS NOT ACCEPTABLE. I AM CURRENTY WORKING WITH A LAWYER TO SUE ****************************************************************************

• Initial Complaint

  06/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2018 Chrysler Pacifica from the dealer I have been promised cars mat for the vehicle since purchase and have yet to receive them. the used car manager has said he would try and get get some from their chrysler dealership or buy them for me off Amazon. so far I have yet to get either. also I have issues with my warranty on the scratches and tears in my interior that need to be fixed which they keep putting me off on. I want these issues fixed and I want a free loaner to drive while these problems are being fixed. they seen not to care about customer service, or if they want give me my trade in back as they failed to tell I could do that after three days if I wasn't satisfied with the vehicle I bought.!!!

  

  Business response

  06/06/2024

  We are sorry for the delay.  Floor mats have been ordered and we have a message into ****************** that they should arrive on Tuesday, and we can schedule the other items as soon as we connect with him

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩