ComplaintsforKunes Auto & RV Management Group

• Initial Complaint

  08/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I own a 2022 ********** outlander, about 3 weeks ago the gearshift light came on and after that I wasnt able to shift gears in my car. Im told that I have to pay $1500 because this is not covered under warranty, They said that is was a complete computer malfunction my car has been in the shop for over 3 weeks and there have been multiple recalls on this type of car I feel they should cover this malfunction and not I

  

  Business response

  08/22/2024

  We understand the frustration, but we have worked to appeal to ********** with no relief.  The vehicle has over ****** miles and the factory warranty has expired.  We are working on open recalls, but the customer is responsible for non-covered repairs.  

• Initial Complaint

  08/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my son to go look at cars he test drove a 2021 ****** Versa, he liked the car and we were going to get it contingent on the cost of insurance, after we found out insurance would be to high on the car we declined to move forward with the car and we left the dealership. A couple weeks later I get a withdrawal of my personal checking account from a ************************* come to find out the Dealership submitted paperwork to them as if the car was sold for bi weekly payments to come out how did they get my checking information and why was my account touched when we never got the car there was no sale. I did contact the colonial transfer company and told them they need to refund my money as we never purchased the car and the dealership submitted paperwork they shouldnt have.

  

  Business response

  08/22/2024

  We're very sorry for this mistake.  The purchase was underway and some documents were signed.  When the sale was declined due to insurance needs, our manager missed cancelling this form that was signed.   We have resolved the issue with the customer.

  Customer response

  08/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  08/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a 2021 ram 2500 power wagon from kunes in 2021 . At the time I was offered a extended warranty which was for 84 months or 100k miles . I traded the truck into *** of nashville Sept of 2023 . I filed the proper forms with the company whom was listed on the policy. I got no response after waiting 60 days for a refund . I filed a second request and still no refund or even a email letter nothing . I filed a 3rd form for refund and made several calls and was finally told the dealership had to issue my refund . I called the dealership and spoke to someone who informed me to file a request online threw there website for a refund . I sent a notarized affidavit for mileage and the payoff letter as requested. This was completed . It's been 9 months of trying to get a refund for a policy I never used . The vehicle was paid in full I've provided the requested documents and been patient . There web portal for refunds provides no contact number and no email for contact .

  

  Business response

  08/07/2024

  We are sorry for the delay and inconvenience.   A check has been mailed and we have confirmed with ************** that his refund is on the way.

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used truck and when I went to trade it in for a new one I found out there was an accident report that was never disclosed to me during the purchase. I went to get this matter taken care of my the dealership and they wouldnt help me.

  

  Business response

  08/08/2024

  Thank you for reaching out.  We are working with ************** on a suitable trade, and will do whatever we can to find a solution.  The value we offered him was strong even with the accident on the history report, however, the value is difficult as there was negative equity from a previous vehicle folded into this loan.

  Regardless, Vehicle History reports such as CarFax and AutoCheck are provided and disclosed as third party information (ie - not generated by Kunes), and can be inaccurate due to their nature.  At the time of sale, Kunes always provides a current vehicle history report, and that report is the extent of Kunes' knowledge of the vehicle.  It is frustrating when a past accident "pops up" on a history report, but there is nothing Kunes can do about the information.

  Customer response

  08/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 
  Im asking what I paid for the vehicle not close to trade in values due to the market. It is illegal in the state of IL to sell a vehicle with that was in an accident without disclosing the information. 
  Regards,
  
  ***********************

  

  Business response

  08/09/2024

  That's not exactly true.  This vehicle evidently shows moderate damage in an accident on the CarFax vehicle history report.   There appears to be no structural damage, and it was not totaled with a title issue.  Not disclosing a safety issue or a branded title is indeed a problem, but not being aware that a vehicle had some minor damage that was repaired at some point in its lifetime can happen.  Kunes makes a CarFax history report available as a courtesy to our customers as well as an aide to our appraisers, but all vehicle history reports are not 100% accurate as they rely on individual repair shops to report.

  All that said, our General Manager is working to get in further contact with **************, and deliver the best options available.  

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Invoice number ***** and *****. Brought my 2017 suburban to Kunes GMC in Belvidere Illinois on 06/03/24 to repair a well-known air condition problem. Picked vehicle up and 6/4/24 and paid a total of $1782 dollars to have the condenser refrigerant and seals replaced. On 06/12/24 one of the transmission lines blew out that was installed by mechanic which drain the transmission fluid. By the time I had figured out what was going on and was able to get off the road the transmission was no longer operable. Call the dealer they sent a tow truck towed it in and repaired the line put more fluid in the transmission and said it was good. I asked if they pulled the transmission apart and inspected it said it was not necessary they test drove it and it ran fine. I was not satisfied with that so I called GM and was told to take it to any GM dealer to have it looked at. So at this time I took it to Budweiser Chevrolet in ******** in ****** on 06/21/24 multiple transmission lines were leaking brand new condenser was destroyed. Baffles have been removed and not replaced. Freon was not properly reinstalled. And transmission fluid was extremely low. After going back-and-forth for proximately 30 days GM agreed to cover the cost of the condenser but the rest of the repairs of the damage done and parts removed and not replaced by Kunes mechanic cost $1037.00 and I still have to take the vehicle to a transmission shop to have the transmission inspected and most likely repaired

  

  Business response

  08/12/2024

  ******************** is bringing his vehicle in this week for us to inspect it.  We've informed him that if damage was done to the transmission as a result of the blown line, then we will need to take care of that for him.  We will work with ******************** to come to a mutual agreement regarding the initial work. 

• Initial Complaint

  07/27/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I recently began the process of buying a car from this dealership but ceased the process as I obtained information from prior customers who were disappointed with their service. No sale was made to me and I am still hearing from the business. I sent an email to *************************** stating that our business going forward will cease.

  

  Business response

  07/29/2024

  Were very sorry for your inconvenience.   We have forwarded this to all of our Do Not Call contacts and databases

  Customer response

  07/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Again, I was continuously receiving correspondence from the business after having told them our business had concluded. Any further or future mail will be returned. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  False advertisement of the "Kunes No Fear Warranty". I purchased the **** vehicle from ****. Prior to singing I asked what exactly does the "Kunes No Fear Warranty" covers. The sales manager and others stated "If it touches grease or oil, ITS COVERED!" That's what had me trust this dealership. My vehicles first issue was an oil leak at the timing cover, the tech told me something else. Took it to a different **** dealer. Fixed. next issue was blue smoke after idling and oil consumption. 1st diag, they couldn't duplicate it. Brought it to the same **** dealer that replicated it, But I told them I have the "Kunes No Fear Warranty" brought it back to Kunes . Preformed an oil consumption. It was positive for low oil and I replicated the smoke screen in front of the Service manager, Service Advisor, and Tech. Service Advisor recommended a PCM update. 200 out of pocket. Completed and preformed another oil consumption test. During the mid test, I had scheduled to do a alignment due to suspension rebuild and a trip coming up. It didn't cross my mind other than knowing theirs an oil consumption test. I ended up having the Service Advisor top off the oil. When I got back from driving close to 300 miles with my family I had checked the oil and noticed it was very low. Went in to schedule an appointment for an oil change and told the Service Advisor I had checked the oil and it was very low. All this didn't cross my mind other then the safety for my family while traveling. Service Advisor voided my test. While performing the oil change I had told the Service Manager to check the oil leak from the **** and he stated its not covered under the "Kunes No Fear Warranty" and will not accept my 3rd party warranty due to issues with handling the company I use. After having a 3 way call with **** Corp and Service Advisor. Service Advisor told me "If the part was faulty, then we cover the gasket." But what happen to "If it touches grease or oil its covered!"

  

  Business response

  08/08/2024

  Kunes recognizes the ongoing issues regarding our customers' vehicles.  Our goal is to resolve these concerns to the customers' full satisfaction. We have already left voicemails to the customer in an attempt to get the vehicle back into the dealership.  Offering a loaner vehicle during the visit to allow us time to repair these concerns.  We plan to utilize all available warranties that apply through Kunes, 3rd party and possibly **** goodwill.  We are asking for the customer to bring vehicle back in to allow us to start the process. 
  
  

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Got my vehicle feb 22nd, 2024. They had told me in order to complete repairs, ( oil light min) kept coming on. That I had to complete my courtesy call or they wouldnt fix it. I gave them my car 4x during that time they gave me a loaner because the problem was never resolved. Deer jumped out causing $9,***.00 in damage. My insurance lapsed. I ended up posting a 1 star review on ****** for them. And they told me since I did that, that they would no longer fix/send my vehicle to ***** On July 22, 2024 I took my car to **** myself costing $600 to have them diagnose it. Turns out its the pistons in the engine. Mind you you I have a warranty for that through kunes. Believe they took that away off but their statement on their website says they have power traine warranty for used cars. So I called talked to sales, they said theres a note on the account that they will no longer do business with me. Due to the review, and car. Called the own himself on his cell and he was rude and said and the car you ruined like I did it on purpose and hung up and refusing to help me with my vehicle that I havent even had 2 months since purchasing it!

  

  Business response

  08/09/2024

  We're sorry for **************** disappointment.  However, she declined all extended warranties, understood that she is responsible for all repairs, reached the maximum allowable on our No Fear Warranty, and indicated an inability to pay for further repairs.  Her inability to pay is the reason we declined further service.  She did incur roughly $10k in damages to our loaner vehicle while not carrying proper insurance, and has taken no responsibility for those repairs.  We also understand that ************ has relinquished her vehicle, so we don't believe there is anything we can do for her.
  

• Initial Complaint

  07/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Kunes Auto in Macomb ,******** sold me a ****** lemon and I was forced to keep the car after attempting to bring it back the next day after purchase. Per email I was given a warranty for whatever problems may occur for me to keep the car. Less than a week later I bring the car in they kept my car at 2 dealerships for atleast 2 weeks gave it back worse. I spent ***** at ***** they couldnt figure out the problem so Im just paying 450 a month for a car I tried to return and u wouldnt find the real problem and fix it or give me my car back like I asked. THIS IS LIKE RAPETOO FORCED No need to expand dealerships if you want to become a lemon seller especially not here in ************ openly say your a reputable ***************** and not keep your word when I did everything right and is horrible and bad business. A ****** dollar car that might stop on the freeway and I tried to bring it back literally within 3 days .

  

  Business response

  08/07/2024

  Ms. Patterson purchased a Jeep Renegade for $13,994 on 11/18/23. She drove it home to ********* and reached out after several days about issues. Our Macomb store sent her to the ********* store for diagnostics, gave her the option to exchange which she declined. She then returned to ********* again for repairs and Kunes did repair the vehicle at no cost to her. We also granted her a 6 month warranty for any issues for peace of mind. We have not been in contact with her since the repairs were performed, and very willing to assist, but unable to pay another company's service bill that we were not aware of

  
  

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a 2022 **** edge titanium at kunes **** in antioch, ** on July 3rd 2024. July 9th 2024 the transmission was struggling to get out of first gear. Slowing down to first made the vehicle lock up as if I slammed the brakes. Contacted the dealer on July 9th to find a solution. Now July 11th and still don't have an answer. I could have done my due diligence and checked the car in and out but I am no mechanic by any means. I checked under the hood and the coolant level was well below minimum line. It has zero brake fluid. The oil level was way too high. I traded my car which was supposed to be paid off and I'm still getting calls for payment. On top I paid $3117 for a down payment. At this point, all I want is for the vehicle to be repaired without the bill being 100% on me. I think that would be fair for both parties. Thank you

  

  Business response

  07/18/2024

  We are working with ************ on a replacement vehicle.  Unfortunately finding a suitable vehicle does take time, but were confident that this will be resolved in the next couple of days.

  Customer response

  07/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The dealership is trying to put me in a new vehicle. The updates have been lacking. I was told by the 19th it would be ready. It's been over a week past. Last update they said the vehicle was in service and they would call when completed. They said service was backed up but I don't understand how my vehicle wasn't a priority due to everything that's been happening. I'm now over 2 weeks without a vehicle.

  
  Regards,
  
  *******************

  

  Business response

  07/29/2024

  ************ just left our store and we believe he is satisfied and that this issue is fully resolved

  Customer response

  07/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Everything went very well! The new vehicle is much better. ***** made it very smooth to transition.

  
  Regards,
  
  *******************

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩