ComplaintsforMenard, Inc.
Building Materials
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Complaint Details
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Initial Complaint
09/14/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
ISOU30307201 (order number)I ordered four appliances on 2/27/2021. 3 of the four have been delivered. The refrigerator was delayed three times, longer than we could wait. We visited the store 9/3/2021 and canceled the order. We were told it would take a few days to show up as a refund on the credit card. The online order shows it was canceled 9/8/2021. I waited roughly one more week and contacted Menards via email. I received a phone call stating that since this was a return beyond 90 days, they could only do in-store credit. I informed them it wasnt a return but a cancelation since the appliance was never delivered. They said they could request a refund by check but that it could take a month if the approval was granted. I find this unacceptable since I have now had to purchase another refrigerator from Best Buy (which came in 10 days) and am out $2,000 for another month. This should be simple - please refund my credit card what is owed quickly.Business response
10/06/2021
I believe this has been resolved.Initial Complaint
09/10/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
4/16/21 I came into the store with my father/contractor to purchase a garage door. We eventually received help after asking several times.Door ordered.A month later I receive the email that its ready.We arrive to pick up the door.Load it up.Notice its the the correct door.We return to the service ***** I asked for a refund.She would not refund my entire amount because of a rebate that was sent out that I had not reviewed at the time. I agreed to purchase a new door and make the exchange.I was also told the door was over 400 more!So I paid another ****** on top of the ****** I had paid.I was told it would be in around the first week of Aug.I waited ALL summer for this door.Called many times.It still wasnt delivered in Aug.I then called in Sept. 7 and was told the door had been sitting there for three wks.i wasnt notified.It was few days over 90 days so wouldnt refund. Mgr **** Trail very rude.I was very upset.He warned me he still hadnt submitted my refund so I better be nice.Business response
10/06/2021
see attached requesting customer to Mail attachments.Initial Complaint
09/09/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 4/18/21, I ordered a patio set online at Menards. Total price for delivery came to *******. I received the set about a week later. Within 3 weeks after assembly the set rusted out and was falling apart. I contacted my local store and was told they couldn't help because it was ordered online. Contacted the actual vendor and was told it would be 12 weeks to replace it. Contacted Menards corporate and they agreed to pick it up for a full refund. On 7/20/21, it was picked up and the workers observed all the rust and rust stains on my patio. On 7/24/21 I was credited $866. When I questioned the remaining amount I was told that would be a rebate check. As of today 9/9/21, I haven't received any further compensation and was also told the rebate check was an "assumption" and they don't have any documentation proving the remaining compensation was ever sent to me. Customer service refuses to help any further. I've asked for management regularly but they refuse. I have an email chain to suppoBusiness response
09/22/2021
See attached explains the correct refund.Initial Complaint
09/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
8/10/20 I purchased a mower from menards. It would not start, the push button fell apart, when it did start, it was smoking. Grass was going into the bagger with the plug in. The side ***** fell off into the blade which was extremely dangerous. I contacted new ulm menards and spoke with ****. 3 weeks after purchasing the mower, explained what happened **** stated" theres nothing we can do, we have a 7 day return policy if you put gas in it,, ************************************************* the box. Frustrated, I felt scammed. I purchased another mower from my hardware store. August 3rd, I was in menards and saw someone returning a mower. I went home, found my receipt and the mower and brought it to menards. I was denied assistance for my return and was told to drive over an hour to a service center. I asked for a manager and left my number for them to call me back. 3 weeks have passed, I have not gotten a call back from *************************** or **** managers from menards.Business response
09/22/2021
See attached for Menard's gas powered products policy.Customer response
09/23/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Several times I brought my mower into the menards in St.Cloud and was. Not offered any assistance. I have purchased a new mower fromMy local hardware store already last year. I do not wish to keep a mower that should have been throughly inspected before selling it.Which mine clearly was not or it would not have passed. I believe if they would have offered me the correct information I would have gotten my money back at that time. Instead the Information I received left me stuck with a newly Purchased defective mower that was a safety hazard.[Please type your response here.]
Regards,
*********************Initial Complaint
09/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 2, 2021, I purchased a $1300 patio set from Menards. It is now completely discolored and looks terrible. I have contacted Menards twice to see what my options are and Cannot even get anyone to respond to me.Business response
09/22/2021
Send Menards receipt by Mail, see attached.Initial Complaint
09/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a generator last month and when begot it set up our fridge kept shutting off. The generator was plenty big enough to run it. when i plugged it in to the other side it worked fine. also the push start button never worked. when i called menards to see if we could return or replace it we were told that we would have to file a warranty work and bring it to an authorized dealer. After spending $800 on a generator and it never working correctly i don't think it is on us to get it fixed. i can see if we had it for a couple years, but this is a brand new one that never worked properlyInitial Complaint
09/07/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I took screenshots of the complaint as it passes the character limit.But, the response from the complaint from Menards (**** Menard *** ************************** was that I signed that my order was accurate therefore they would do nothing. My issue is with COVID, we are 6 ft apart. We did everything from the register as their computers were not working. Contractor and I relied on the sales rep to hit the drop down menu and enter correct information. Only to find out the night before pickup that they botched most of the order and I had to change my entire theme. Then to be embarassed and wrote off by management by being laughed at by the *** then AM having a blue paper tossed at me like I was nothing by and then corporate to tell me they aren't doing anything for me is not appropriate. Especially with a company that has willingly taken close to 6k total in cash from me as a consumer in the last month. Apology is long over due and some kind of compensation would be appreciated.Business response
09/17/2021
see attached asking for print out and readable copy of special order to Menards.Customer response
09/19/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I've already submitted proof prior to reaching out to BB with the blue paper. They should still have that with the explanation and provided you guys with it as well. They really need to hold themselves accountable and being mistreated by the general manager **** and the assistant manager ***** is completely inappropriate. Why aren't they addressing that?.]
Regards,
*****************************
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Customer Complaints Summary
737 total complaints in the last 3 years.
207 complaints closed in the last 12 months.