ComplaintsforJ. Jensen & Company, LLC

• Initial Complaint

  06/27/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  *** Jensen is a contractor he builds homes we went into a contract with him in March to build us our home my wife and I and then in May we hired him to finish our basement so we gave him an extra $18,000 in ******* money and an extra month to finish our house we were supposed to close memorial day weekend then we pushed it out until the last weekend of June and as of right now the last business day before close he tells us were not closing hes not selling us our house hes going to refund our ******* money he doesnt have our house finished hes lying hes making excuses there are things I didnt pass inspection code this is a brand new house under construction this man is evil he told my wife and I we werent welcome at the house while he was building it hes a liar hes manipulative hes rude hes condescending and he treats people like s*** our house is not finished he has no intention of us closing and finishing it and buying it from him he wants to sell it on his own later on and make a lot more money than what he sold it to us for hes unethical he doesnt deserve to ever build another house in this county the city or in this area or for that matter at all we have given him over $28,000 between ******* money and upgrades that we have done ourselves versus what he wouldve bought and installed and now hes telling us he doesnt know when the house will be finished and hes going to ********** and hes like jumping ship I think hes a fraud and hes a con I think hes going bankrupt he doesnt have money to finish the house and hes leaving the state before he gets caught I have the County involved I am contacting the city tomorrow and now Im contacting you right now we need to get this guy and get him from ever building another house ever Ive got the title company involved to get our money back but you guys need to make sure you do your due diligence so you can make sure in ********* that he never build another house He owes my wife a lot of money

  Business response

  07/11/2022

  We build spec homes we are grateful for our many customers and our great rating with this agency. Around March of *********************************** about purchasing a spec home we were building. The home was in the process of construction. We wrote a contract with the buyers for them to purchase my spec home with a detailed outline of all things to be used in the home. The buyer was aloud to pick out cabinet knobs, lighting and flooring color not product for the home to there taste. In May just before closing they asked to Finish the basement and were given one month to complete the basement. The Thursday before closing an occupancy inspection found a code violation for a handrail being to close to the wall and a 1/4"x 1/4" drill hole in an I joist which the inspector let go on the first inspection but asked for engineering for liability reasons as the buyer had threatened him with reprimand from the state for not doing what he wanted earlier in the project Both of these have been repaired the joist requiring no repair at all. On the Friday before closing we then contacted the lending institution about the issue; the buyers were using an FHA guaranteed loan and unlike other loans occupancy is required to close. We then immediately contacted the buyer to let them know we would not be able to close. We did not have occupancy I asked them to total everything they had into the house in ******* money and other money so we could refund it to  them if they did not wish to purchase the home. As stated at the beginning of the complaint we offered immediately to give them there money back. The week of closing we did have a family vacation planned to ********* my sister that lives in ****** was bringing her son to the main land for Dyslexia summer school and as we don't see each other much it seemed like a great time to take a vacation. The vacation was planned in February when we found out they would be in **********. The house is being completed now that we are home. We have no intention on selling the home for more  money other than the increased cost of what we paid the complainant to cover cost we incurred.  We are sorry things didn't work out with this couple and truly wish them the best. Attached you will find a release given to us from the potential buyers from the date of closing. Multiply times while building this home as a spec home we were threatened by the buyers with both legal action for not doing what they wanted instead of what was stated on the contract. They yelled at the Trim ********* at which time their poor behavior and rude treatment toward the people and contractors involved got them asked to leave the property. They were referred to as the crazy's by there banker. 

  We were brought in on there family life multiply times when the buyers husband was caught, according to his wife being un faithful, then tried to use this as an excuse to back out of the deal multiple times. That is definitely something we did not sign up for when they offered to purchase my home. Sometimes you have to chalk things up to lessoned learned and stay away from toxic people. They were allowed to purchase this home it was there decision for it to not successfully happen. They were well aware that this is a spec home and not a custom home from the begging. We were being kind enough to let them chose a few things and ended up here. 

  Customer response

  07/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response Hello yes so *** Jensen is lying in his response back to the BBB saying that my banker calls us the crazy couple my hello yes so *** Jensen is lying in his response back to the BBB saying that my banker calls us the crazy couple my wife and I and that were crazy well I talk to my loan officer yesterday at Loan Depot and she practically was crying because shes like **** I would never do that my team would never do that weve worked with you numerous times in the past on other loans and weve been going through this loan since March  And so that was the first thing the second thing he is lying about or not being truthful about is him saying that he doesnt want to sell the house for more money thats exactly why he wont sell us the house ***** that house is being appraised and its gonna ********* of a lot more money than he was selling it to us for $301,000 that house will probably Fach upwards of $400,000 if he put it for sale when hes done building it so hes a liar about saying hes not trying to make more money  also talking about a couple little things that need to be fixed on the home inspection theres a whole laundry list here ***** I got an inspection report with about ************************************************************* Trempealead also talking about a couple little things that need to be fixed on the home inspection theres a whole laundry list here ***** I got an inspection report with about 20 different items that failed inspection Ive also contacted *********** county and filed a report against the inspector because I believe the inspector and him are in cohorts to not get this house done and not pass the inspection because without it passing with my HF excuse me my FHA loan I cannot move in and close the house loan until an inspection was done and it passed to give me an occupancy ladder so without that I feel he didnt do the house properly he failed it on purpose he was in cahoots with the inspector and Ive got an *********** county and the Director of couple county involved now Im looking into the inspector because theres discrepancies on what hes telling us and when he was doing the stuff  so those three things are far out and if you were building a house for somebody and you had a close at on June 26 knowing y so those three things are far out and if you were building a house for somebody and you had a closing on June 26 knowing you were going on vacation a few days later dont you think he wouldve got the house done in time for it so you can sell your house to your clients that have been building this house since March  also he rejected our appraiser and sent them away and said not to do the appraisal until he was ready when he also he rejected our appraiser and sent them away and said not to do the appraisal until he was ready when he knew that it had to be appraised for the loan the week before of close so he did all the stuff intentionally and on purpose hes a liar hes deceitful hes unethical and hes going to pay the price with the chapel county with the city of ***** hopefully with the Better Business Bureau and the title companies in ********** and anywhere else he tries to do business  thank you ***** here.]
  
  Regards,
  
  *******************

  Business response

  07/13/2022

  The borrower did call the potential buyers the crazy's and told me they to had stopped talking to one of the buyers because of his crazy behavior. We are not in cahoots with any building officials from the county. The buyers voluntarily walked away from the sale. I had signed the deed prior to leaving on vacation so they could close while I was gone if they wanted to proceed with the sale. We offered them there money back.  The price of the home will be increased to cover the additional costs that are incurred which include my time writing this email. As I said before we are sorry it didn't work out. We paid the buyers there money as they asked in the complaint. They voluntarily walked away they could have purchased the home they decided not to.  

  Customer response

  07/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I here.]

  Very business bureau I think you guys have enough common sense to notice this guy is the biggest liar youve probably ever come across the house failed inspection the inspector did not pass the house and proof the county of tramp as of today it still hasnt passed inspection because the house doesnt even done there was no occupancy letter so how could he excited did over before he went on vacation at the end of June for my wife and I had to close and move into the house when it failed and there was no occupancy letter I mean does he think were stupid how hes trying to do now I was lying fabricated story so the BBB doesnt give him a bad rating well dont worry ************* Trempealeau County and help me associated party will make sure that he ever does business again with these counties and cities will be very hard for him to do so keep lying *** everybody knows the truth why dont you call the county right now and speak to ******************************* ***** he will tell you the truth **** the inspector failed it on Friday, June 24 the final inspection has not been done  there would be no occupancy letter for the mortgage company to close on lawn at the 27th at the title company because it failed its not finished its still not finished
  So wed love to show you all the emails from *** Jensen that said he wasnt selling us the house its not closing hes doing nothing about it its not gonna happen before June and hes going on vacation he doesnt know when youll be back he doesnt know when youre finished a House my wife has all the emails we have everything set up so go after this a****** he gave him a bad rating that he deserves dont worry *** your time is coming

   

  
  
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  Business response

  07/18/2022

  The buyers requested there money back ASAP we provided it as well as extra. The buyers voluntarily left the purchase contract. The last response says that as of today the house has still not passed occupancy the occupancy letter is dated 7/14/22 today is 7/18/22 this statement is false. In the event that a joist repair came back and occupancy was available to the homeowners before I returned, I signed the deed so they could close without me present. Please contact ********************* for verification of that fact. We forgot to address another accusation that we sent the appraiser away. I never spoke to the appraiser on site nor was I present while he was there.  We did not jump ship. We did not go bankrupt. We did do everything we could to attempt to sell them the home including an email that states "if you choose to not purchase the home" which was shared with the title company as well. The buyers voluntarily left the home and signed off there opportunity to purchase it for the price negotiated. We did fail to get occupancy before closing as these are the first buyers we have dealt with that were using an FHA loan we did not know of this requirement. When we found out we couldn't close we immediately contacted the buyer offered to give them the money back and gave them the option to purchase the home. The buyers walked away from the purchase they could have made.  *** Jensen

  Customer response

  07/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  he blatantly lied to you he told you in a previous email that he wasnt even going to sell the house for that much more money than the 301 that he sold it to ***** and I for and all of a sudden its on the market today for ******* so I think $53,000 is a little bit more money dont you think ***** than what he sold it to me and ***** for the title company manager ***** the manager specifically told me that we could not close unless *** Jensen was there to sign and close the same day and time as ***** and I and why would he sign off on the deed knowing that the appraisal was never done and the inspection failed  and a week later all of a sudden it doesnt need any repair  it doesnt need anything done to it and theres no work no problems how does the inspector for the house fail it for safety code and then all of a sudden there no problems with it and he does too know about the appraisal hes the one that has to coordinate the date with the appraisal company and it was scheduled for Tuesday, June 21 and he specifically told them not to appraise it because the basement carpet wasnt laid yet thats exactly what he told him

  
  

  
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