Complaints

This profile includes complaints for Midwest Manufacturing Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Midwest Manufacturing Inc

  5311 Kane Rd Eau Claire, WI 54703-9822

• 

  Midwest Manufacturing Inc

  5102 N Town Hall Rd Eau Claire, WI 54703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern:some years ago I purchased three 36''exterior doors from the Menards store in ******* ********, under your brand of ***********, with the knowledge of warranty for life, as indicated by Menards.Within a short time, I saw problems, but this past Fall I removed the doors from their dry rotted frames, and rebuilt them, using CCA-treated lumber, so as to not have this problem of dry rot again. They were taken care of yearly, by sealing with chalking, but Midwest Manufacturing doesn't seem to want to honor their warrant. As I go into my last years of life I wish this matter resolved.Moving forward I need the following under warranty 3 36'' door threshold plates and the seals under the door replaced, as with the great amount of rust on the screws, they don't adjust anymore. My door jambs from CCA lumber will last, unlike the dry-rotted frames removed. The door plates have ***** screws, should have been made with SS. But they don't use the highest quality in their pine lumber, screws or ************* any event, this is my request under the warranty, and no one cared before when I first filed a complaint with the company. My request is simple, and straightforward, as to simply replace the thresholds and lower seals on the 3 doors is all that I ask. If needed I can place a complaint with the AG's office and others, to get a resolution.The best way to reach me is by e=mail, thanks

  Business Response

  Date: 04/15/2025

  Please see attached letter. 

  Customer Answer

  Date: 04/15/2025

  what is the phone number and or e-mail of  the party at ********. As a letter was received, but not phone or e-mail connected with it. 

  Customer Answer

  Date: 04/15/2025

  what is the phone number and or e-mail of  the party at ********. As a letter was received, but not phone or e-mail connected with it. 

  Customer Answer

  Date: 04/15/2025

  what is the phone number and or e-mail of  the party at ********. As a letter was received, but not phone or e-mail connected with it. 

  Customer Answer

  Date: 04/15/2025

  what is the phone number and or e-mail of  the party at ********. As a letter was received, but not phone or e-mail connected with it. 

• Initial Complaint

  Date:02/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 12, 2024, I ordered 72 deck boards on-line from ******* including delivery. After the Contractor that I hired had installed roughly half of them, he discovered that the remaining pile of material was different from what he had already cut and fastened down. He continued with the project as he had multiple jobs scheduled and this was the only time he had available to complete my deck. I contacted Menards, who directed me to their supplier, Midwest Manufacturing. Midwest Manufacturing stated that I should have brought the material back, even though they're the ones who packaged, shrunk wrapped and deliver the faulty product to my doorstep. They're refusing to provide any compensation even though the lack of quality control on their end is the root cause of the problem.

  Business Response

  Date: 03/07/2025

  See attached 

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three deck railing kits from the Home Improvement store that sells the product. I had to wait two weeks for a special order. I scheduled my install for my business , and picked up the product. Upon installation of the product , I discovered that the railings were faulty, and did not work with any of the components that were supplied. All three kits were faulty. My options were either, return the product for replacement, and wait another two weeks , while my project was delayed, and compensate for time and labor costs. Or, use my tools and time to rework the railings so they would work with the posts, which still cost me time and labor charges to perform. I chose the latter, and installed after being reworked.I understand that it may void the warranty, but it would cost me more to delay my project, and not sure I would get another faulty product .All I asked , after filing a complaint, was to be compensated for some of my time to rework their faulty product.They replied, and denied my request, offering nothing.I see from other complaints, that this company does not stand behind their products, and consumers should be aware of this.

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased four steel exterior doors with a three-point locking system from Menards. One purchased on 6/1/23 and the other three were purchased on 9/8/23 with a total before of $4,343. The doors were delivered and installed at *************************************. The screws on three of the doors continuously have to be retighten and if this is not done the door will detach from the hinges and comprise the three-point locking system and the safety of my family. On 8/27/24 I sent the first email to *********** at which point ******* *. responded to request pictures of the doors and a copy of the receipt. I sent the pictures, a special-order receipt for one of the doors and advised him the other receipt was already on file from a previous issue with the three-point locking system (the wrong lock finish was sent, and the receipt was requested by *****). Several times I have asked for a status of resolution, and I also asked for a company representative to come out and inspect the door because again my family safety is at risk. ******* *. consistently responds with a general email asking for pictures and receipts and has never acknowledged my questions. I contacted the company at ************ spoke to ***** 9/10/24 in the door department that was able to see all the documentation was on file, she forwarded ******* B an email at which point he replied to me they did have all the additional documentation however he needs pictures of the fourth door which is a glass door and clear picture of the problem. I responded to him that I never filed a claim for the glass door because there is not a problem with that door. I called the company back and spoke with ***** ** 9/11/24 who over talked me, defended the action and non-response of ******* B, telling me I need to send in the requested information, never asking me for any information about my claim not even my name until I told her she has added to the frustration. At this point I want a refund because the company has failed me.

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a special order countertop from Menards.. it was manufactured by midwest manufacturing Eau WI. We were initially told two weeks turnaround time.. so we purchased it. After three weeks I contacted Menards they assured me it was being built. It took five weeks. We set up delivery and received a call from Menards that it was broken.. It was actually broken in several pieces.. Menards immediately reordered it and said they put a rush on it. Three weeks later I called Menards and MidWest.. they had no order for it. Even though I Menards called me the day it was discovered broken to assure me the new order was placed. three more weeks and many phone calls , the delivery man brought our countertop.. 11 weeks.. He also told us when they went to pick up the first countertop the box was bowed.. and he could hear the pieces rattling in the box. There were many broken pieces and it was shipped that way. After we finally received the new countertop it was warped so bad that it took extra reinforcements to get it in place. My kitchen had already been disrupted for 11 weeks. Thanks to my ********* it is barely noticeable.. even though it sits higher in one spot. Midwest Manufacturing response was they could replace it . It would be 5 months without a countertop if I chose that route. After looking at there internet rating 1.8 I should have done my research.. I give the less than a one..

  Business Response

  Date: 07/09/2024

  see attached

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a special order door from ******** in *******, **. The door was installed on 8/21 by a professional contractor. On 8/22 it rained and water was seeping through the window. ******** wouldn't help me. *********** offered to send me a replacement window that I would have to install. The is ridiculous. They sold me a defective product. I want a new door and I am not fixing a new door. The work to go get and install a new door cannot cost me any more time. I want them to bring me a new door to replace the defective door.

  Business Response

  Date: 09/11/2023

  see attached

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for the ultradecking boards at Menards. They were on backorder so I didn't get them til October 2021. They were professionally installed and in May 2022 (7 months later) I was on the deck and fell through because a board broke. I called the contractors. They came out and looked at the boards. They could be broken by breaking pieces off with your thumb. Where the chair sits it is warped. Where the grill sits it is warped. The type is delaminating, the boards are cracked all over. Even the seat that was built that nobody has sat on is doing the same thing. I filed a warranty issue only to be told it was not installed properly. The contractors came out and corrected everything. It has only gotten worse. I emailed again letter her know it is worse and still I got the same run around. This month August 2023 I took a board into Menards and spoke to the assistant **. He told myself and the contractor that he could clearly see the board was not poured correctly. His exact words were it looks like one of those duraflame fire starter. He took all my information and said he was going to see if he could get them to do something since he knew it was a faulty board. Today, the very next day I get a call from the ** stating that they can not do anything for me because Menards will not let the stores get involved. I just want an in store credit so I can go get wood boards and get my deck redone. I can not use it because the boards are all breaking. It can not be walked on even by a child because the boards break when stepped on. I am at my **** end with these defective boards that even the Menards ** stated were not made correctly!!

  Business Response

  Date: 09/11/2023

  see attached

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2023, I special ordered 30 boards ($35.05 each), of Ultra Deck Fusion composite decking through Menards (order number ********) manufactured by Midwest Manufacturing. I specifically chose this product as the company itself and Menards advertised it as follows: Engineered surface technology for fade, scratch and stain resistance, backed by the Ultradeck 25 year warranty, features our tough and durable top cap for high impact, scratch, and fade resistance, give your deck a unique, durable finish. These advertising claims are taken directly from the website ultradeck.com. On the Menards website, it is advertised as Low Maintenance, Provides you with the look of real wood without the upkeep, lacks the high maintenance costs of traditional wood products, and offers a ten year limited warranty.I immediately noticed many small black spots and small scratches/gouges in numerous places on the deck.Between June 16, 2023 and June 20, approximately 50 emails (mostly pictures) were exchanged between myself and ************ from UltraDeck. He requested that I send pictures, which I did. He said that he did not see any manufacturing defects, therefore could not help me. He subsequently asked for more pictures, which I took and sent. Throughout the email exchanges, ************ alternately denied seeing any issues and explained away the issues as my fault. He suggested that I had used too much force on the deck, causing the scratches. He suggested that I had spilled something on the deck. He suggested that I needed to sweep the deck, as debris on the deck would cause scratches. Each of these accusations against me was false, as there was no furniture at the time of noticing the first scratches, and I had not spilled anything. The deck was too new for even debris to be built up. He also told me to purchase Rustoleum deck cleaner and/or power wash the deck. I felt this was ludicrous as it was less than two weeks old and was supposed to be low maintenance.

  Business Response

  Date: 07/14/2023

  see attached

  Customer Answer

  Date: 07/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The response completely disregards all of my concerns and I do not accept it. ***************** only addressed the minor scratching, and disregarded the gouging, major scratching, and staining. I could not return the boards, as they were already cut and installed. The stains occurred within a week of being completed, although the contractor noticed some small stains as he was installing. The warranty is misleading. On the Menards site there is one warranty length, and on the Midwest  manufacturing site there is a different one. Either way, they do not honor the warranty. Now that the deck is about 6 weeks old, I am noticing some of the boards warping. The product sold to me by Midwest Manufacturing has certainly not lived up to the ads and claims the company makes. I expect a full refund.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:05/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a contractor install Ultradecking from Menards approximately 7 years ago. We have had it redone 2 different times by 2 different contractors for a total of 3 times. We continue to have problems with the material warping, cracking, fading, and bubbling. The contractors followed the installation instructions each time. The company blames it on contractor error. They refuse to stand behind their product/warranty. We have spent in the vicinity of $17,000 and are very disappointed to continue to have a deck we have to do maintenance on every year.

  Business Response

  Date: 06/02/2023

  see attached

  Thank you for giving us the opportunity to respond to ************************** concerns.

  I am so1Ty if ********************** has experienced a problem with his decking. We have reviewed ************************** information and pictures and find that the problem he is experiencing is with the sub-frame, not the decking. Ultra.Deck composite material is non load bearing and will take shape of whatever is applying pressure to it. It appears that one part of ************************** deck is warping in the exact same spot on all the boards, which indicates that the issue is underneath the deck surface. We reconunended that ********************** review the levelness of the substructure underneath the deck and make sure the substructure is not in contact with the ground. While I am sorry that ********************** experienced a problem with his decking, since this not a manufacturing defect, we are unable to offer any compensation.

  We appreciate ************************** understanding in this matter.

  Customer Answer

  Date: 06/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  We have had the deck built two different times by two qualified contractors.  Everything was done according installation instructions.  Extra joist boards were installed for extra support, Joist were installed 18 inches on center,  There is concrete footings used so it is not sitting on the ground and they made sure it was level the whole length of the deck. The boards are not just warped in one spot so it is not just one area.  I don't understand what some of this has to with the boards, cracking, bubbling up and fading. We have had the deck 8 years and the the company only offers a 10 year warranty which tells me they don't expect the boards to last anymore than 10 years. I have read plenty of reviews on the ultra decking and other people have been experiencing the same problems with the boards cracking and warping. People have also mentioned the company will not honor their warranty/stand by their product only to continue to blame the problems on installation. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Fusion 2.0 Ultradecking from Menards in August of 2022. Almost immediately after installation my dogs were leaving scratches in what is advertised as "scratch resistant" decking. I went through the whole process of the complaint form, sent plenty of pictures, etc. Only to be told not to allow my dogs on the deck as a solution. No resolution to the terrible product they product. No consideration to the fraudulent claims the product is scratch resistant. Their warranty is deceptive, and based on the other complaints, I don't believe they would stand by it anyway. The warranty states it will not cover normal wear and tear which I assume they believe this falls under. I would consider scratches from dogs in less than a weeks time anything but normal wear and tear. I will by filing a small claims case against this company seeking a refund over what could have been a simple replacement under warranty for MM.

  Business Response

  Date: 02/06/2023

  see attached