Complaints

This profile includes complaints for Furnish 123's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Furnish 123

  3310 E. Hamilton Ave Eau Claire, WI 54701

  
• 

  Furnish 123

  2800 Pioneer Ave Rice Lake, WI 54868-2428

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bought a kitchen table and noticed some small particles on the top of the table. I thought it was my kids since one is young cleaned it off. Bought a table cover so the top of the table would not get ruined from my children. Which this was a clear table cover. Noticed again today that there was more particles. Cleaned it again thinking the kids moved the table cover. I moved the table cover backed cleaned the area and little to my knowledge I thought this was my kids. However after while I noticed this was not my children one night I moved the table cover and left it. By the morning there was more particles. I cleaned them went to work to make sure this is what was happening and yet again yes the particles were back. I went to the store and talked to a manager was instructed to send them pictures I did. I waited then for a call back. A while later I got a call from the *** for the table. I also in the mean time called pest services to see if they would be able to treat the table. I was told no and that they would ruin my table. I have been very forth coming about the table and the bugs yes bugs that have came with the table. I do eat meals every night at the table with my family. I am not sure what to do anymore as I feel like I am getting no where and all I know want is a table to be able to eat at. I have also not heard from the store owner as this to me should have been a call back from them. I also have more pictures but I am unable to load them all. I can send them later if needed.

  Customer Answer

  Date: 10/16/2024

  This is what the table has and it is the only place tried to have it treated. But still has the beetles. Here is the report from the pest control. 

  
  

  On Wed, Oct 16, 2024 at 10:51 AM ***** Swim <*********************************************************************************************************************************> wrote:
  

  

  

  

  
  

  

  Business Response

  Date: 11/11/2024

  I picked up a new vendor and we will be replacing the table.

  
  

  
  

  ***** ****

  Owner

  Furnish 123 ***** Mattress 123

  Eau Claire ***** Rice Lake

  Customer Answer

  Date: 11/11/2024

  I received a message from Furnish 123 on Friday that they are willing to replace the table. I went to look at the options that were sent to me as I was unable to see what the base of the table looked like. They stated that they were going to try and order in the two options as the table that I bought was no longer available. So at this time I am still waiting for pictures or the table to see if any look like or match the chairs that I have already purchased. If you have any questions please feel free to contact me at ************.

  
  

  Customer Answer

  Date: 02/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I am happy to say that the table has been replaced as of 10 minutes ago. I would like to thank you for helping me get this resolved. I am so very thankful for your assistance. 

  
  Regards,
  
  Amber Swim-******

  
  

• Initial Complaint

  Date:05/20/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UPDATE: went into the store, manager said she ordered the wrong thing and only ordered 4 pieces. Owner called me asking why Im So mad about this and that theyll return my couch to me and pick this one up, and that they dont want me in their store again because their workers were stressed. I recorded my convo at the store since I know we ORDERED a 6 pc set. Holy h*** FURNISH 123 is a JOKE!!!!! Anyone looking to buy furniture I DO NOT recommend Furnish 123 ********************************* 123 Heres a video of the couch I ordered and a photo of what I got delivered today. Called and ********* advised this is the couch on my invoice, yet I have the dimensions sheet from the manager the day I ordered showing exactly what is in the video. I am not happy, to say the least. - finally got a call back and the manager told me I said the full couch wouldnt fit (NEVER SAID THAT I was ecstatic it WOULD fit and we discussed ALL the pieces I was ordering when I checked out!) so she only ordered whats pictured. I am in complete disbelief. I dont know if this is some scam where they have you wait 4+ months to get your couch and say they misunderstood what you ordered so they could charge another $750 for what is missing. Oh and all the tags on this couch are Ashley *********************** which are JUNK and would never have ordered had I known thats where they got their furniture from. Spread the word. More back story - Ordered my couch months ago, told me delivery would be ****** didnt hear from them again, call and they say it will be delivered May 15 its coming upon may 15 no word. I call them, again, they say early June, then say no pieces are in. Asked them to look into since Id previously been told we were waiting on ONE piece. They said theyd call me back, never did. So again I call, they said theyll reach out to get that piece expedited. This has been an AWFUL experience and I would not recommend them to anyone!!!

  

  Business Response

  Date: 06/10/2022

  This customer ordered the sectional the way it was ordered.  She took a video of it the way that it was in our store.  The diagram that we give customers is to show the options.  ******** the Store Manager, goes thru the invoice every time with customers and goes over everything that is on order.  She has been with me for over 6 years and has never had an issue with ordering incorrectly.  The customer did not know if she would have room for the entire sectional and when the delivery guys went to deliver this sectional, they confirmed after hearing about the complaint, that it would have not fit.  Due to the pandemic, product kept pushing out and it was not under our control.  The customer called the store after delivery and was very rude to our staff.  Her father called to order the 2 pieces she did not order to appease her.  Her father later called the store to cancel the pieces and to "warn us that she was coming in and it wasn't going to be pretty."  When she arrived, she made a scene in front of other customers (we have her on store video) and was very rude to our staff.  I later called her from home after ******* called me very upset and advised me on the incident.   I called the customer to talk rationally, but she went into her complaining about ******* and asked me to wait and stop talking so "she could start recording".  I then told her that it was not ok the way she talked to our staff and that we would pick up her furniture the next day that the delivery guys worked and told her not to come into our store again.   We have been in business for 12 years and this is only the 2nd time I have ever had to ask a customer to not come back.  I advised ******* that if someone acted like that again, that she should ask them to leave and if they didn't, to call the cops.  My staff does not need to deal with that kind of verbal abuse.  

  Customer Answer

  Date: 06/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have gone ahead and attached the video her store manager admitting she ordered the wrong thing. I have also included the attachment of the store owner stating she wanted to call the cops on me, she also said this on the phone with me, and advised she didn't know why i was making such a big deal about this. i have gotten numerous messages and responses in regards to this bad business practice, and I am not the first, and won't be the last. 

   

  Here is a link directly to the video, as well as their extremely unprofessional responses.

   

  https://www.facebook.com/1597260007/videos/pcb.10224176060341367/429102205720452

   

   
  
  Regards,
  
  ***********************