ComplaintsforFurnish 123

• Initial Complaint

  05/20/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  UPDATE: went into the store, manager said she ordered the wrong thing and only ordered 4 pieces. Owner called me asking why Im So mad about this and that theyll return my couch to me and pick this one up, and that they dont want me in their store again because their workers were stressed. I recorded my convo at the store since I know we ORDERED a 6 pc set. Holy h*** FURNISH 123 is a JOKE!!!!! Anyone looking to buy furniture I DO NOT recommend Furnish 123 ********************************* 123 Heres a video of the couch I ordered and a photo of what I got delivered today. Called and ********* advised this is the couch on my invoice, yet I have the dimensions sheet from the manager the day I ordered showing exactly what is in the video. I am not happy, to say the least. - finally got a call back and the manager told me I said the full couch wouldnt fit (NEVER SAID THAT I was ecstatic it WOULD fit and we discussed ALL the pieces I was ordering when I checked out!) so she only ordered whats pictured. I am in complete disbelief. I dont know if this is some scam where they have you wait 4+ months to get your couch and say they misunderstood what you ordered so they could charge another $750 for what is missing. Oh and all the tags on this couch are Ashley *********************** which are JUNK and would never have ordered had I known thats where they got their furniture from. Spread the word. More back story - Ordered my couch months ago, told me delivery would be ****** didnt hear from them again, call and they say it will be delivered May 15 its coming upon may 15 no word. I call them, again, they say early June, then say no pieces are in. Asked them to look into since Id previously been told we were waiting on ONE piece. They said theyd call me back, never did. So again I call, they said theyll reach out to get that piece expedited. This has been an AWFUL experience and I would not recommend them to anyone!!!

  

  Business response

  06/10/2022

  This customer ordered the sectional the way it was ordered.  She took a video of it the way that it was in our store.  The diagram that we give customers is to show the options.  ******** the Store Manager, goes thru the invoice every time with customers and goes over everything that is on order.  She has been with me for over 6 years and has never had an issue with ordering incorrectly.  The customer did not know if she would have room for the entire sectional and when the delivery guys went to deliver this sectional, they confirmed after hearing about the complaint, that it would have not fit.  Due to the pandemic, product kept pushing out and it was not under our control.  The customer called the store after delivery and was very rude to our staff.  Her father called to order the 2 pieces she did not order to appease her.  Her father later called the store to cancel the pieces and to "warn us that she was coming in and it wasn't going to be pretty."  When she arrived, she made a scene in front of other customers (we have her on store video) and was very rude to our staff.  I later called her from home after ******* called me very upset and advised me on the incident.   I called the customer to talk rationally, but she went into her complaining about ******* and asked me to wait and stop talking so "she could start recording".  I then told her that it was not ok the way she talked to our staff and that we would pick up her furniture the next day that the delivery guys worked and told her not to come into our store again.   We have been in business for 12 years and this is only the 2nd time I have ever had to ask a customer to not come back.  I advised ******* that if someone acted like that again, that she should ask them to leave and if they didn't, to call the cops.  My staff does not need to deal with that kind of verbal abuse.  

  Customer response

  06/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have gone ahead and attached the video her store manager admitting she ordered the wrong thing. I have also included the attachment of the store owner stating she wanted to call the cops on me, she also said this on the phone with me, and advised she didn't know why i was making such a big deal about this. i have gotten numerous messages and responses in regards to this bad business practice, and I am not the first, and won't be the last. 

   

  Here is a link directly to the video, as well as their extremely unprofessional responses.

   

  https://www.facebook.com/1597260007/videos/pcb.10224176060341367/429102205720452

   

   
  
  Regards,
  
  ***********************

• Initial Complaint

  02/08/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On January 1, 2021 I placed an order for furniture with this business, sales order #******* and paid in full $3,876.07 with my **************** card and $347.10 with my **** debit card. I was told my furniture likely would take 3 to 6 months to be delivered. After receiving no contact from the business by August 2021 I contacted them to see about my order. I was told it had not been received by the business from the maker yet. I have continued to contact Furnish 123 every 2 or 3 months and still have not received my furniture. In November 2021 I was told it was being shipped however I have STILL not received my furniture. I understand "all sales are final" however at this point the business has over $4000 paid by me and I have not received my furniture. I do not even want the furniture any longer after having to wait this long and being told over and over again that it has not "come in yet". Furnish 123 has never contacted me to let me know about the delay, I have always had to reach out to them and have been told time and time again "it hasn't been shipped yet", except in November when I was told it shipped from Tennessee. However it is now February 2022 and I have yet to see the furniture. I am very disappointed that no one at the business has ever contacted me about the delay that when I have suggested receiving my funds back they will not discuss that with me or any other option.

  

  Business response

  02/23/2022

  Hello, 

  In regards to this customer and her wait time it was solely due to the pandemic and shipping delays. We have her order and have left voicemails to set up delivery with no response back on her end. We also have her signature on our invoice with our 'All sales are final policy' which was explained and circled at the time of sale. If there is any more information you need on our end, please don't hesitate to reach out. 

• Initial Complaint

  01/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In March of 2021 I visited Furnish 123 in *********, **. I was interested in a couch and loveseat so I took a picture of them and the price. I did not purchase at that time. I went back on 15 January 2022 and saw that the furniture we looked at on the floor was now in the *************** Not thinking to look back at my previous picture my wife purchased the couch and loveseat for $2,509 each. Looking back at my pictures from 2021 the price increased by 70%. It went from $1,499 in 2021 to $2,509 in 2022. I don't see how an item that was already in stock and now moved to the ************** can be increased by 70%. I called the store on 20 January 2022 and was initally told it was due to Covid. They then called me back to say it was not them, it was their distributor. I would like to know why the distributor or the store raised the price 70%. Furniture is harder to get but raising prices because it's in stock does not seem right.

  

  Business response

  02/18/2022

  Hello,

  In regards to the customers pricing question, Coaster had to do an overall 50% price increase just for shipping fee's alone because of COVID and the fact they had to pay $20,000 per shipping container in order to get orders out. As much as we hate price increases, this was out of our hands and solely due to the manufactory accommodating through the pandemic.  

   

  Thank you!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩