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Business Profile

Candy

Uncle Tom's Candy Store

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Traci O.

    Date: 12/19/2023

    Excellent chocolate, however their customer service is poor. I ordered December 2 from their website, as of this writing, December 19 (note it is being shipped 74 miles), I still have not received my order. Their website states "orders are processed within 24 hours (excluding weekends and holidays)", so my order should have been processed on December 4. I contacted them and received excuse after excuse, but never an "I am sorry this has happened". I was offered a refund AFTER I sent the order back to them (still need to receive it to be able to do this). Disappointing experience from a business that is located in an area (**** ******) that prides itself on customer service. In the store this past summer, the owner walked into the store with a giant snake that he found on the property, as well as when I asked about their selection of chocolate that can be found in a Sister Bay Grocery store, the person at the cash register had some unkind words about how the grocery store did their business. To summarize, great chocolate, but poor business practices.

Uncle Tom's Candy Store is NOT a BBB Accredited Business.

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