Complaints

• Initial Complaint

  10/10/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a 2011 **** F150 from Evansville Ford on Thurs 09/29; within a day or 2 the vehicle was showing Tire Sensor Codes along with the Check Engine Light. I called on Tues 10/04 & scheduled an appt for Fri 10/07. They wanted me to pay to put the truck the diagnostics to see what was going on. I stated that I just purchased this truck and shouldn't have to & they accepted that. The service person (*****) stated that they had replaced the front 2 tire sensors already & the rear 2 were the ones going off now. She also said the oxygen sensor was causing the check engine light & 1 of the back-up sensor could be malfunctioning. They flipped the back-up sensors (L to ***** to L) to see if that would fix it. She would call & email me what was wrong & what the cost would be. I didn't receive an email, but she left a message on Fri evening. I called on Mon 10/10 & was told that to replace the 3 sensors it was going to cost me about $550/$600. I talked to the Manager; he confirmed the cost/diagnosis & told him that I expected more from a Dealership. I wasn't going to pay. He then states that they actually replaced 1 of the rear tire sensors already & that they could get reimbursed for that, but that didn't come out right away & if I hadn't questioned it they would have let me pay for it???!!? If I had to pay for the diagnostics & replacing 3 sensors it would cost $700/$750. The manager offered to compromise at $390 before tax. That is not acceptable to me. I paid $11,000 for the truck & shouldn't have issues within a couple days of purchasing. When purchasing the truck I was offered to purchase an extended warranty, but declined it. My complaint is that I think they knew the sensors were bad & cleared the codes to sell the vehicle. I believe they should stand behind their product & cover the repairs.

  Business response

  10/12/2022

  We had agreed to make the repairs on Monday 10/10 . The accretion that EVANSVILLE Ford deliberately cleared the codes to sell the truck is out right fiction. If the customer would like to call to discuss, I encourage the conversation. The accommodation to the customer came despite the disclosure and acceptance, by the customer,  that their purchase of the vehicle was on aa "as is" basis. That the warranty the customer declined, was the only applicable warranty on the truck. The documentation of the declination  agreement is available to view upon the customers request. The customer was also given a copy of this declination  agreement.  The discission to offer the accommodation was based on good will and the fact that the customer was referred to ****************** by an employee. That employee asked me to reconsider our policy and ***** the accommodation. Please let me know if this helps clarify the situation and do not hesitate to call me.

   

  ************************;

  Evansville Ford 

  *************   Tell us why here...

  Customer response

  10/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩