Business ProfileforMercury Marine

I purchased a New Mercury Marine boat engine. Serial #******** Drive # 2a371581 and had it installed on 6/30/2020. The installer was ******** ********** a certified Mercury Marine installer.I had put approximately 35 hours of usage on the motor.I have done the proper oil changes and always check all fluid levels before I would leave the dock.On Saturday, June 29,2024, We took a boat ride from ******** (where I dock my boat) to **********, **. Upon my return trip my steering started to get more difficult. I was in the middle of my return trip and in the ocean with 3 foot seas. I was still able to steer the boat. about a couple miles into the problem I lost all steering and power. I positioned my 5 Guests so that I could get into the engine room. The Power Steering pulley came off the motor, punctured my thru hull wire, and fractured & disengaged the serpine belt that allows the entire engine to run. Thank God I was traveling with another boat. He towed me to a mooring, on an island which was close by. I unloaded my passengers to him and I called a towing compani that works in the water. Sea Tow. I took pictures and sent them to ******** ***** (the installer) They reached out to the Mercury ******** told the that I was out of warranty and would not cover the issue. I have owned other Mercury engines, asked other boat owners, and never had an issue where a pulley came off the motor. There was Certainly no user error or neglect.There was a default in the part or the installation of the part at the factory because the Installer did not put that part on seperately. I had owned the same Mercury engine for 20 years and never had any parts just come off.I had to clean up the mess in my Bilge, I had to remove all the broken arts and bring to ******** dealer. I purchased the new parts and installed them. I want Mercury Marine to pay me back for, AT A MINIMUM, the parts which was $1300.00 I received a motor with a defective part.