Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was at the holiday automotive shop for 4 months I was told multiple things by multiple people, after 4 months I got my car back, with issues I didn't have before I took my car in.

  Business Response

  Date: 03/03/2025

  We have contacted the guest and currently have the vehicle in our service department evaluating the situation.

  Customer Answer

  Date: 03/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *******
  

• Initial Complaint

  Date:08/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They told us the used car they sold us was Like new. It was only a few months old at the time. We purchased the car in January of 2022. We took the car to my auto detailing shop in August of 2024 and the detail shop had informed me that 90% of the car has been repainted at some point of its life and very poorly done. I know I have never had anything repainted on this car so it was done before I had bought it. Holiday Auto is a large auto dealership and they know exactly what they are doing with the selling of cars. New and used. So when they tell me they are sorry and they did not know the car had been repainted you just can not believe them. How would something like that just slip by unnoticed. Its impossible. They knowingly had sold me a car with a bad paint job and charged me full price for it hoping I would never notice. This is not the first time I have had trouble with this dealership and now I see they still have not changed there ways. I do take care of my vehicles and try to get them into a detail shop every one to two years for some tlc. I am no body shop technician therefore I would not notice these things on my own. My car detail shop had noticed this car had been repainted within a few second of looking at it. There is no way holiday auto could of missed this. Even though this is there claim.

  Business Response

  Date: 08/15/2024

  We have been in communication with the guest. Here is the response from our Vice President of Fixed Operations ***********************.

  If you would like our assistance on your Blazer, we are willing to evaluate the areas of concern and offer a solution. The following are the steps we need to take:
  

  
  Due to a clean Carfax on the vehicle, I am working under the assumption that the vehicle has a defect in materials or workmanship from the factory (GM). In order to confirm that theory or rule it out, we will need to take the following steps:
  
  Evaluate the areas of concern on the vehicle.
  Measure the thickness of the paint in those area.
  If we determine at that time the vehicle has a factory defect, we will take these actions:
  Photograph the problem areas of the vehicle.
  Sent digital images of the problem areas to our GM Engineering Team.
  Prepare a warranty estimate of the areas of concern.
  
  GM will then inform us of their findings. If GM concurs with our evaluation, we will then apply for an out of warranty goodwill adjustment to cover the repairs. From there you can have the repairs performed at a certified Body Shop of your choice.
  
  If the areas of concern are not deemed a defect in materials and workmanship, we would request that you have an estimate prepared by a body shop of your choosing for the areas of concern and share it with us. We will review the estimate and determine the level of assistance we would be willing to provide.
  
  If this is acceptable to you,please provide me with a few dates and times for us to inspect the areas of concern on your vehicle.
  

  Customer Answer

  Date: 08/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 08/16/2024

  Yes the vehicle is still under a warranty from holiday auto

  Customer Answer

  Date: 08/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 08/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  Hello. I unfortunately have felt with Holiday automotive before. Any and all responses they offer to be taken care of within there business structure are a definite no. I have tried that a few times before with other vehicles I have purchased thru them. Every time their work has been incomplete and or just have plain outright caused more damage to my vehicles while they have been at their dealership on occasion they have even refused to recognize a defect just so they would not have to fix it. At this point I am asking for them to cover the full cost of the repair at a different ***** dealership in my hometown or a dollar amount from them to help me pay this car loan off that I obviously paid way to much for because it has such a bad paint job on it and they never bothered to tell me about it. Again this is just one of the many cases of holiday automotive not even acknowledging there is a problem so they dont have to fix it. There is no way they could not have known about this. If you would like a estimate on repairs I can get them for yo just let me know ******************;
  
  Regards,
  
  ***********************

  Business Response

  Date: 08/29/2024

  We have made several attempts to contact the customer to set up an appointment for our body shop to look at the vehicle and discuss what we can do. The customer hasn't returned any of our calls and refuses to bring the vehicle in for us to inspect. I request that the BBB dismisses this complaint because the customer is refusing to allow us to see the vehicle and offer a solution or repair. We are not willing to refund the customer money for the purchase price of the vehicle.  

• Initial Complaint

  Date:11/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  15 U.S. Code ****, 15 U.S. Code ****, 15 U.S. Code ****. Based on the consumer laws in place to protect the consumer from false and illegal practices of lending agencies AND sub prime auto lenders, the above United States Codes are clear in their definition to the differences between a "Consumer Credit Transaction" and a "Cash Transaction" and Holiday Automotive has violated these laws from the beginning of agreeing to sign and agree to the consumers signature, this "Retail Installment Contract" in place between the creditor and the consumer is illegal and violates the "Consumer Protections Act. I, the consumer, am due major compensation in regards to all charges, payments made on this VOID contract, ownership of the collateral(The Vehicle), $1000 per violation found in the "Truth In Lending Discloser" **ITEMS CIRCLED IN RED ON CONTRACT GIVEN/PROVIDED ABOVE", Minimum of $5000 for failing to comply with 15 U.S. Code **** and knowingly pursing the continuation of this illegal contract, no longer applicable to the consumer(MYSELF) and any charges from the "Repossession" of the collateral. They have worked with the dealership in question "MIKE SHANNON AUTOMOTIVE INC." to knowingly deceive the consumer(MYSELF) and continue to do so with there previous "Response Letter To The BBB and CFPB Complaint" that I filed previously. I demand this illegality be resolved AS SOON AS POSSIBLE as Santander Consumer USA and MIKE SHANNON AUTOMOTIVE *** are both at clear fault of violating my consumer rights!

  Business Response

  Date: 11/27/2023

  To Whom it may concern,
  
  On August 21st, 2021 ********************* contacted Holiday Automotive to enquire if a vehicle we had listed for sale online was available, at which time an appointment was scheduled for August 23rd,2021 at approx. 1:30pm to come to the dealership and view the vehicle at which time he agreed to purchase the vehicle. We asked the customer fill out all the documents required for Holiday Automotive to try and secure financing for the vehicle purchase with one of our 30+ lenders.  The customer filled out and signed a credit application, privacy notice, OFAC form, provided a copy of their drivers license, provided an insurance card, had us appraise their trade in vehicle and agreed for us to submit the application to lenders to obtain financing as disclosed on the credit application.  We obtained the customers credit file and proceeded to submit the application to 4 lenders to secure a loan on the 2015 VW Passat.  The loan was approved by one of our lenders, at which time the customer came back to the dealership (3 Hours later) and met with one of our Finance Managers to review the loan options,optional protection coverages, apply the $400 Down Payment, and sign the contracts to consummate the loan.  The customer signed the submitted credit application, Trade-in ****** ***** Vehicle Purchase Contract, ** LAW 553-** 7/21 Finance Contract, ********* MV-11, Trade Odometer Statement, Agreement to ****************** ********* Buyers Guide, Vehicle Recall Disclosure, Risk Based Pricing Credit Notice,Acceptance/Declination of Optional Coverage Disclosure, and Finance Option Menu Disclosure where they selected and initialed to purchase GAP Coverage and Collision Deductible Coverage in the loan. The customer reviewed the contracts with the Finance Manager before signing them and was explained the Truth In Lending Disclosures on the ** LAW 553-** 7/21 contract displaying the Annual Percentage Rate, Finance Charge,Amount Financed, Total of Payment, and Total Sale Price.  The customer had every opportunity to not take delivery of the vehicle if the terms of the afore-described loan transaction were not acceptable to them. The customer consummated the deal on their second trip to the dealership on August 23rd, 2021 approx. 5pm. We provided the customer with a folder which included their signed copies of the finance documents signed with the Finance Manager.  The customer took delivery and drove the vehicle off the lot.  On September 1st, ********************************************* for a concern about a door speaker not working properly, and fender liner attachment point loose.  The dealership repaired both items for $781.26 at no cost to the customer. The dealership has attempted routine follow up with the customer via email since the purchase and the emails were returned with a not valid email address.  We have reviewed all of the documents the customer has provided in the complaint as well as the documents we have on file, and every document is completed and signed properly by both the customer and the dealership. All of the math in figuring the Finance Charge, Amount Financed, Total of Payments, and Total Sale Price are accurate and compliant with every US Code as a Simple Interest Finance Contract. The customers Cash Down Payment and Trade In Value were deducted from the Balance Due before the Finance Charge was calculated and Truth In Lending Box depicts that. The Balance Due of $11,563.70 is shown on the ***** Vehicle Purchase Contract and well as in the Amount Financed box on the **-LAW contract.  The Total Sale Price box on the **-LAW contract shows a $2900 down payment ($400 Cash and $2500 Trade) Applied off total cost of the purchase.  
  
  Thank you,
  Holiday Automotive