Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a full tint kit from ************************** upon receipt, I personally opened the tube of tint. I removed all tint and was missing my passenger door film for my C5 Corvette. I immediately emailed them, and was told that there is absolutely no way that it was missing as it is ran by a couple. There's absolutely no way they made a mistake and I or someone else must have damaged the tint which is why I am asking for my passenger door tint that I never got!! I asked for a refund, absolutely not! So now I'm stuck with a tint set that's missing a window! I have NEVER had a company that has treated a customer this way, and pointed all the blame on the recipient!

  Business Response

  Date: 10/05/2024

  The kit this person ordered contained 4 pieces of window tint, the backglass, 2 door windows, and a sunstrip.  Production records, both digital and video, show that all 4 pieces of window tint were cut, packaged, and shipped to this person.  Had the records or video shown that a single piece was missing we would have gladly sent him a replacement.  We keep extremely detailed records of every piece of tint we cut so we can look back and see exactly what was cut and shipped.  Unfortunately some people like to claim a piece was missing when they attempt to install it and damage a piece but don't want to purchase a replacement piece.  This is the reason we must keep very detailed records.  We are always happy to admit to and fix OUR mistakes when we make them, but will not be responsible for other peoples mistakes.

  Customer Answer

  Date: 10/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  The following is the COMPLETE email thread. 

  
  
  We are just going to have to agree to disagree. It's not in the tube, and it wasn't stuck to another piece....
  
  
  Thanks,
  
  
  *** **********
  
  From: Northern Tint <***************************************************************************>
  Sent: Friday, October 4, 2024 11:10:17 AM
  To: ****** ********** <***********************************>
  Subject: Re: Order 57538
  
  Well I hope when you actually look through the tube and separate the pieces you'll go back and remove the review.  There are 4 pieces of tint in that tube.
  
  
  Please let me know if you have any questions or if there is anything I can help or assist you with.  Thank you.
  
  
  Quick Links:
  * **************************
  * Precut Window Tint Kits
  * Full Windshield Precut Tint
  * Window Tint Rolls
  * Specials & Sale Items
  * Information Database
  
  
  
  
  
  On Friday, October 4, 2024 at 11:05:16 AM CDT, ****** ********** <***********************************> wrote:
  
  
  
  
  Nothing happened to it, because it's wasn't in the tube. That's fine. I will leave my review on my first experience with your company. 
  
  
  Thanks,
  
  
  *** **********
  
  From: Northern Tint <***************************************************************************>
  Sent: Friday, October 4, 2024 10:42:57 AM
  To: ****** ********** <***********************************>
  Subject: Re: Order 57538
  
  Well, considering it's just me and my wife who run this entire business I do know exactly what is cut and shipped.  I'm not just some guy who answers emails and knows nothing about what's going on.  I personally cut the film, from the software.  I load the patterns. I cut the film.  My wife takes them from me right after each piece is cut and puts them on the packaging table, just a few feet from where they were cut.  She rolls them up, packages, and ships them.  She also watches the software to see what is coming and what needs to be cut.  We've been doing this for more than 20 years.  Things don't "just happen".  We keep very detailed records of what's been cut and shipped because one of the most common things people say is "I'm missing a piece".  Most likely because they damaged it while attempting to install it.  We do also have video records of the entire production procedure, we use those in cases of fraud and libel.  We're happy to present those to any authority or institution that may require those as evidence.
  
  
  Do you think someone at *** opened the item, removed just that one window, put everything else back in the tube nice and neat, then re-stapled the caps?  If you think that happened maybe you should file a claim with ***.  We'd happily cooperate with *** on the claim.  If the claim is paid we would happily send you a complete new kit.
  
  
  Nobody is calling you a liar.  I'm just stating for a fact that the package contained 4 pieces of tint when it left here.  Mentioning that the driver side is red was only for reference.  The passenger side is black on the record.  The backglass is black.  The suntrip is black.
  
  
  If something happened to the passenger side window you are welcome to purchase a replacement piece here, ***********************************************************************
  
  
  Please let me know if you have any questions or if there is anything I can help or assist you with.  Thank you.
  
  
  Quick Links:
  * **************************
  * Precut Window Tint Kits
  * Full Windshield Precut Tint
  * Window Tint Rolls
  * Specials & Sale Items
  * Information Database
  
  
  
  
  
  On Friday, October 4, 2024 at 09:57:29 AM CDT, ****** ********** <***********************************> wrote:
  
  
  
  
  Are you able to provide me with physical photos of the complete kit, not through nesting software. There is no PASSENGER window in the tube! 
  
  
  Thanks,
  
  
  *** **********
  
  From: Northern Tint <***************************************************************************>
  Sent: Friday, October 4, 2024 8:33:07 AM
  To: ****** ********** <***********************************>
  Subject: Re: Order 57538
  
  Thank you for contacting us.  I've reviewed your order and also the production records associated with your order for the corvette.  I'm seeing that the backglass, door windows, and sunstrip were cut, packaged, and shipped.
  
  
  I have included a screen capture for the production record that contains your order for this vehicle.  It was in the 3rd batch of tru-cut kits for that day, September 27th.  I have highlighted your vehicle pattern.  The red door window is the driver side door.
  
  
  Please let me know if you have any questions or if there is anything I can help or assist you with.  Thank you.
  
  
  Quick Links:
  * **************************
  * Precut Window Tint Kits
  * Full Windshield Precut Tint
  * Window Tint Rolls
  * Specials & Sale Items
  * Information Database
  
  
  
  
  
  On Thursday, October 3, 2024 at 04:37:30 PM CDT, ****** ********** <***********************************> wrote:
  
  
  
  
  Thank you so much for the quick reply! I received the tube of tint today. Going through all the pieces I've pulled everything out checked and double checked and I'm not finding what I believe is the passenger window? Everything else looks great! And just in case I'm on the wrong order number this is for the 2004 Corvette I know I also just placed an order for a ***** equinox as well which I believe is showing up tomorrow. 
  
  
  Thanks,
  
  
  *** **********
  
  From: Northern Tint <***************************************************************************>
  Sent: Wednesday, October 2, 2024 7:56:04 AM
  To: ****** ********** <***********************************>
  Subject: Re: Order 57538
  
  *** comes and picks up packages from us are 2pm, CST, daily.  Once they have the item and enter it into the system at the distribution facility tracking will update.  If a label has been printed then the item has been produced and is either waiting for carrier pick-up or waiting for it's initial scan at the distribution facility.
  
  
  Please let me know if you have any questions or if there is anything I can help or assist you with.  Thank you.
  
  
  Quick Links:
  * **************************
  * Precut Window Tint Kits
  * Full Windshield Precut Tint
  * Window Tint Rolls
  * Specials & Sale Items
  * Information Database
  
  
  
  
  
  On Tuesday, October 1, 2024 at 07:58:33 PM CDT, ****** ********** <***********************************> wrote:
  
  
  
  
  Just wondering when this set of tint will be shipped? Carrier shows label has been created, but no item has been dropped off yet? 
  
  
  Thanks,
  
  
  *** **********
  
  Regards,
  
  ****** **********

  Business Response

  Date: 10/07/2024

  I'm sorry we are not able to send you more items for free.  All records show that we processed, produced, and shipped all the correct items for your package.  If you need replacements for your front door window tint they are available on our website for purchase.  Thank you.

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used them twice. The last time I used them, on March 13t, my order was #*****. I received a piece of tint for my back glass that was precut. When I got it in, it wasn't cut all the way through and torn the tint during application after following their application instructions. After a troublesome way to contact customer support they did everything they could to dodge their manufacturers warranty claim. They sent five return emails trying to blame me for their shotty workmanship instead of replacing a few cents worth of film.

  Business Response

  Date: 04/08/2024

  ******, Please tell the truth.

  When asked if the excess film was still on the liner when the tint tore, as you were removing it, you said YES.

  The very first step in the instructions is to remove the excess film from standard cut kits.

  The pictures you sent also shows that the excess film was still on the liner and that you had pulled the pattern from the clear liner.  Again, this goes against the instructions for proper handling.

  Then you kept mention a warranty to protects against this.  There is not a warranty that protects against improper handling or damage caused by improper installation.  The warranty does not include any protection against ripping or tearing.  The warranty also does not take affect until 90 days AFTER installation.  I had told you 30 through email, but I was wrong.  It's 90 days.  You don't even have it installed and you destroyed it.

  Then you threatened us with all sorts of negative reviews if we did not send you more items for free.  Which is, by definition, extortion.

  Anyway.  From the emails and the pictures it was clear you did not follow the instructions and damaged your film as a result.  You must follow the instructions to avoid damaging your film.

  For those who are reading this, we have included pictures of the warranty, and also of the warning page sent with every kit warning you of damage that *** be caused by not following the instructions.  

  Please do not blame the vendor or the product for damages caused by mishandling the film or improper installation.

  Please follow the instructions.

  Thank you.

   

  Customer Answer

  Date: 04/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  The tint was not cut properly when I received it. It is clear that Northern tint is trying to sell subquality product for full price and accepting zero responsibility for bad workmanship. They use disclaimers to avoid replacing product that should not be sellable or not to an acceptable standard. Then they accused me in an email response of extortion. This is clearly a tactic to scare off any unhappy costumers. I do not need to extort a company for three cents worth of product. This is bad work and they expect me to pay for it instead of handling it themselves in house. 
  
  Regards,
  
  ***********************

  Business Response

  Date: 04/13/2024

  The instructional page, and website pages, warn you that ripping or tearing of the film can happen if you do not follow the instructions.  There is a warning wrapped up with the tint that you see when you unroll your tint.  Telling you that you must follow the instructions to avoid ripping or tearing your tint.  It's the first thing you see when you open your tint.  We also provide you with video demonstrations on how to properly handle your tint so it doesn't rip.

  We are not responsible for people who damage their items by not following the instructions provided to them.

  I'm sorry you damaged your item.

  We've offered discounted replacements if you would like to try again.

  Please follow the instructions.

  Thank you.

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2-23-24 made an order which they confirmed via email, charged to my credit card but not received. I asked for a refund because my order was not received and they have not responded to my request and still no product has been delivered.

  Business Response

  Date: 03/19/2024

  Item is delayed with in the **** system.  Tracking information shows this.  We have replied to customers emails and provided tracking information to them.

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a complete tint kit for a 2019 Ridgeline. I started installing the kit from the rear of vehicle. The back window was perfect, the drivers rear door window was perfect and then I started on the passenger rear door window where I trusted that this kit would be perfect. Well I was wrong, they sent me 2 drivers rear door windows and no passenger rear door windows. So I contacted them by email and was told that they looked in their records and know they sent the correct pieces and that I could purchase that 1 piece again if I wanted. I replied to that email telling them it's not my fault they sent the wrong piece, and then I received a rude email in return! I was told once again that they sent all the correct pieces, and I wasn't following their policies because I did not receive what I paid for?? That does not make any sense. I asked them if they were going to fix this problem and they told me their was nothing to fix! They told me the only thing I can do is to buy that piece all over again! I was expecting that this company would correct their wrong and make things right but as you can see by the other complaints on BBB, the companies replies show that they never own up to making mistakes or fixing issues. The only thing I wanted was them to send me the correct 1 piece. No money, just the piece that they didn't send. Unfortunately I had to pay for that piece because I have a vehicle that has 1 window with no tint on it. The whole kit was $75, and that one piece was $35.

  Business Response

  Date: 03/11/2024

  We keep very detailed production and shipping records for every piece of tint we cut.  For every kit.  For every order.  The correct pieces were cut and shipped.  There were no duplicates.  -- Customer either damaged a piece while installing it OR was trying to install it upside down.  This happens more than you might think.  We did ask the customer to return both pieces to us for inspection, though.  Customer refused.  If we make mistakes we always make them right.  If the customer makes a mistake then they are responsible to fix their mistake.

  Customer agreed to purchase policies when ordering this item.  Then doesn't want to follow any of the policies.  He threw pieces away instead of taking pictures or returning anything so we could see what was going on and advise him.

  Anyway, we have video of the kit being produced.  Video shows no duplicates being cut.  We have production records of the pattern loaded into the computer for cutting.  The pattern loaded has no duplicates.  There were no issues during production that would have caused any pieces to be cut twice.  Item was loaded, cut, and packaged.  All records show an accurate kit being produced and shipped correctly.

  Had we made a mistake we would have made it right.  Unfortunately, the customers we do send out replacements for, for whatever reason, don't go running to the BBB to praise us.  The only people that run to the BBB are people who didn't get what they wanted and were told no.

  We are always happy to help if there is a problem with the order or with shipping.  But we don't send out free items to fix your mistakes.  Sorry.

   

  Customer Answer

  Date: 03/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear As stated in my initial complaint as you can see this company does not admit to their wrong doings. I did not refuse to send back the pieces but it's kind of impossible to take a piece of installed tint off a window without damaging it and somehow ship it back. And the piece that was thrown out, the duplicate piece, already had the backing off of it so please tell me how you are supposed to send those back. I was only asked to send those back, never was I asked to send pictures. I have not refused anything. I cannot satisfy something that is impossible. Also this was not a mistake on my part, and I did not attempt to install it upside down! Shame on this business for throwing blame where it doesn't belong. 
  
  Regards,
  
  ***************************

  Business Response

  Date: 03/12/2024

  It's easy to return them.  You take them, put them in a box, and ship them back.  If you're worried about them sticking together then put some paper on the adhesive.  If we had made a mistake we would replace both pieces.  People always come up with reasons why they can't ship them back, though, when we haven't made a mistake and they are asked to prove that we have.   We can prove that we haven't made a mistake.

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tint for my 2017 dodge 2500 about a week and a half ago. It was delivered fine and on time but when I opened the packaging tube the tint was in and pulled the tint out I found that every piece of tint had very visible scratches running across the whole length of the tint. The tint also had creases already in the tint and marks in some places like it wasnt handled carefully when being packaged. Ive tinted a few vehicles before but havent used northern tint and have never run into anything like this. I tried to wash the tint to see if it would get rid of some of the lines and it did not. I temporarily applied it to one of the windows to see if it would make a difference and it didnt. In fact all pieces of the tint had a rainbowish look to it like they had already been stressed and damaged. When I ordered the tint I selected precut true cut option so it would fit the window as close as possible, but when I lined the tint up with the window I found the the top of the tint wasnt a smooth continuos line but had divots and rips like it had been cut by hand poorly.

  Business Response

  Date: 03/06/2024

  Customer never contacted us about any issue with his item.  If you have any issues with your item please contact us.  If we've made a mistake or something happened during shipping we are always happy to help.  We can't help if we don't know there's a problem.

• Initial Complaint

  Date:01/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this item on January 11 is when the transaction was posted i had provided the wrong address so I contacted them trying to change the address of the delivery but I couldn't get a hold of them they have no customer service no phone line only a email that they never seem to answer I finally got an answer after contacting you guys they changed the address they said but its been 5 days and haven't gotten a email confirmation or tracking number nor a response from them, *** website says that the tracking information for the package has been canceled by the sender and once again I tried getting ahold of Northern Tint to find out whats going on and once again no response. At this point I just want my money refunded!

  Business Response

  Date: 01/22/2024

  The label for his original shipping address had been canceled because he wanted it shipped to a different address after we had prepared his item for carrier pick up.  So we had to cancel the original shipping label and create a new shipping label with the new address.  He email us about tracking and we replied with the new tracking for his new address.  That item is out for delivery today.  When ordering things online, please have them shipped to an address you actually live at or can receive packages at.  Don't wait until the vender ships it then tell them you want it delivered to a different address.  Common sense, people.

• Initial Complaint

  Date:01/15/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Change the delivery address i no longer have access to the address I provided at first

  Business Response

  Date: 01/16/2024

  We changed the address as requested upon customers request via email.  We're not sure why he's leaving a complaint when we've done what's he's requested us to do.

  Customer Answer

  Date: 01/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was missing a piece of tint for the ** window. The response that I received was rude as they claimed Im trying to fraud them. Below is part of our correspondence with each other.Believe me it was there. Not only does the computer load both sides at the same time, in order to load only one side we have to manually select only one window. The computer loads all the windows at one time. Then, it feeds it through the cutting machine where both windows are cut at the same time. Then it passes through 2 people who watch for imperfections and other issues. It never would have passed through those 2 people if it was missing a window.Not only that, but we also keep records for every single piece of tint we cut. Because, sometimes, some people will damage a piece while handling or installing it and then claim it just wasn't there in attempt to avoid having to be responsible and pay for a replacement piece.We have the digital production records, which actually replays the process of the patterns being loaded and cut. So we can see exactly what was loaded and cut.Then we also have production/packaging video, which shows us the actual pattern being cut, who's cutting it, who's inspecting it, who's packaging it. We actually see the kit being cut, inspected, and packaged.So, yes, I know it was there and was not missing. We really don't appreciated people trying to defraud us. It's theft by deception.Anyway.Do you want to continue to make up stories?On Monday, October 2, 2023 at 09:53:55 AM CDT, ************************* <*******************> wrote:Believe me it was not in the package. Im missing a piece. Is it anyone else I can talk to.

  Business Response

  Date: 10/02/2023

  This person has already replied to this for us with his complaint.  We do in-fact have production records and production video showing that every single piece of his tint kit was cut, packaged, and shipped.  If our records showed any piece missing we would have promptly sent him that piece.  But all records show it was included in the package.

  Saying a piece is missing is a common tactic some people use to try to avoid having to purchase a replacement piece for an item that they damaged while handling or installing it.  This is why we keep extremely detailed records of our production and packaging.

  We did offer him a link to where he could purchase the one piece he needed.  And provided him with a discount code.

  Unfortunately this was not satisfactory and he decided to go this route.

   

  Customer Answer

  Date: 10/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/28/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered window tint and when it was delivered the package was damaged and tint completely unusable, company has not bothered to even try to settle it in anyway

  Business Response

  Date: 09/28/2023

  Customer submitted a claim with ***.  *** is handling his claim and we have provided all information regarding order as requested so customers claim with *** can be processed.  Customer did not wait for us to help him before filing claim with ***.  Once a claim has been started we need to wait to see what *** wants to do.

  Customer Answer

  Date: 10/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is nothing but rude and ignorant to all consumers. They claimed they made my delivery which was a lie. I have a *** app loaded to my iPhone that indicates incoming and outgoing packages and I have no scheduled delivery. Seller uses email only for consumer confirmation. Seller was informed I didnt receive my package and upon concerned emails the seller became enraged ignorantly profiling me as a thief that I wanted free stuff. The seller shipped my items I paid for and its their responsibility to get the item to my front door and they have not. This company is ignorant and poor business practices. They are accountable for my item. They set up delivery not me and yet they claim my order was delivered. Spent $108.00 for nothing

  Business Response

  Date: 03/09/2023

  This is not ******************** shows the item as delivered and *** confirmed they delivered it to his front door.  ***** threatened fraudulent chargeback.  We notified him that filing a fraudulent chargeback is theft.  He claimed to be law-enforcement, therefore it wouldn't be fraud.  We informed him, that if he is a law enforcement officer, the he should know that just because someone steals from you doesn't make it ok to steal from someone else.
  
  You can read the entire email conversation below.
  
  -------------------------------------
  
  On Tuesday, March 7, 2023 at 02:34:33 PM CST, *********************** <*************************> wrote:
  
  I am still waiting on my order. I have not received it but the tracking you provided shows the order was delivered. Not sure what happened or where my order is at. Please rectify this as soon as possible..
  
  Order# *****
  
  *************************
  ************
  
  -------------------------------------
  
  On Wed, Mar 8, 2023 at 8:19 AM Northern Tint <*************************************************> wrote:
  
  If tracking is showing the item is delivered you *** wish to contact *** to see where they delivered it.  Sometimes they place packages in weird places to make the delivery more secure.  You could also ask your neighbors if they have seen a package with your name on it.  It's also possible that someone else saw the package and decided to take it.  All we can see is that the package was delivered.
  
  -------------------------------------
  
  On Wednesday, March 8, 2023 at 01:57:25 PM CST, *********************** <*************************> wrote:
  
  I called *** and they said it was delivered to my address and left on front porch. I have not received the package and its lost I believe. *** has not said anything further. I am concerned where my package is and I need it asap. Please rectify this ASAP
  
  Thank you 
  *************************************;
  ************
  
  -------------------------------------
  
  On Wed, Mar 8, 2023 at 2:20 PM Northern Tint <*************************************************> wrote:
  
  I'm sorry.  If tracking shows it as delivered there is not much we can do.  *** uses GPS tracking, so when they scan an item as it's being delivered they can see exactly, by satellite image, where it was delivered.  It's accurate within just a few feet.
  
  It sounds like ***be someone else took it.  In which case, you *** wish to ask neighbors if they have any cameras that *** have caught the person taking it.  If so, you *** wish to file a police report.
  
  -------------------------------------
  
  On Wednesday, March 8, 2023 at 02:36:25 PM CST, *********************** <*************************> wrote:
  
  Ill present this email to my bank and cancel this payment it seems like you are referring that I am responsible for the missing item. I paid over $100 of my money for something have not received. I will take that step in reversal of the charges 
  
  -------------------------------------
  
  On Wed, Mar 8, 2023 at 8:55 PM Northern Tint <*************************************************> wrote:
  
  Yes.  Please do.  Customers who buy things off the internet are responsible for providing a secure address for the item to be delivered to.  The seller of items is not responsible for thefts that occur at your house or place of residence.
  
  Please do show them.  We have all the evidence that the item was shipped and delivered to your door.  Filing a false chargeback is fraud.
  
  Thank you.
  
  -------------------------------------
  
  On Wednesday, March 8, 2023 at 08:59:01 PM CST, *********************** <*************************> wrote:
  
  Hahaha you are accusing me of fraud? How dare you I will file a complaint with the consumer affairs its funny your accusing law enforcement of fraud
  
  ------------------------------------
  
  Northern Tint <*************************************************>
  To:
  ***********************
  
  Wed, Mar 8 at 9:11 PM
  
  That's what it is.  You are responsible for providing a secure location for delivery.  If someone steals from you, does it make it ok to steal from someone else?  Mr. ****************** the item were lost or damaged during transit then we would be responsible.  But your package was delivered.  To your door.  So filing a chargeback stating it was never delivered in order to take the money we have received in order to provide this service for you would be theft by fraud.  Mr. ******* should know you can't steal from someone else just because someone stole from you.
  
  Anyway.
  
  The best way to resolve this would probably be for you to open a claim with ***.  You can do that here....  ***************************************************
  
  Mr. Officer should know that it's not ok to steal.
  
  Thank you.
  
  ------------------------------------
  
  BBB Complaint Filed.

  Customer Answer

  Date: 03/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *************************