Business ProfileforSegues, LLC

March 18, 2024 I had Sequis clean out my Mother's house who passed away on December 2, 2023. I *************************** is the Trustee of my Mother's trust. I paid Sequis $4390.00 in 2 payments one on March 12, 2024 for a $1000.00 and on March 19, 2024.I hired Sequis with there 25 of experience and **** guarantee that she can do the job safely and with out damaging the house. At 1;30 pm **** sent me a text message saying everything well and they should done today. Then at 3:06 pm on March 18, 2024 I got a text stating that " We had a huge issue trying to get the piano out. The stairs are rotted and not supported from underneath and as soon as the guys started to remove the piano two of the stairs collapsed." I asked to meet on the March 18, 2024 to look at the damage, **** told me she could not and also told me that she to busy to meet with me and she not responsible for the damage.On March 23, 2024 i received a text from **** "Segues did not create the stair issuue in fact we shouldn't have been asked to work in the that house given the flaws of the staircase. " plus **** stated that she will be putting lien on the property after I paid her in full on March 19, 2024. I got a text message stating that " The team said that the stairs felt strange all day. We didn't even have the piano on the stairs when they fell apart. One of the team was just walking up them. With 25 years experience **** should notified me that the stair were on safe before the stairs collapsed, that is what I was paying for. The stairs were fixed using all the old wood. There was no rot in any of the boards. the stairs failed because items were being drag up the stairs. I did have the insurance adjuster look at the stairs and that is what he determined what happed. The cost of the repair $486.00 Under the contract **** is to provide me with donation slips to were items were donated to. **** told me to fell free to add to the donations slips. Witch I can't because I turn them in to Attorney..