ComplaintsforHillcrest Builders
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Complaint Details
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Initial Complaint
04/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We started in April of 2021 with Hillcrest to build our retirement home. Ground was broken in April of 2021. We still have many things on the inside, but especially the outside that we cannot seem to get finished. Mainley the outside such as, the roof, siding( which has had exposed wood for almost a year ) yard grading, ( which does not allow our patio and yard to be put in by private companies that we have scheduled last year with ). We cannot get them to return emails we send or phone calls for the most part. When they do they tell us a date that never happens. Please help.Business response
05/12/2022
The remaining items to be completed are weather dependent and relies on supply chain availability. Hillcrest is not a fault for these items being delayed. The remaining items are scheduled for completion and we have been in contact with the customer.Customer response
05/13/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
02/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We moved into our home March 12, 2021 after building with Hillcrest Builders. This fall we discovered our gas fireplace does not work properly. I notified Hillcrest Oct 21, 2021 of the issue. I then contacted the business who installed it (All American HVAC) out and initially they thought it was because we didn't have a piece that is needed for high wind areas installed. They came back and installed and that did not fix it. The owner then came out and determined he would need to contact the company. That was awhile ago. No one from Hillcrest has been out to see it. The last update I received from All American was that they were trying to contact the company and will get back to us. Nothing has been done.Customer response
03/14/2022
Hi *******************~I wanted to update you re: this complaint. I contacted the company that installed the fireplace unit, AllAmerican HVAC once again and the owner came out and worked on it some more and it is now working considerably better.This complaint can be closed.
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Customer Complaints Summary
13 total complaints in the last 3 years.
2 complaints closed in the last 12 months.