Business ProfileforK Komfort, Inc.

Purchased a new furnace from KKomfort on 02/03/2020, from the ***********, ** facility. ******* worked good for first year of 2021. Start of winter season 2022, the flame sensory was having issues (I know this now). 0n 02/04/2022, technician TK from the Grafton facility (per bill) came to service furnace. His words, "This is an easy fix. Just pull this wire from the plug. Rub some metal sandpaper on the wire contact. Put plug back on. Good to go. Easy last customer on a Friday. I am done early. Sorry to have to charge so much for such an easy fix. $147.95." Total time here was less 15 minutes. I had to perform that task 2 more times that winter. On 11/01/2022, technician TK from Grafton performed a furnace cleaning, and check on the same problem he "fixed" on 02/04/2022. Technician TK performed the wire cleaning on the sensory contact, and he said "furnace found no problems other than gas was brought down from 3.7 to 3.5." Charged $167.95. As the winter went on in to the year 2023, I was having to perform the wire cleaning more often. On 04/03/2023, I called KKomfort to request service for this continued problem, and was denied service as I was told "We no longer service your area due to the *********** facility closing". I asked to speak to a manager, and was told "I will have him call you". No call for days. I had two other furnace technicians look at the problem and state, "it is the probably the flame sensor and that part is covered under your warranty through the company that installed the furnace". I finally talked to a manager and the conversation ended with no resolution. Winter was over by then. The recent week of October 16th, I tried again to have KKomfort service this simple and under warranty part. I was denied. Had new company fix problem on 10/18/2023. Charged ****** for labor, not part. Technician SN from ******************* states, "they should have pulled out sensor and checked it. It clearly had dead contact spots per voltage test, that's just lazy."