Business ProfileforVerlo Mattress Factory Stores

We purchased a Queen ************************** 800 bed from Verlo in Appleton on 3/31/2012. The signage on the floor model, and the salesperson, said the bed was 100% garanteed for 15 years... unconditional. I asked for that in writing, and the salesperson wrote that on the back of his business card (we still have that). We had a problem with the air bladder in July of 2017 (not holding air). When we called the Appleton store to get a replacement, they said it was not under a 100% guarantee for 15 years. Rather, that ended. We said we only had it for 5 years at that time. So they said they would give us a USED air bladder. We took it as opposed to spending $100+ on a replacement that SHOULD HAVE BEEN free. We were told that is the best they can do, and they were not going to honor the 15 year 100% guarantee EVEN THOUGH we had it in writing. Now, 5 years later, another air bladder has stopped working. Still within our 15 year window by 5 years. So we have ordered a replacement direct from the manufacturer (Comfort Air) at a cost to us of $137.15. We want that refunded to us from Verlo, to honor their original promise of 15 year 100% guarantee.