Business ProfileforSherman Counseling

Personal Care Issue 2/23/2023 I requested to file a formal grievance regarding my care and was told I would hear back as soon as possible. No one reached out to me.2/23/2023 I reached out to Char (Director of Operations) requesting a call back. No response.2/27/2023 I emailed ****** about no one following up and requesting assistance with filing a formal grievance again. She stated this was forwarded on to someone else. I have still not received a phone call.Billing Issue 2/28/2022 Received an invoice from Sherman Counseling charging me $1375 in payments. Service dates on the invoice were 2/7/2022, 3/1/2022, 3/7/2022, 1/12/2023. I had not previously received an invoice with these charges from Sherman Counseling and staff had let me know that my balance was paid off since August 2022. All of these had been paid for from my HSA account and insurance. I do have account records from my HSA if needed. 3/2/2023 Spoke with the billing department regarding my invoice. I requested all past invoices from Sherman and billing stated she was unsure if she was able to do this. She did mention challenges with outsourced billing. She was also not able to confirm the total amount that has been paid to my account which was a red flag. I believe Sherman's billing practices to be unethical and fraudulent due to these bills being paid for already and also due to the invoices for 2022 being sent over a year after the service.