Business ProfileforA-1 Vacuum Center

I took my vacuum in for a diagnostic of an abnormal sound on October 17th. I asked to be called with the diagnosis and estimate before proceeding. I was told later that it needed a new fan and would cost $125. After approval, the fan was replaced. The technician called back days later to say that the motor was making a "little noise" and that it would cost $110 to replace. I trusted that if the original diagnosis had not fixed the problem that he would have made that clear. He did not. I refused the additional repair because it is an older vacuum and didn't want to spend $250 on it. However, when I received the vacuum back it was clear that it still was making the abnormal sound that I brought it in with.Had I been told from the beginning that it would cost $250 to fully resolve the issue, I would have refused the entire repair and bought a new vacuum. The problem that I have is that the repairs done on my machine did not make a significant improvement to my machine and therefore should not have been recommended to me if they were not going to resolve the problem. Even at the point of the second call to ask about the motor repair, it should have been made clear that the sound was still an issue and that I would still have the option to remove the fan that they had already replaced. Neither of these things were made clear at the time of the call. I feel as though the technician was either dishonest or incompetent to provide the requested service.I attempted to resolve the issue with the merchant and was confronted by an associate that began blaming me before she had even reviewed the information about my service. After elevating the complaint to the level of the owner, the best option that I was given was that they would remove the replacement parts from my machine (not returning the original parts) for a partial refund, leaving me with an inoperable machine. He at one point offered a credit to his store, however, that did not work for my specific situation.