Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Concrete: ****** states on November 17, 2023, ****** sold and installed $6000 worth of junk concrete, n and around his garage approach and patio area. In addition, ****** questions, the integrity and the quality of the concrete based upon multiple cracking. Theres a total of 21 cracks within 60% of the concrete pour, and one span-wise across one of the patio areas making that section cracked in half. See provided photos. ****** also states ****** has offered no resolve, no business professional like apologies, no timeline as to when or any direction as to how to fix his problem. ****** states on several occasions that he asked ****** how are you going to fix this? ****** said we will look at it in April or May and let you know then. There is no sense of urgency. ****** has been paid. ****** has asked for his money be returned. ****** declined. ****** offered $1500 back to ****** without fixing anything. ****** declined. ****** threatened retaliation when ****** stated he was going to leave an unfavorable review on his State of Wisconsin registration page. ****** states ****** said go ahead, I know where you live. ****** asked ******, did you just threaten me? No response from ******. ****** asked again did you just threaten me?******* response was youll see. That was the last straw. ****** expects full payment returned within 30 days, or were headed for small claims court. - [ ]

  Business Response

  Date: 04/17/2024

  Good morning, I am well aware of the complaint that was sent out to my business. In regard to that complaint, I did the concrete work on November 17th, 2023 for this customer. Around February, I received complaints from the customer about some cracks. I addressed this issue with telling them that I would be able to fix it in April or May since I wouldn't be able to do it at the time in February since it was cold and to avoid any cracking again. Customer didn't want to wait and wanted his money back. Customer called many times and specified dates in which he needed the money back. I also called the concrete company, and they told me that there was a special silicone designated to fix cracks. I explained to the customer about how we would fix the cracks, but customer didn't want it. I then proceeded to tell the customer that I wouldn't be able to fix it until April or May since the weather is better for any concrete work. Although I offered the customer a plan, they continued to deny and continuously call my phone for his money back and specified the days in which he wanted it by. One time I offered $1500, and he denied them. I offered my services to fix this, and he refused and denied them. I did not threaten him, I only told him if he wasn't going to accept my services then to not blow up my phone. Which is when he decided to report and file a complaint about my business. Again, I was willing to work with this customer, but customer didn't want any other options but his money back, even though I was willing to remove the concrete, if necessary, but he didn't want to. I hope to resolve this problem because I really don't want any problems with anyone or for it to affect my business. Thank you for your time, hope to find a solution.

  Customer Answer

  Date: 04/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *********************

  Customer Answer

  Date: 04/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] 

  I am willing to accept ****************** offer to replace the damage sections of concrete,, provided the following conditions are met.

  1 Remove and replace the approach section from the alley to the garage.

  2 Remove and replace the damaged/cracked lower sidewalk concrete section. 
  

  3 The lower patio section can remain as is. No rework is required at this time. The business will refund to the customer $1000.
  since  that section is  completely cracked in half.

  4 Provide a one year, ( industry standard ) guarantee/warranty against cracking, heaves bulges and common defects. This includes all the concrete.

  5 if multiple cracking occurs in the section between the alley and the garage within the warranty period, you, the business will refund $1500 to me the customer, and we will separate with no more liabilities towards each other.

  6 All work is to be completed by June 15, 2024.

  
  Regards,
  
  *********************

  Business Response

  Date: 05/07/2024

  Good afternoon, I have reviewed the suggested solution, but in my preference, I would rather do one or the other. I had originally brought down the price of the work to begin with. So, to be fair, I don't think it benefits me to return the $1,000 AND redo the work. I would appreciate it and would prefer for customer to choose whether they would prefer their money back or the job redone, not both. Again, I would like what benefits both sides and I would appreciate it. **** to hear a response soon and be able to resolve this. Thanks. 

  ***************************

  Customer Answer

  Date: 05/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]As previously stated, ref. item #3 of my previous response, the $1000 is for the section that requires no rework. So are you willing to sign and commit to an agreement/contract exactly as I have outlined dated April 24, 2024, and make payment prior to starting rework?
  
  
  
  Regards,
  
  *********************