Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The nature of this dispute is regarding the inspection and end of lease liability process. I have provided a PDF detailing dates, measures taken in effort to seek a resolution, responses received from the dealership and screenshots corroborating these statements.

  Business Response

  Date: 08/28/2024

  We are pleased to report that we have worked with Nissan to eliminate all of the charges so that there is zero out-of-pocket for Ms. *************** in working with us, Nissan waived the disposition fee from her balance and credited $500 for excess wear and tear.  After we sent a letter on the 8th, Nissan applied a credit on the 12th and issued a new "End of Liability" statement showing a balance of $1,096.76.  We were successful in convincing Nissan to reduce this balance by making a payment towards her outstanding amount of $1,096.76.  Accordingly, all of the charges about which Ms. ******** has complained have been resolved in her favor.  Please share this good news with our customer.  At the same time, we are sorry she was forced to wait this long, but we appreciate her business and hope to continue earn her trust and goodwill. 

  Customer Answer

  Date: 08/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  In this message they fail to mention that when they lowered the liability amount by $500 there was a misstep, and the remaining amount was sent to collections. Immediately upon receiving the letter from collections linked with MY name, and MY credit, I called my POC at the dealership. During this conversation, I reiterated that it was barely over 30 days past due and that I have made payments toward it, as a sign of good faith. They were not only surprised but told me that this is a mistake, and they will follow up on this situation as a new invoice was only supposed to be provided to me.

  Upon learning that the debt could not removed from collections, THEN they sent the payment in full. Not only did I not receive any notice/warning that this would be sent to collections, the most recent contact with the dealership regarding the issue at hand was Friday, August 23 and I received the letter from collections Monday, August 26. Currently, they are unable to assure me that my credit will not be negatively impacted by this which is a primary concern of mine. I have attached an image of the letter from collections and would like to point out that the date due is stated as July 1, which is the print date of the initial statement I received near the end of July.  
  
  Regards,
  
  ******* ********

  Business Response

  Date: 09/11/2024

  We have confirmed with **** that nothing pertaining to past due balances has been reported to the Credit Bureaus.  We have been advised that the open account has been closed and not reported as a delinquency to the Credit Bureaus.  Based on these representations, we do not think Ms. ********** credit has or will be negatively impacted by these circumstances. 

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2023 Nissan kicks new from Gordie Boucher greenfield max *********i took it for it's first oil change and the mechanic called me in garage to show me before he touched it what he discovered-the oil dipstick wasn't in the hole it's suppose to be it was stuck next to it in engine and there was oil all over my engine-i called the dealerships setvice manager and he said bring it in when you can we'll clean it up -i was on my way to work and battery light came on and off so when I got to work I called dealership and they said to bring it in the next day-on my way home that night it died on the hwy I had to have it towed by AAA the next day to dealership-service manager called and told me my warranty was void because the oil on the engine-my car has ****** miles on it and they are blaming me for oil damage when my car was brand new I had no reason to go under hood until the mechanic did the first oil change-the dipstick was either left out during assembly or when the dealership did safety check before handing off to me after purchase-I don't understand why in getting treated like this-im 60 with depression and anxiety issues and worrying about this issue is causing extreme mental issues and can't sleep-i don't have money for these repairs I'm struggling to make my bills I live from paycheck to paycheck-i filed a claim with Nissan but itsbeen 2 weeks with no answers I'm borrowing a car and this is very stressful when I bought a new car and never thought I'd have issues so soon and be treated like this-the service manager said I never called him when the issue was discovered when I know I did -he even looked to see who checked over car at time I purchased and said oh I can see who inspected it-he pretty much called ne a liar-please help! Thank you!

  Business Response

  Date: 07/30/2024

  While we can empathize with ****************** predicament, our Nissan store did not have anything to do with her current problem.  We have investigated the facts and determined that another shop is very likely to blame for the situation involving the oil cap/dipstick. 
  
  The vehicle is on the property at our Greenfield Gordie Boucher Nissan dealership with an open repair order ****** at ****** miles opened 07/12/2024. ************** reported that while driving the vehicle, the battery/brake light would come on, and the vehicle would stall out. She claims to have to constantly jump the vehicle. The vehicle was towed in check and inspected. Our technician found oil present and saturated over the engine bay causing the alternator to stop functioning and charging.  Our team recommended the following work: degrease and repair the alternator and drive belt. 
  
  Attached is a Carfax review of the vin of the vehicle.  This is significant in that it shows that ************** first took the vehicle in for service at the ******* in *********** on 03/06/2024 at ****** miles. ******* more than ****** miles to perform an oil change is not recommended.  The vehicle has not been back to our dealership or another Nissan dealership since its purchase.  In our opinion, it is clear that ******* left the dipstick out, causing the oil saturation and failure of the alternator. There is no way the dipstick could have been out for more than ****** miles from the date of purchase.  ********* ******* would have raised the issue at the time they serviced the vehicle. 
  
  To order the alternator through Nissan, pictures were taken showing the oil saturation as part of the * Case number *0003751658.  *** submitted photos showing the oil on the alternator and the proof of the damage. Upon review of the photos, Nissan has declined to cover the repairs under warranty.  ************** claims that ******* told her we left out the dipstick from the original inspection of the vehicle, which is incorrect. Again, this cannot be the case - the problem would have presented itself earlier - within a few hundred miles of driving.   ******* ****** miles for the first oil change is a problem.  If Boucher or the factory left the dipstick out, the vehicle would not have made it ****** miles.  The problem would have manifested itself much earlier.  There has been no evidence that ******* noticed the missing dipstick when they had the vehicle in their shop. The vehicle is due for an oil change currently and was recommended as part of the repair with the alternator. ************** did start a ************* case with ********************** also at this time. Our team has confirmed that Nissan will decline the warranty coverage for the alternator coverage since it was caused by oil saturation from the ******* oil change service.  Again, Boucher Nissan of Greenfield did not cause this situation.  We will work with the customer to repair the vehicle in the most cost-effective manner, but we cannot accept responsibility for the needed repairs.   

  Customer Answer

  Date: 08/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *************************

  Customer Answer

  Date: 08/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  The first 2 attachments explain why I rebut what they say-******* did not do this they discovered it when doing first oil change-they were first to open hood since I bought car'-and they are saying I should have gotta oil change at ***** miles when I was told and googled that with synthetic oil you can go 7500-1***** miles thank you

  -

  
  Regards,
  
  *************************

• Initial Complaint

  Date:08/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction- 2/8/22 The amount of money you paid the business- loan ********* Nature of the Dispute- the company did not disclose to me that the car was ******** model, i would not have purchased the vehicle had i know it wasnt a US model vehicle. I have attached my paperwork from the dealership in which they no where list this vehicle is a ******** model.

  Business Response

  Date: 08/16/2022

  Dear BBB,

  Please note that we received two complaints one from the husband and one from the wife. We reviewed the paperwork and it was stated that it was ******** and there was no warranty but we did have the check box marked of the 5 year ****** warranty.

  We offered to purchased a warranty but they would prefer another vehicle. We are in the process in finding another vehicle.

  Best Regards,

  GFB

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *************************, I live in *******. I purchased a 2020 ************* Ex earlier this year 02/03/22 around $47k and put $4000 down as a downpayment. I've been trying to register it via the *************** with no success to use remote start and other features promised on the ********* buyers guide that don't work without the ***. The ********* buyers guide says warranty of ****** miles 5yrs however since its a ******** vehicle the warranty is no good according to **** The Buyers guide also states QC,AR as previous states but says history unknown. I purchased this vehicle not only for the warranty but the features I could use with the ***. Since I can't register my vehicle in the Kia *** because my vin is ******** I'm not able to use those features like remote start. I bought this vehicle for the features and warranty and planned on keeping it for the next 10 years but I've been informed since it's a ******** vehicle, I won't have access to the features, and my warranties won't be valid in the ***. Kia ** can't even pull up the vin number. I feel like I've dooped. The sales rep and finance lady never disclosed to me that it was a ******** vehicle. I buy ***** because of the warranty and if my car stops tomorrow due to engine etc ***** warranty isn't valid in the state of ********* as stated on the buyers guide. I would like this vehicle bought back from me for what I paid for it, along with my down-payment back as well. I've had this vehicle about 6 months and I'd like the payments made on it back as well. I'm okay if those are used as a down-payment to the exact same make model but a ** version. I would like my payment and terms to be exact or extremely close. 6% interest with a $722.19 monthly. I was never informed the vehicle was ********.Please help. ******

  Business Response

  Date: 08/31/2022

  Dear BBB/****************,

  We purchased a replacement vehicle for him and waiting on a few things on his end. Our goal is to make him completely satisfied.

  Regards,

  GFB