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Business Profile

Masks

Halloween-Masks.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Masks.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 6/14/24 and still have not received a shipping confirmation email. *** tried emailing them multiple times but no reply. Its been a month and a half.

  • Initial Complaint

    Date:12/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a mask on the 30th of September and now its two months later and i still haven't received what i ordered, i`ve tried to contact Halloween-masks.com via E-mail and calling them but the number on their website was not in use, and i have not got any answers via email either. and now i just want a refund instead of the mask. the order id/numer of my purchase is #***** .

    Business Response

    Date: 12/22/2023

    The item ordered by the customer was backordered.  The order has been canceled and the customer received a full refund. 

    Customer Answer

    Date: 12/27/2023



    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************************

  • Initial Complaint

    Date:11/16/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a light up Halloween mask, express 3-5 days delivery on 10/24/2023. I still have not received what I purchased. I have emailed the customer support as provided with no response.

    Business Response

    Date: 11/18/2023

    The order referenced by this customer is not from our store. Please inform the customer and remove this complaint from our profile.  Thank you.

  • Initial Complaint

    Date:09/22/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a mask on August 9th 2023, and am still waiting as of September 22nd 2023, despite the 2 week production time. Ive placed calls and sent an email to the business, and received no responses. I paid over $100, and all I want is to get my mask. Thanks.

    Business Response

    Date: 10/11/2023

    The order was for a made-to-order item.  The mask was completed and shipped on 9/19/23. Delivered to the customer on 9/23/23 by **** Priority Mail.

    Customer Answer

    Date: 10/11/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *********************

  • Initial Complaint

    Date:10/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday, August 1, 2022, 11:49:51 AM CDT, I requested a cancelation of my Order number25220 of ******** Cropsy made on July 14th, 2022 andOrder number: ***** of22014597 Curtains,Order Date:7/26/2022. It is now October Friday the 7th, 2022 and I have not received a refund or my orders since that request. The business said to let them know the reason for canceling the orders and I sent them an email detailing my reason as wanting my money back for a product that was not giving me any shipping notification and that id rather be refunded. I want my money back as I no longer want their products and want it as soon as possible.

  • Initial Complaint

    Date:09/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a mask from them on July 22,2022 and have not received my product. I have sent multiple emails and messages inquiring about my order and they told me that my order would be shipped in the next day or two over two weeks ago but nothing ever happened, no shipping notice or product received. I would like to receive the product I ordered. I paid $106.94 in full for the order. My account/order # is ***** I feel this company is very misleading and may have possibly scammed me.

    Business Response

    Date: 09/20/2022

    The customer's order was delayed shipping as demand for the product purchased was extremely high.  After making more to meet the demand, the customer's order was shipped and delivered.  

Halloween-Masks.com is NOT a BBB Accredited Business.

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