ComplaintsforBatteries Plus, LLC

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my husband's phone to the Batteries Plus in Flowood ** to have the battery replaced. The new tech ***** said she unplugged the screen before she unplugged the battery which made the screen go out. She spoke with store manager ************ who said they would order a new screen for overnight delivery but it took 2 weeks for them to replace it after repeated excuses of the part not being there or their being too busy to get to it. Two days after we got it back the screen came loose & went black so I took it back again. I was told by the repair tech ***** that they were afraid that was going to happen, **** said they would order another screen for overnight ************* would call when it was ready. Two weeks have passed, I went by the store two days ago, was told by ***** they had been busy but she called **** who said he would fix it first thing the next day. I waited an extra day before going back to pick it up yesterday only to be told the part had just arrived & it would be ready today. I called after 2pm today before making another 35 mile trip to the store to see if it was ready and was told they were busy. **** said he had started on it but it wasn't finished & they will call when it is ready. I hung up and called the Batteries Plus corporate office & spoke with customer service rep ******* who took a report and said I should hear from someone within 2 business days. I was never given an order number or copy of any paperwork the store has the only repair order. My husband has been without his phone for over a month because of their error and we have only received excuses and lies ever since. This is no way to run a business! Whatever happened to providing customer service and doing your best to make it right when the business is at fault rather than inconveniencing your customer and making them pay for your mistake? I just want my phone back...working correctly as it was over a month ago when I entrusted it to them to replace the battery. Please help!

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I initially purchased a car battery from Batteries Plus in 2021. To my surprise, the battery started failing this year dramatically, requiring a jump for my car almost daily. I tried to return the faulty battery under warranty since its valid until 2025. The assistant manager at the store told me that the battery voltage is too low which implies negligence or misuse. Which is ridiculous because neither happened. Batteries are known to fail. She said they would try to trickle charge it over the next 2-3 days to recover it. Once this failed, they called me saying they cannot honor my warranty because the voltage is too low. Yes, obviously the voltage is low. I brought the battery in because the voltage is low. The voltage is low because the battery is failing! People don't bring in good batteries! Everything else on my cars electrical system operates just fine, except for the faulty battery. It is insane that a store can unilaterally deny a claim for negligence or abuse without any proof of it, just that they cannot charge an obviously faulty battery. I dont need any compensation, just want the battery replaced for a new good battery as the warranty intends.

  Business response

  08/09/2024

  Good Afternoon, 

  I had the opportunity to reach out to the leadership of the store and I am responding on their behalf. It it to my understanding the leadership of the store has reached out to the customer and have come to a resolution. We are considering this matter closed.

  Customer response

  08/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********************
  

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  TOOK MY DAUGHTERS IPHONE 11 IN TO REPLACE FRONT SCREEN, BACK SCREEN AND BATTERY. NEVER GOT A CALL AFTER A WEEK TO PICK UP, SO I CALLED AND WENT IN TO PICK UP. AS SOON AS I GOT IT THE PHONE GAVE WARNING OF NO APPLE BATTERY AND DISPLAY SCREEN. THE PHONE STARTED TO OVER HEAT, THE SCREEN WOULD GO BLACK AND THE SPEAKER PHONE WOULD NOT WORK RIGHT. I HAD TO BUY A NEW IPHONE 15 DUE TO THE PHONE NOT WORKING. TOOK IT BACK IN TO GET LOOKED AT AND THEY HAD THE PHONE FOR OVER A MONTH AND NEVER CALLED TO SAY IF IT WAS WORKING OR IF THEY HAD FIXED IT. THEY WONT TAKE ANY ACTION ON GIVING ME A REFUND WHEN THEY RUINED MY DAUGHTERS PHONE. I HAD TO PAY FOR ANOTHER PHONE PLUS THE ONE THAT THEY RUINED AND I FEEL I DESERVE A REFUND DUE TO THEM RUINING THE PHONE.

  Customer response

  08/06/2024

  Batteries Plus

  *******************

  **********************

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I dropped off my iPhone to have the battery replaced on 3/20/24. I returned about an hour later and I was told my phone was still being worked on to return in about 30mins or so. When I returned the second time, I was told there was a problem, and my iPhone was no longer working. The phone kept turning off and would not recognize the new battery. I asked, 'what I am supposed to do now'? I was told by the manager sorry and sometimes these things happen, and he wouldn't charge me for the new battery. That was obviously unacceptable, so I went to a cell phone repair shop, and they did a diagnostic test for $47 and found the logic board was not connecting properly. I then made an appointment to visit the Apple Store the next day, I was again informed the logic board ( mother board) was damaged and the battery could not be recognized, and they recommended a replacement not a repair. I was given a printout of the damage and an estimate of $599 for another iPhone. I went back to the manager at Batteries Plus to inform him of my findings and he gave me the toll-free number to file a complaint. I emailed them after no response I called and started a complaint #******* . I was told the district manager would reach out to me in 72hrs. I've called back a few more times and they tell me the same story that the district manager should be reaching out to me in 72hrs. I do not believe the district manager plans on contacting me to resolve this problem. I am seeking $599 for a replacement iPhone and $47 for the diagnostic test.

  Business response

  04/11/2024

  Good morning,

  I have reached out to the leadership of this store. It is to my understanding the customer has worked with the leadership and they have come to an amicable solution and the issue has been resolved.

  Thank you,

  **************

  Customer Care Supervisor

  Customer response

  04/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  I purchase a battery from batteries Pluss and after 6 months the battery went bad .I went to the shop I purchased the battery they asked me to leave the battery for 24hrs to check . Next day went there they told me battery is results showing the battery is good and I have a problem with my auto alternator. Next day went to ****** dealer to check the the car , and after complete checking they told me there is no problem with charging system and I only have a bad battery, and I left with a bad battery and ****** check up cost .

• Initial Complaint

  02/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a car battery online at batteries plus using my iPad. My iPad location inaccurately put an ******* location when I live in ********. It purchased for pickup at the store #** ******* location. I mmediately saw the error and called the store to have them cancel the order. Manager told me the only way for me to receive a refund was to come to that store with my credit card to refund the order. I was in disbelief and told him thats not how it works. He said he would see what he could do and never returned my calls. When you purchase something online, the order shows as PENDING until you pick up the order and then it shows complete and money is taken out of account. ********************** store #** immediately took my money and refused to refund the card since they said it cant be done. Even though I NEVER picked up the battery. This is fraudulent! Such a poor customer service experience. Refund my account for fraudulently finishing a transaction that was never completed! This is theft and I will hire a lawyer.

  Business response

  02/12/2024

  Good afternoon,

  We sincerely apologize for the frustration with this situation. In looking into this, our system is showing the store location was able to assist the customer and cancel the order. We are considering this matter closed.

  Thank you,

  Customer Care Supervisor

  Customer response

  02/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I want to make sure others who may read this understand that while yes, the individual store did finally rectify and refund my account, it was because of two store managers that decided to go above and beyond and help me out even though batteries plus corporate policy and customer service is horrible.    I called batteries plus corporate to complain about them refusing to credit my card after a store location error, and the receptionist was incredibly rude telling me that once the order was accepted, they would not refund my card. After asking to be transferred to a manager, she put me on hold indefinitely.   I will never, let me repeat, NEVER shop at batteries plus again nor will I recommend them to anyone. You should be ashamed how you treat customers!

  Managers **** from ***********, ******** and ***** from ***** *******, thank you for taking care of me!

   

  Better business bureau, thank you for sticking up for consumers every day!

  Regards,
  
  *******************************

• Initial Complaint

  12/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ordered batteries and paid for them online. I later received an email stating items were in the store ready for pickup. I called store to confirm and they stated they werent in stock and it would be a week. If i wanted a refund i had to come into store. I ordered online so why come to stores for refund? No one could answer why system says my batteries are in store but they arent. I dont know if they are stealing items ace claiming them as lost or what but it needs to be checked out. I cant be the only customer who has had this problem.

  Business response

  12/28/2023

  Good afternoon,

  We are sorry to hear of the miscommunication that was sent to the customer in error and will be looking into this with our website team as the email should only be sent to the customers if the product is in store. Unfortunately, if a store does not have an item in stock, they will have to order it from our warehouse or another vendor which takes a week for the store to receive. That said, the customer should be made aware of the time frame which we are also looking into. In researching the situation, it appears the customer has now received the items that were ordered into the store. We sincerely apologize for the situation.

  Thank you,

  **************

  Customer Care Supervisor

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 8, 2023, I went to BatteriesPlus on *************, in ******, to have my Iphone battery replaced. I was told that I should come back in one hour, which I did. When I returned, I was told by the technician that my Iphone battery exploded and that she would need more time to replace it and that I should again return in an hour. When I returned, she was still working on my iPhone and I had to wait again for more than an hour for her do change the battery and install a new operating system. All together i spent more than 3 hours waiting for things to be taken care of. However, when the tech finally gave me my phone back, the start button and the Factime were not working . She then told me that she would have to order an Iphone start button and that she would call me when she got it. The cost was $76.16 w/tax for the battery, but the Assistant to the Manager (who happen to be there) gave me a 10% discount (!!).After about 2 weeks, the tech called me having recived the new start button for my phone. Again, she told me to come back in an hour so she could work on my phone, When I returned I had to wait again in the store. Finally, she told me that she was unable to fix the phone button and the Facetime camera, and that I should to go and get a diagnostic from Apple in ****** and then call her. I did observe that she shared her time between the back room (fixing things) and the front room helping customers out. Obviously she is working 2 jobs at the same time. She looked hassled. There was at one time a line of 5 persons waiting to be helped, plus myself. I went to Apple (Dec.4) for a diagnostic. I was told that the cost of repair would be about $250.00, and also that there is no guarantee that the parts needed for my phone would be availalbe since my Iphone is not recent.I called BatteriesPlus on Dec.4)--no one answerd the phone. I left a message.I haven't heard from them and it's now Dec, 7. I was not expecting anyone to call me after what I went through ....FYI this tech working hours written by this tech on my Service Repair Intake document are: M-F 8a-8-pm, Sat 8-7pm, Sun- 9-6 Thank you for your attention to this matter. Sincerely, *****************

  Business response

  12/21/2023

  I have reached out to the leadership of the store location and have addressed the situation. The manager of the store will be reaching out to the customer to work on a resolution. We are considering this matter closed.

  Thank you,

  ****************

  Customer Care Supervisor

• Initial Complaint

  12/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought battery for **** Titan Phoenix. Brought in home and installed on bike. Cranked it and turned over to slow to start. Checked voltage while cranking. Went down to 5 volts. Brought back battery and they said it tested marginal so the gave me another of same battery. Installed it and same problem. Went to Harley ******** and bought a battery from them. Same size same cranking amps. Installed in bike and started fine. Checked voltage when cranking and stayed above 12 volts. Started it multiple times no problem. So I brought battery back and asked for refund. They said they dont give refunds. They tested it and said it was ok. So now I have a bad $120.00 battery I cant use I have bought several batteries from them in the past and the time I have a problem, they dont take care of it. I will never buy another battery from them again!!!

  Business response

  12/19/2023

  Good morning,

  I have reached out to the ownership group of that location and am responding on their behalf. The store is willing to work with the customer on a resolution. If they have not yet reached out to the customer, the customer is more than welcome to reach out to them directly. We are considering this matter closed. 

  Thank you,

• Initial Complaint

  11/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a battery for 400 dollars with a 4 year warranty and a year later they would not honor the warranty

  Business response

  12/06/2023

  Good morning,
  
  We have reached out to the leadership of that store. They stated they have been in contact with the customer and they have resolved the issue. We are considering this matter closed.
  
  Thank you,
  
  ****************
  
  Customer Care Supervisor

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩